Nurse Next Door Vancouver (Clients)
Suite 300 - 1788 West Fifth Ave
Vancouver
BC V5K 3C1
Canada

Average rating: 8.6 out of 10 based on 1864 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 30, 2024 — Rated 10 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Excellent service from Cindy. As I have said before, she is caring and professional, has an amazing memory of what I like and where I like it, cheers me and makes me feel safe.
Your phone scheduling person is also very available and helpful.

Report a concern   November 30, 2024 — Rated 9 out of 10 by B.A.O. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

All the nurses are very friendly and competent .

Report a concern   November 30, 2024 — Rated 5 out of 10 by R.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Not all care aides give the same quality of care. The ones who do are awesome! They deserve a 10.
The schedulers keep rotating staff making it hard on patients. I have to "retrain" new care aides over and over. This leads to lack of consistency and lack of trust.
The schedule they send often has mistakes.
It feels like I am just a source of income to NND rather than a patient.

Report a concern   November 29, 2024 — Rated 5 out of 10 by A.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Not changes to service providers, i was used to mire variety in the beginning

Report a concern   November 26, 2024 — Rated 10 out of 10 by E.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Your people provide excellent service. they keep to their schedule and are always pleasant and helpful.

Report a concern   November 25, 2024 — Rated 10 out of 10 by S.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very dependable.(⁹ì!!!!

Report a concern   November 23, 2024 — Rated 10 out of 10 by W.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurse are very accountable, and there to help my father. Great peace of mind.

Report a concern   November 23, 2024 — Rated 10 out of 10 by M.E.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Efficient and friendly support team.

Report a concern   November 22, 2024 — Rated 10 out of 10 by M.V.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I have had great care from both Anita and Penny. I am very pleased with how caring and helpful they have been since my injury. Both put me at ease with having to have personal care as that was a difficult adjustment for me. I am very thankful to Nurse Next Door and those that came to care for me. I also had some help from overnight nurses and Eileen was a wonderful carer as well. I think I am close to being able to manage all my needs myself so I will graduate from the care I have been given.

Report a concern   November 22, 2024 — Rated 10 out of 10 by E.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Excellent. Thanks.

Report a concern   November 19, 2024 — Rated 10 out of 10 by R.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Professional, provide excellent care, flexible. Additionally the care giver Arianne was beyond fantastic. All aspects of the care from first contact to last was just what we needed.
This is the second time I have used Nurse Next Door.

Report a concern   November 17, 2024 — Rated 5 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

While my care giver is a 10, I have had difficulty with accounting. First they weren't taking money out of my account after sending me an invoice. If I hadn't been checking, I could have owed a large amount all at once. Secondly, the accounting system failed and GST wasn't on the invoice. It took a lot of emails before this was fixed. This all took a lot of my time.

Report a concern   November 17, 2024 — Rated 10 out of 10 by D.E.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Hello Nurse Next Door staff.

Your nurses are very professional, courteous, reliable, polite, and knowledgeable. They know their duties and are always happy and always on time. Excellent service, and they are very caring and serious about their work. Highly recommended. I give them 10 out of 10.Thank you very much First name removed Chan

Report a concern   November 16, 2024 — Rated 10 out of 10 by D.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Reliable. Great caregivers. Available anytime

Report a concern   November 16, 2024 — Rated 0 out of 10 by V.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Nurse next door lack commitment to their clients/patients. No communication to patients when there is no service, no workers, and they hang patients, waiting for the whole day if they get service or not. Some of the patients do not get to do dialysis at all in a day or two, not knowing if I get service or not. I will not recommend nurse next door for the next contract bidding.

Report a concern   November 16, 2024 — Rated 9 out of 10 by E.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Staff storage

Report a concern   November 16, 2024 — Rated 10 out of 10 by B.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Coming early as I requested and work efficiently as always

Report a concern   November 15, 2024 — Rated 7 out of 10 by M.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The inability of the Caregiver to drive client for lab tests or to the pharmacy or stores for food

Young international students in Canada working at night for 9 hours and Nurse Next Door charging such large fees..some careers appeared to have little experience.

Some night staff were wonderful and obviously had the credentials or appropriate personality to do the tasks expected. Some we’re very young and did not appear to have met a gold standard for the job they were expected to do.

Lack of a copy of the Contract after being signed on line until requested more than once
No invoice before automatic Visa payments were made. Possibly not fully recognizing who was actually paying the bills and managing the Contract once the initial acute medical phase had passed for the primary patient.

Report a concern   November 10, 2024 — Rated 8 out of 10 by G.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Communication

Report a concern   November 6, 2024 — Rated 10 out of 10 by C.D.T.D.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Efficient friendly staff

Report a concern   November 2, 2024 — Rated 10 out of 10 by P.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I appreciate the help so muchhhhh

Report a concern   October 26, 2024 — Rated 8 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My regular caregiver Cindy is very bright and caring, makes me feel very safe, and I look forward to her coming.
If I phone about scheduling, my call is answered quickly and pleasantly.
As to a negative, the service is expensive and there is a 3 hour minimum so having Cindy for 2 different meals in a day is not that possible.

Report a concern   October 26, 2024 — Rated 10 out of 10 by M.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My father became very ill on Thanksgiving long weekend. He and my mother needed help at night and I contacted Nurse Next Door on the Sunday of the long weekend. I very quickly got in touch with Julia who, even though we were technically outside of their area of service, found a care aide to come in the house the next night. Bryan was extremely helpful to my Dad. The team was very compassionate and thoughtful even after my Dad's passing. I would highly recommend Nurse Next Door.

Michael Last name removed MD FRCSC

Report a concern   October 22, 2024 — Rated 10 out of 10 by J.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

AMAZING!!!

Report a concern   October 21, 2024 — Rated 8 out of 10 by N.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The caregivers we have are wonderful. Based on them — we would score a 10 in our feedback.

Mom has 2 caregivers:
1. Georgina N - she has a delightfully calm presence. She is extremely kind, caring and considerate. She loves taking mom outside for her walks. They have a great time together. Mom always feels safe with her.

2. Geraldine M - is exceptional. Caregiving is in her nature and one can tell it comes naturally to her. She is priceless. She pays great attention to the smallest of details— and especially when it comes to mom’s skin and wound care issues. What mom likes best of course is that Geraldine is so positive (as well as her kind and caring nature) — she makes mom feel good about herself and happy to be alive.

Report a concern   October 19, 2024 — Rated 10 out of 10 by D.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Friendliness

Report a concern   October 19, 2024 — Rated 10 out of 10 by M.V.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Anita has been super helpful on my first day home after being injured and discharged from hospital. Having breaks and three limbs has been very difficult and she was able to give me a really good after seven days of no bathing.

Report a concern   October 19, 2024 — Rated 9 out of 10 by W.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

We have liked and found most of the staff you have sent so far very good, attentive, and friendly.

Report a concern   October 19, 2024 — Rated 10 out of 10 by W.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Reliable and accommodating

Report a concern   October 17, 2024 — Rated 10 out of 10 by D.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very good services, staff respectful and professional.


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