What our clients think of us!

Although it must be very difficult to deal with unique and varied requirements of clients, it would be beneficial if caregivers demonstrated some knowledge of how to manage incapacitated adults, such as how to move individuals and how to dress them.

Also, a checklist of light housekeeping duties that could be initiated by the caregiver without instruction.

Your call/communication centre have little understanding of customer needs and sometimes do not seem to understand that we are the customer. Seems more training would help these apparently inexperienced employees.

Costs per hour are too high and substantially above support that comes from AHS.

Pricey l

My experience with the Staff from Nurse Next Door has been exceptional. My situation was sprung on them last minute. I was being released from hospital and requesting wound care the very next day. They had no previous knowledge of my case and yet they managed to set everything up with just a days notice.
The professionalism with which they have managed my care is amazing. From the staff in the office handling scheduling and ordering supplies to the nurses coming to care for me. It has been and continues to be a great service.
I have had friends and family comment on how well I am being cared for.

Sincerely,

First name removed Olson

Services were cancelled on the day 2 out of 3 the first 3 visits

rough hurt my arm

Just doing a great job looking after the needs of the Cliant.

ASTER! Aster goes above and beyond every time she visits our family member. We also appreciate how the company reaches out to our family member and drops in occasionally with gifts. I couldn’t imagine leaving her in better hands! Happy holidays!

Manmeet is a wonderful LPN and has helped our community out immensely!

Shortage of staff.

They helped in a time of need. She was kind and helpful.

All team members are connected. I like the caregiver selection judgement by the Management.

Very informative, courteous, very professional

I want to say how impressed I am with Cheryl how just took over my sat am care she makes time to craft with me and bake as well as do the other tasks.

Also my sun to friday care worker Yvette understood last week how hard it was and stayed all day to make sure metally I was ok

It's good service

We have only had one visit by the lpn the setting up the program has gone very well

I think a bit more then nail trimming needs to be involved.

paying staff a fair wage to retain quality staff. Maybe offer insentatives such as health care benefits. Develop better communications with call centre

Good service

Efficient services and we have a great caregiver. Cost is high however.

Michelle is very friendly, accommodating and sweet. My father loved her visit.

Excellent employees so far

Communication

I found the service was very late in getting booked. I had 3 schedule changes in the 6 days of service I booked.

Customer care concerns and needs that you are not able to meet in Lloydminster area

The care workers are very good

Great service

Excellent care, reliable knowledgeable, kind.hard working consciencous
Communication with office very good.
So far, we all have been happy with having NND!

She is very caring and works extremely hard at every task she takes on she also listens very well to what my needs are and keeps things very organized .

Good communication even when scheduling is difficult.