Nurse Next Door Vancouver (Clients)
Suite 300 - 1788 West Fifth Ave
Vancouver
BC V5K 3C1
Canada

Average rating: 8.6 out of 10 based on 1864 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 1, 2024 — Rated 10 out of 10 by G.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

They are all very caring

Report a concern   June 1, 2024 — Rated 10 out of 10 by H.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Professional friendly service for setting up my dads daily PD Cycler

Report a concern   May 29, 2024 — Rated 9 out of 10 by B.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Advise very helpful

Report a concern   May 28, 2024 — Rated 10 out of 10 by P.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

just filled this out, forgot to mention Jenia specifically. She is excellent.

Report a concern   May 28, 2024 — Rated 10 out of 10 by P.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

excellent caregiver

Report a concern   May 26, 2024 — Rated 8 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Overall the NND nurses were very good. Most looked after my father very well however I think some were better in this regard than others. Certainly they need to have a wide range of skills and abilities and for the most part they did.
My greatest complaint would be the way the schedulers provided me with updated schedules.
This was done using cut and paste views of the schedule which appeared very small on a cell phone and not easy to read. An actual attachment from the system would be a far more useful way of delivering this important information. These emails also came with past older schedule information attached which was unnecessary and could be confusing if clients did not confirm they were looking at the most recent version. If the schedule has changed having past versions within the most recent communication serves no purpose.

Report a concern   May 25, 2024 — Rated 9 out of 10 by R.U. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Primarily excellent service, but sometimes the nurses schedule was changed at short notice and I wasn’t notified. Also, there was some miscommunication the time the system was arriving otherwise very good service.

Report a concern   May 25, 2024 — Rated 10 out of 10 by E.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great Staff, Excellent & Friendly Service !

Report a concern   May 25, 2024 — Rated 10 out of 10 by L.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

So comforting to deal with&excellent service;Keep up the professional job yee do;TY

Report a concern   May 25, 2024 — Rated 10 out of 10 by W.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

always great service. Peace of mind that helps elderly family members.

Report a concern   May 25, 2024 — Rated 8 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My caregiver is excellent but I wish that NND Vancouver would give an end of the year statement of income tax purpose.

Report a concern   May 25, 2024 — Rated 10 out of 10 by D.E.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Hello Nurse Next Door
your nurses are professional, courteous, reliable, polite and knowledgeable. They know their duties, and are always happy and always on time. Highly recommended, excellent service and they are very caring. I give them 10 out of 10. Thank you very much First name removed Chan

Report a concern   May 25, 2024 — Rated 10 out of 10 by P.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Caregivers are very good. Schedulers try their best to accommodate the best times for my mom.

Report a concern   May 25, 2024 — Rated 10 out of 10 by C.V. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

she is very pleasant and does her work well

Report a concern   May 25, 2024 — Rated 8 out of 10 by W.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Did not follow Doctor’s prescription. 3 days wrong prescription. No proper follow up.

Report a concern   May 11, 2024 — Rated 9 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

All the nurses did an adequate job looking after my father.
However unless specifically told, some of them did not look for and do work that was included in the tasks performed list such as laundry or dishes.
Some also didn't make the reasonable decision to administer the last medicine because the blister pack showed a 8-9 pm time frame when my father would often go to bed by 7:30 pm.
This last medication was identical to one taken at breakfast and should have been administered when my father went to bed since it was impractical to wake him an hour later to do so.

Report a concern   May 7, 2024 — Rated 9 out of 10 by K.W.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

We want to give a big thank you for Imelda and Filipinas for going above and beyond their duties. They are a delight to have around and brings a bit of light to a very tough situation for my parents. Thank you.

Report a concern   May 4, 2024 — Rated 10 out of 10 by F.C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I love the nurses who comes to my place they are well discipline with regards to their job. I like their attitude towards work. All the ladies who comes to help me set up the machine for night treament are very knowledgeable and friendly

Report a concern   May 4, 2024 — Rated 9 out of 10 by S.L.N. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very good service but currently short staffed.

Report a concern   May 3, 2024 — Rated 8 out of 10 by K.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

would like to have the option of 2 hour service

Report a concern   May 3, 2024 — Rated 8 out of 10 by K.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

would have liked an option for 2-hour service

Report a concern   May 3, 2024 — Rated 10 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

very nice and helpful

Report a concern   May 1, 2024 — Rated 9 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My care giver, Anne, is excellent (10) but I wish that NND would give a statement for the whole year for income tax purposes.

Report a concern   May 1, 2024 — Rated 10 out of 10 by G.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurses really cares on their patients. It’s not only for job sake but you can see their fashion.

Report a concern   May 1, 2024 — Rated 10 out of 10 by E.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

excellent caregiver, top notch ethics and dedication

Report a concern   May 1, 2024 — Rated 8 out of 10 by S.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

overall, the process was good and communication was excellent. I appreciated the flexibility and most of the carers were wonderful. Some carers were less experienced or attentive and that could be a wild card at times.

Report a concern   April 30, 2024 — Rated 8 out of 10 by K.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I wish there were and option for a 2-hour visit

Report a concern   April 30, 2024 — Rated 10 out of 10 by B.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

reliable. great staff. care

Report a concern   April 28, 2024 — Rated 10 out of 10 by H.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Pd Assist is A great service that has really really assisted in my father‘s medical needs

Report a concern   April 27, 2024 — Rated 10 out of 10 by E.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The ladies that look after me (Maria & Kirsten) are very friendly, punctual and are very good at what they do ! Kudos to them !!


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