Nurse Next Door Vancouver (Clients)
300-1788 W 5th Ave
Vancouver
BC V6J 1P2
Canada

Average rating: 8.5 out of 10 based on 1664 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2023 — Rated 10 out of 10 by S.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Excellent nursing care. We love all of our girls!

Report a concern   October 21, 2023 — Rated 10 out of 10 by V.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurse next door was with me every step of the way!

Report a concern   October 21, 2023 — Rated 10 out of 10 by D.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurse Next Door has been a wonderful service to your patients. I have received excellent care
and comfort by your nurses they always are a blessing to me. Thank you

Report a concern   October 21, 2023 — Rated 10 out of 10 by G.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I can only give you a reason because of my mother in law, she was so pleased with her care she would not hesitate to call again. We can’t thank you enough for the wonderful care she had. We are grateful.

Report a concern   October 20, 2023 — Rated 8 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My care person, Anne, is fine, but the communication trying to cancel her is not good. Today I called the number that was given to me, I left a message, and it didn’t get to her. I had to call her. I also had to cancel her for two days next week and that wasn’t done . Anne gave me a number and name of Nicole to cancel the guy didn’t know who Nicole was. This wasp e of the reasons I changed from Delta to Vancouver, lack of communication within the staff. It’s frustrating for the customers.

Report a concern   October 20, 2023 — Rated 6 out of 10 by B.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The girls that come see me are great but the office service is extremely lacking

Report a concern   October 20, 2023 — Rated 10 out of 10 by P.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Caregivers are reliable, friendly, and very helpful

Report a concern   October 20, 2023 — Rated 10 out of 10 by L.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very responsive and kind

Report a concern   October 20, 2023 — Rated 7 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My care giver would have been given a 10 but the trouble getting double billed and trying to get my money back has been very tiresome. Paul Kezime has worked hard in helping me get my money back.

Report a concern   October 20, 2023 — Rated 10 out of 10 by W.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

It’s because we have a very nice young fellow by the name of Kenneth Yape.
He comes to help my husband Bill, and give me respite time. He is friendly, upbeat and attentive, eager to help. Does let my husband head off to do something without him being close by, watching he doesn’t do something careless or letting him trip and fall.

I feel stressed when Kenneth is there and I am away from the house because he takes good care of my husband.

Report a concern   October 20, 2023 — Rated 10 out of 10 by G.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Good service

Report a concern   September 19, 2023 — Rated 10 out of 10 by G.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Punctuality

Report a concern   September 19, 2023 — Rated 8 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The problems I have had with with the Delta branch trying to get hold of people and getting my receipts for payments. Anne, my care giver, is wonderful.

Report a concern   September 18, 2023 — Rated 7 out of 10 by P.J.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Some care appoitments have been unreliable.

Report a concern   September 15, 2023 — Rated 10 out of 10 by L.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurse next door Vancouver is far more professional than when I was with Delta;Can depend on them so happy for the change

Report a concern   September 15, 2023 — Rated 10 out of 10 by W.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I’m happy with your service. I like how you update me if there is a change in my scheduling and I’m happy with the home support people you have sent.

Thank you so far.👍

Report a concern   September 14, 2023 — Rated 10 out of 10 by M.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

After an unexpected change in our Regular Care Aids, ……with the help from Schedulers, CareDesigners, and Mojgan, we are back to a PERFECT MIX of caregivers. Hopefully, the four girls who are now our on-going HomeMakers, will not be removed for a very long time. It is difficult for seniors to have disruptions, especially when the status quo is as close to perfect, as it has been for almost 6 months.

Report a concern   September 14, 2023 — Rated 10 out of 10 by A.L.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Kind and patient caregivers

Report a concern   September 14, 2023 — Rated 8 out of 10 by D.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I would have given 10 but 8 because I am having difficulty with setting timings of the visit for my sister. After explaining 6PM visit cannot be bedtime visit for my sister since her next day service is not till 9:30 AM or later sometimes 10:30 AM.
It will be 15 hours or more before she gets next service. After explaining in writing and over the phone time and again the schedulers still schedule employees for my sister sometimes for 6pm. It’s constantly back and forth phone calls emails which I have to take time away from other important tasks. It’s getting frustrating for me as a caretaker.
They keep sending new employees. There are certain steps that needed to be done for an amputee sister. I am not a trainer and I have to train new employees and I have explained that I needed help from you along with my sister by helping my sister sending employees who have been here for few months now. I am the only caretaker she has.

Why 8? I am happy with your employees since your employees whatever times they are scheduled for they are punctual and at the same time professional.

Report a concern   September 13, 2023 — Rated 5 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

If this was based on my caregiver Anne, I would of given a 10 but I have found it difficult to get a statement for income tax purposes for the time before Vancouver took over.

Report a concern   September 12, 2023 — Rated 10 out of 10 by M.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very likely I will tell Nurse next door is very good.

Report a concern   September 12, 2023 — Rated 10 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Amy and Carol are very friendly and I consider them as family now. They are very caring and you should be proud to have employees like them.

Report a concern   September 12, 2023 — Rated 10 out of 10 by D.E.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Hello Nurse Next Door Staff

Your nurses are very professional They are courteous, reliable, polite, knowledgeable and they know their duties. They are always happy and always on time. Excellent service. Highly recommended. I give them 10 out of 10 Thank you very much. First name removed Chan

Report a concern   September 12, 2023 — Rated 10 out of 10 by P.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Service is very reliable, and caregivers are very supportive and professional.

Report a concern   September 11, 2023 — Rated 10 out of 10 by M.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

For lovely mojgan/ care designer, Sia and Paul!

Many thanks to you for supporting my family!

Report a concern   September 11, 2023 — Rated 10 out of 10 by D.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

All your personal are always very courteous and professional and bring a very friendly attitude. I enjoy their visits.

Report a concern   September 11, 2023 — Rated 10 out of 10 by C.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The front line staff. They work very hard and are always pleasant and caring. I hope the company values these women because they do an incredible job.

Report a concern   September 11, 2023 — Rated 9 out of 10 by L.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very helpful , Ready to help with care all the time .

Report a concern   September 11, 2023 — Rated 10 out of 10 by P.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The girls are super friendly, helpful and very professional

Report a concern   September 11, 2023 — Rated 8 out of 10 by J.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

It would depend on the finances of the individual looking for support.


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