What our clients think of us!

Lack of consistency in personnel. So many different HSW with rarely the same one twice. All lovely people, just have to go over everything each time.

So far it’s been a good experience. It might be too expensive for some people.

Took us a while to find the right fit, not enough care workers available for the north shore.

Of all the agencies contacted you had the highest price by a very long stretch. I was fine with it because I needed someone for a small amount of hours short term. However, I expect the service, training, experience background and quality to match that price. The lady was very nice and polite but very much lacking in food safety understanding on many fronts. It is not conceivable that every client will only want a can of soup to be warmed up or toast to be made. Food safety should be a requirement - I am aware that it will be going forth and changes to training will be made but other agencies already have that as a requirement and they are 1/3 the price. So I am left wondering why the standards were not there to begin with and what the reason is for the higher price when you are getting inferior personnel, standards, and experience compared to what other agencies are stating are their minimums.
The supervisor was excellent, customer service was excellent. Standards for training not there. I think the changes that are being made are great (food safety and handling) but I would not be able to recommend the service based on my experience.
The situation that occurred was in regards to the handling of raw chicken - then putting that raw chicken on ziploc bags which were then put on counter tops, some of the raw chicken parts ended up on my clean dish rack amongst my clean dishes. The dishes that were used which touched raw chicken were only rinsed with dishes and then put onto my clean dishes until I showed her how to wash dishes by hand. I had to redo all of the dishes she washed as well as all the already cleaned dishes which was exhausting. I was recovering from major surgery so the effort was troublesome but also the danger risk was very threatening to my health and recovery.

The caregiver was lovely and my parents enjoyed her company. I would have preferred that the caregiver would have taken more initiative in assisting them, and followed more of the tasks that were originally outlined and written out for the caregiver, but not carried out during her time with my parents.

I would have also appreciated an option to have fewer hours of service, as the 3 days/week was too much for my parents, and ultimately led to my parents wanting to discontinue services.

Mixing up medications , not staying leaving after 5 mins. And some no longer than 30mins.
Staying with patient. I could go on and on . They should not be in care of seniors…

On time and did her job well. I learned a easier way to do a few things and she was willing to show me.

I have been blessed with very generous service from every member of your nursing personnel . I have said to all my friends and colleagues and relatives that I have never been so impressed by the knowledge and willingness to help me. Thank you.

reliable. good care

Caregivers are kind and patient with clients. Thank you very much!

I am no longer able to do my dialysis by myself

Staff arrived on time and left on time. Not short cuts in providing service.
Very concerned that I got enough assistance.
Stayed awake during the night-time shift.
Helpful in bathing and putting on new bandages.
Very polite, caring..
Made me and my husband feel that we were in the care of competent and knowledgeable LPNs.

Some seemed inexperienced.

Mojgan, as our main care planner, has been phenomenal - in her communications and ensuring my father's care plan tasks are up to date to meet his changing needs and that the schedule includes familiar faces given my dad has 15 visits from Nurses Next Door each week. We are grateful for her help.

The nurses who are scheduled to help my Dad have been most kind and many of whom my father have gotten to know and trust - Luis Manalo, John Steele, Jenadrine Chamnan, Jennifer Nora, Rachelle Trinidad to name a few - are rockstars in their care of my father.

they know how to take care of the patient they polite

Professional, friendly helpful

They are very helpful and caring to patients

All the workers are polite. They come on time. They always follow the instructions of the person they are taking care of. Customer service is great. They listen politely to the concerns and try to work with us to accommodate our needs.

Care aid's are ok.

The nurses that look after my husband are so knowledgable and caring. We couldn’t do it without them.

Always available by phone and endeavour to resolve problem quickly and efficiently and in a positive and friendly manner.

Girls are very good no complaints. Don’t like the change of schedule as I make plans and then I get an update and my visit time has changed.

PROFESSIOAL, FRIENDLY , HELPFUL SERVICE SERVICE jJ, FAY Last name removed

yourr staff help me be more relaxed.

An invaluable service! Knowledgeable staff, attentive,caring.

You have improved immensely with schedule and some communication since my last email. Still room for improvement in scheduling and communication of scheduling .but care from nurses in home is always exceptional from Joddi, Kavita, Eden, Verna, Susan and Kimberly. They make my life and families easier.

Great service. Easy to communicate with. Thankyou.

Professional services.

Hard working Sia and pull and excellent calendar that mojgan care designer makes for us, of course for my dad.
Appreciate it a lot for your professional job

Every single person you sent to help us, was 100% professional, extremely pleasant / friendly, and more than happy to do whatever the job required. After the initial scheduling changes, we are hoping that we can keep at least the three ladies we have now, as PERMANENT care-givers, and not have to keep phoning when alternates keep popping up on the eMailed schedules.