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based on 1282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
profeshinal
prompt response and kind worker.
Nurse who came to assist my Mom was very professional.
Not happy at all
Hard to rate on two visits.
The Nurse assigned to me is laways on time
Maggie. Omg Maggie is the living end. I don’t know what I’d do without her.
The nurse was friendly and helpful to us. She was compassionate and kind.
We will use your services again.
Thank you.
All of the nurses who showed up for their shift were very good, but on the second morning the nurse never arrived and feedback as to what had happened was not communicated to me. Fortunately, I was not in dire need of a nurse that morning so it did not impact me. I would recommend that in the future they communicate more clearly to the client what had taken place.
its a lot of work to make it work
Taking great care of my father!
Caring back office staff and great selection of caregivers etc. Covid has impacted the client service from a communication aspect and both LPN and caregivers are in high demand making their reliability a bit less than desired. But overall we are happy.
The employee that has been assisting is a super ambitious, calm, respectful and caring individual. She has gone above and beyond in her duties. We are very thankful for her support at this time. If all the employees are of the same quality then we would highly recommend your agency.
Just satisfactory results on 2 visits this far
Joan was kind, patient and worked hard. She has a great personality and understood my struggle to acknowledge and accept my need for help.
Lack of communication and knowledge on what’s going on with staff with client medical issues and saying they know but have no idea
Still a new process
Services are good. We have a really great caregiver. Per hour rate is quite high for what is involved in the care.
The care givers really care
She was not helpful at all. Often abandoning me to walk alone forgetting that she has a client with her, stopping to take pictures of the inside the building. Was not supporting me while I was walking when I had severe vertigo. I was left to walk on my own holding on to walls.
Easy to arrange, service was excellent
I would prefer to speak to you about this
Thanks
First name removed
Very accommodating
Good service no problems
The prompt and professional interactions since the first point of contact.
Everyone is so personable and caring. They take the time to spend time with the person in need instead of treating them like a patient. Every single nurse I have talked to or met has been wonderful. My stepfather wanted no one in his house but family. We got nurse next door against his wishes and he loves all of them. Fantastic people!
As I said in the last request for feedback I absolutely would not recommend an agency that is cutting services for children based on wanting more money. The callous what it was approached and uncaring response from our care designer has left a very bitter taste. In recent months the customer service has started to decline.
The only positive I can say is our caregiver is amazing,
But that means nothing when YOU chose to cut our services! There is no way I would tell someone to come to you for support in fact I will be sharing why they SHOULDN'T trust you.
The nurses were very professional and helpful. I would definitely use your services again.
the nurse is very respectful and cares for my needs at the time
I haven't met Gagandeep but my Aunt was pleased with the care provided. It's hard for me to evaluate the service provided as I wasn't there personally so I'm depending on my Aunt's comments. I look forward to meeting Gagandeep at a later date.