- Phone: 604.228.4357
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based on 2027 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff were very caring and professional Made me proud to be a Canadian.
The care aid I have is very quick and efficient. She is also very caring and interested in how I’m doing.
Trish was very capable & competent & I enjoyed her company & I felt we were in good hands.
The caregivers are great.
There was such a difference in the quality of the care givers. Most were excellent but one at least was not capable of doing the job. If I were raring the best it would be a 10 and the weak one would get a two.
Excellent care.
I APPRECIATE YOUR SERVICES EVEN THOUGH THERE IS A MANPOWER
SHORTAGE. YOU HAVE ONLY TWO NURSES TO COVER THE ISLAND AND NO BACKUP
Nurse Next Door does a really good job.
To get help!
Service is dependable, and appreciated
Great service from my long term caregiver Cindy as well as when I phone in. Still finding I have to explain what I want in detail as caregivers are from different cultures so don't know how to make things like tea (the British way) and grilled cheese, how to warm up things in a can.
Very caring and patient when I have difficulty.
Good but not able to schedule earlier morning visits .
Also late visit at 10pm is late.
9pm or 8pm visit for us is better
The service is great
I don't know anyone requiring this service.
Friendliness of the nurse and she is very knowledgeable about dialysis and transplants,having done both herself. The consistency of showing up has greatly improved.
Most of the care workers have been very good.
The willingness to provide the best customers service especially in the time needed. Really appreciate this service.
We were impressed by nurse Joddie's knowledge of the kidney dialysis program as well, of course, as to programming the cycler. We were pleased with Joddie's personality as it blended very well with our personalities and made us feel relaxed. Thank you.
--Name removed
Kirsten and Freddie are doing a great job. Thank you !
Friendly & efficient
Found me last minute coverage in emergency. Listen to what I am looking for in caregiver and tries to match.
Long term worker Cindy very skilled and supportive, so I always feel better when I know she is coming.
She's great!
Care aides are good, but often very rushed. Scheduling is inconsistent and not always responsive to client needs.
They are nice people and they know what they are doing
Care giver left dizzy patient on own to report to me his symptoms
Your team on the Island provides great service !!
we would have liked to have visits times closer to Mom's schedule for feeding my Dad,
resting times / nap times. (the older caregiver spouse schedule for rest / nap times)
I know it is difficult to accommodate all scheduled visits.
Update scheduled visits with possible adjustments.
Really enjoyed and valued the work and effort that Maddy made to provide service.
In fact, I didn’t need her.
Sooo, I cancelled.
Overall I’m pretty satisfied with the program. I was uncomfortable with one of the assistant girls I had. I am very happy with the emailing girl.
Service is outstanding . Caregivers for the moost part treat me with. Redpectand as a human being. I’m