Nurse Next Door Vancouver (Clients)
Suite 300 - 1788 West Fifth Ave
Vancouver
BC V5K 3C1
Canada

Average rating: 8.6 out of 10 based on 1864 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2024 — Rated 10 out of 10 by S.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

When trying to get out of my queen-sized bed with no rail to hold onto this morning, I slipped and ended up sitting on the one-step stool that I use daily to get in or out of bed. I was stuck and could not pull myself up to use my four-wheeled walker. I had to sit there and wait until my care helper from Nurse Next Door arrived a half hour later. It scared me when I began to wonder what I could do to save myself and could think of nothing.

Report a concern   August 19, 2024 — Rated 8 out of 10 by S.L.N. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Generally reliable, polite, and helpful.

Report a concern   August 19, 2024 — Rated 10 out of 10 by R.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurses were punctual, were friendly and took good care of me.

Report a concern   August 17, 2024 — Rated 7 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Caregiver Cindy is professional, skilled and caring.
Phone staff are prompt and helpful.

Report a concern   August 17, 2024 — Rated 10 out of 10 by P.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I've had kidney disease for some years now.
IT takes a toll not only physically but mentally.
I get so tired of the monotony.......
My couple days off seriously helps me 🌸

Thank each of u for all that U do to keep this service running smoothly.

Report a concern   August 15, 2024 — Rated 10 out of 10 by T.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Your nurses came mostly on time. They are friendly and warm.

Report a concern   August 11, 2024 — Rated 10 out of 10 by S.Y.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Most of your aides are caring, efficient and very clean

Report a concern   August 11, 2024 — Rated 10 out of 10 by W.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Joddie and Angel have both been very reliable and accommodating.

Report a concern   August 10, 2024 — Rated 10 out of 10 by W.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great to have the assistance with my family member.

Report a concern   August 10, 2024 — Rated 10 out of 10 by C.V. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

they are capable, kind and know their talent.

Report a concern   August 10, 2024 — Rated 10 out of 10 by T.K. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

All of our care givers are friendly, and upbeat .

Report a concern   August 10, 2024 — Rated 9 out of 10 by K.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Patrick and Kate are both very caring and competent. They have succeeded with my father where hospital nurses and other professionals have failed. They are just excellent.

Report a concern   August 9, 2024 — Rated 2 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I requested fewer male nurses and now i have more than 1/2

Report a concern   August 9, 2024 — Rated 0 out of 10 by R.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Workers don’t know what they are doing
Not organized
Not professional
Not equipped with supplies

Report a concern   August 7, 2024 — Rated 10 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Excellent service

Report a concern   August 6, 2024 — Rated 10 out of 10 by D.O. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

treated like gold

Report a concern   August 4, 2024 — Rated 10 out of 10 by W.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Emma Benson goes above and beyond her duties. She has brought me extra supplies when needed..She also has a beautiful personality. She’s beautiful inside and out. She’s exceptional.

Report a concern   August 3, 2024 — Rated 0 out of 10 by L.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Best care&professional

Report a concern   August 3, 2024 — Rated 10 out of 10 by G.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Joyce Ann one of our nurse is very very caring, help us with the stocks when we almost run out of 2,.5.

Report a concern   August 3, 2024 — Rated 5 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I am concerned about the large increase in the hourly rate. I only hope that my excellent care giver, Anne, will see an increase in her wages. I don't see any reason why there is a $149.00 monthly payment. It doesn't seem to do anything for me. If you are trying to keep seniors in their homes, this is s funny way of doing it.

Report a concern   August 3, 2024 — Rated 10 out of 10 by D.E.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Hello . your nurses are very professional, courteous, reliable, polite and knowledgeable. They know their duties and are always happy and always on time. Highly recommended and excellent service and they are very caring. I give them 10 out of 10
Thank you very much
First name removed Chan

Report a concern   August 3, 2024 — Rated 10 out of 10 by F.C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I love and like thier service. They know what they are doing. They are friendly too.

Report a concern   August 2, 2024 — Rated 3 out of 10 by W.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Continued lack of communication between NND management and patient. I’ve said this before with no response.

Report a concern   July 28, 2024 — Rated 10 out of 10 by J.K. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Julia was an amazing resource and very helpful to us during a very stressful period for the family. Bryan was an excellent care giver. Very compassionate, capable and trustworthy. We were very pleased as a family with Nurse Next Door overall and the individuals we interacted with on a daily basis.

Report a concern   July 26, 2024 — Rated 10 out of 10 by R.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

We have been very happy with the care Jacques Theo Galano-Tan has given to my husband Name removed.
Theo is very courteous, kind, patient & friendly & he is great with doing the exercises with my husband.
We have appreciated Theo”s care to my husband.
Thank you Theo on a job well done.

Julie Last name removed & Name removed

Report a concern   July 23, 2024 — Rated 8 out of 10 by S.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The pleasantness of all the women who helped us.

Report a concern   July 23, 2024 — Rated 10 out of 10 by P.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I get mentally tired of set up and take down.
My nurse that comes literally makes my world a little bit better !!!!
I appreciate the serve whole heartedly
She's kind and i dont feel uncomfortable I'm my own home.

Report a concern   July 17, 2024 — Rated 7 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Ask me in person?

Report a concern   July 16, 2024 — Rated 10 out of 10 by S.L.N. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Reliability and medical knowledge

Report a concern   July 16, 2024 — Rated 10 out of 10 by I.M.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

They come on time and they are friendly


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