Nurse Next Door Vancouver (Clients)
300-1788 W 5th Ave
Vancouver
BC V6J 1P2
Canada

Average rating: 8.5 out of 10 based on 1664 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 8, 2024 — Rated 9 out of 10 by M.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Always on time and very social group.

Report a concern   January 8, 2024 — Rated 10 out of 10 by P.J.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The ladies you provided are helpful and consistent. Thankyou

Report a concern   January 7, 2024 — Rated 7 out of 10 by U.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Changing peoplel often

Report a concern   January 7, 2024 — Rated 10 out of 10 by P.J. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Promptnes
Reliability
Knowledge

Report a concern   January 7, 2024 — Rated 10 out of 10 by C.V. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

so far Josie has been excellent for her services here. However it is sunday and Carol has not shown up for changing my kidney medications. Please check on this.

Report a concern   January 7, 2024 — Rated 9 out of 10 by E.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great service by the daily Nursing Team. Constant calendar updates from Head Office.

Report a concern   January 7, 2024 — Rated 9 out of 10 by M.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The girls work efficiently and are pretty knowledgeable about the equipment and what the numbers mean.

Report a concern   January 7, 2024 — Rated 10 out of 10 by H.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Without (Nurse Next Door), and all of its wonderful, kind, and thoughtful nurses, I would’ve died many years ago so I pray that God will give great success and motivation to this wonderful company that is motivated by love.
Thank you so much for being who you are!

Report a concern   January 6, 2024 — Rated 8 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My caregiver, Anne, is wonderful and Paul Kezin was very helpful at getting my money back from NND Delta. I only wish that NND Vancouver would give a statement for income tax purposes.

Report a concern   January 6, 2024 — Rated 10 out of 10 by G.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

timely visits, friendly

Report a concern   January 6, 2024 — Rated 3 out of 10 by A.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Caregiver seemed confused by easy to solve problems. Arrived late. Got lost in the hospital twice. I asked for help with washing up - she was reluctant so I said I would do it myself. Left well before 3 hr minimum. Said she was concerned about how to get back home.
Friendly lady and seemed to want to help, just not suited for this task.
Care manager and initial phone rep were very helpful though.

Report a concern   January 6, 2024 — Rated 10 out of 10 by P.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurse is very caring

Report a concern   January 6, 2024 — Rated 10 out of 10 by L.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The excellent and compassionate care given to my husband by your home care workers.

Report a concern   December 25, 2023 — Rated 7 out of 10 by J.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Just hard to know the quality of the nurse you are actually getting.
Patient needs proved to be minimal.

Report a concern   December 23, 2023 — Rated 10 out of 10 by D.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The 2 nurses who came to our home were both very attentive.

Report a concern   December 23, 2023 — Rated 2 out of 10 by I.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Many of the providers were sleeping on their shifts. Many were not checking up on the client regularly to see if their diapers were wet until asked to by a family member

Report a concern   December 23, 2023 — Rated 10 out of 10 by T.K. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Courteous, friendly and efficient! Recommend to everyone!

Report a concern   December 17, 2023 — Rated 7 out of 10 by P.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The schedule changed or cancelled suddenly.

Report a concern   December 16, 2023 — Rated 10 out of 10 by K.M.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The attention to detail! The "full picture" of Nurse Next Door care in all aspects of a patient's changing needs was extremely helpful. I knew EXACTLY what services I could and would receive and how best to serve my individual needs as a liver transplant patient having heart surgery. There were no surprises. I received constant updates by telephone calls and emails. All information was backed up in written form so that I could review the information. The care aide who stayed with me from 7 pm to 7 am was very professional, on time, self sufficient and well trained in post operative home care. I was able to relax and sleep through the night while Blessing was on duty. All the staff with Nurse Next Door were thorough, personable, professional and extremely knowledgeable.

Report a concern   December 16, 2023 — Rated 9 out of 10 by V.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Profesionalism

Report a concern   December 16, 2023 — Rated 9 out of 10 by F.C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

God service , I like the nurses except one

Report a concern   December 10, 2023 — Rated 10 out of 10 by P.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurse is puntual and caring

Report a concern   December 9, 2023 — Rated 9 out of 10 by J.A.J.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Penny is a wonderful, compassionate care aid.

Report a concern   December 8, 2023 — Rated 9 out of 10 by A.I. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Our home support had been nice and have assisted me husband with all his needs during my respite time.

Report a concern   December 8, 2023 — Rated 10 out of 10 by B.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very efficient and pleasant.

Report a concern   December 4, 2023 — Rated 9 out of 10 by J.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The care giver

Report a concern   December 3, 2023 — Rated 10 out of 10 by M.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

We have the perfect mix of CareAids. Please do not take any of them away.

Report a concern   December 2, 2023 — Rated 10 out of 10 by E.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Both Maria and Courtney are doing a great job. They keep me informed of their schedule and are very pleasant to deal with ! Keep up the good work NND !!

Report a concern   December 2, 2023 — Rated 10 out of 10 by D.E.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurses are professional, courteous, reliable, polite and knowledgeable. They know their duties ,always happy, always on time. Highly recommended, excellent service. I give them 10 out of ten. Thank you very much. First name removed Chan

Report a concern   December 2, 2023 — Rated 10 out of 10 by S.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Every nurse was exceptionally kind and knowledgeable.


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