What our clients think of us!

Great service from my long term caregiver Cindy as well as when I phone in. Still finding I have to explain what I want in detail as caregivers are from different cultures so don't know how to make things like tea (the British way) and grilled cheese, how to warm up things in a can.
Very caring and patient when I have difficulty.

Good but not able to schedule earlier morning visits .
Also late visit at 10pm is late.
9pm or 8pm visit for us is better

The service is great

I don't know anyone requiring this service.

Friendliness of the nurse and she is very knowledgeable about dialysis and transplants,having done both herself. The consistency of showing up has greatly improved.

Most of the care workers have been very good.

The willingness to provide the best customers service especially in the time needed. Really appreciate this service.

We were impressed by nurse Joddie's knowledge of the kidney dialysis program as well, of course, as to programming the cycler. We were pleased with Joddie's personality as it blended very well with our personalities and made us feel relaxed. Thank you.
--Name removed

Kirsten and Freddie are doing a great job. Thank you !

Friendly & efficient

Found me last minute coverage in emergency. Listen to what I am looking for in caregiver and tries to match.
Long term worker Cindy very skilled and supportive, so I always feel better when I know she is coming.

She's great!

Care aides are good, but often very rushed. Scheduling is inconsistent and not always responsive to client needs.

They are nice people and they know what they are doing

Care giver left dizzy patient on own to report to me his symptoms

Your team on the Island provides great service !!

we would have liked to have visits times closer to Mom's schedule for feeding my Dad,
resting times / nap times. (the older caregiver spouse schedule for rest / nap times)

I know it is difficult to accommodate all scheduled visits.
Update scheduled visits with possible adjustments.

Really enjoyed and valued the work and effort that Maddy made to provide service.
In fact, I didn’t need her.
Sooo, I cancelled.

Overall I’m pretty satisfied with the program. I was uncomfortable with one of the assistant girls I had. I am very happy with the emailing girl.

They are very knowledgeable in setting up the Cycler machine..

After care of used materials done properly.

Aiso punctual & dependable in arriving for work.

Courteous to client.

Your people are knowledgeable , and friendly. I highly recommend them .

The. Nurses are all very friendly

Many various reasons

Service is good only on certain caregiver.
Understanding the scope of work fair.

Easy process to set up the appointments, outstanding care from a very competent, attentive, personable, and hard-working caregiver. Outstanding from start to finish!

We were impressed with the pnctuality of our nurse, Kavita, as well as her knowledge and general personality. Thank you.
--First name removed.

Because you provide a service of skilled nurses that are professional, kind and caring etc. I gave them the highest score because they deserve it !!
I would be happy to recommend them to anyone.
Again thank you,
Tim Wall

Reliable and most helpful
In particular, both Kyle and Paul we’re much appreciated

Naz the caregiver who picked me up was very professional and asked me when I got back to my home if I needed anything and make sure I was feeliing well after my procedure.

Thank you

First name removed

Excellent, skilled and kind caregivers including Cindy and Ariane, choice of caregiver, same person each time, arrive at time booked chosen by me.
Would like possibility of shorter sessions but I see how that could be difficult.