Nurse Next Door Vancouver (Clients)
Suite 300 - 1788 West Fifth Ave
Vancouver
BC V5K 3C1
Canada

Average rating: 8.6 out of 10 based on 1864 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 6, 2024 — Rated 3 out of 10 by A.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Caregiver seemed confused by easy to solve problems. Arrived late. Got lost in the hospital twice. I asked for help with washing up - she was reluctant so I said I would do it myself. Left well before 3 hr minimum. Said she was concerned about how to get back home.
Friendly lady and seemed to want to help, just not suited for this task.
Care manager and initial phone rep were very helpful though.

Report a concern   January 6, 2024 — Rated 10 out of 10 by P.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurse is very caring

Report a concern   January 6, 2024 — Rated 10 out of 10 by L.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The excellent and compassionate care given to my husband by your home care workers.

Report a concern   December 25, 2023 — Rated 7 out of 10 by J.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Just hard to know the quality of the nurse you are actually getting.
Patient needs proved to be minimal.

Report a concern   December 23, 2023 — Rated 10 out of 10 by D.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The 2 nurses who came to our home were both very attentive.

Report a concern   December 23, 2023 — Rated 2 out of 10 by I.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Many of the providers were sleeping on their shifts. Many were not checking up on the client regularly to see if their diapers were wet until asked to by a family member

Report a concern   December 23, 2023 — Rated 10 out of 10 by T.K. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Courteous, friendly and efficient! Recommend to everyone!

Report a concern   December 17, 2023 — Rated 7 out of 10 by P.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The schedule changed or cancelled suddenly.

Report a concern   December 16, 2023 — Rated 10 out of 10 by K.M.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The attention to detail! The "full picture" of Nurse Next Door care in all aspects of a patient's changing needs was extremely helpful. I knew EXACTLY what services I could and would receive and how best to serve my individual needs as a liver transplant patient having heart surgery. There were no surprises. I received constant updates by telephone calls and emails. All information was backed up in written form so that I could review the information. The care aide who stayed with me from 7 pm to 7 am was very professional, on time, self sufficient and well trained in post operative home care. I was able to relax and sleep through the night while Blessing was on duty. All the staff with Nurse Next Door were thorough, personable, professional and extremely knowledgeable.

Report a concern   December 16, 2023 — Rated 9 out of 10 by V.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Profesionalism

Report a concern   December 16, 2023 — Rated 9 out of 10 by F.C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

God service , I like the nurses except one

Report a concern   December 10, 2023 — Rated 10 out of 10 by P.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurse is puntual and caring

Report a concern   December 9, 2023 — Rated 9 out of 10 by J.A.J.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Penny is a wonderful, compassionate care aid.

Report a concern   December 8, 2023 — Rated 9 out of 10 by A.I. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Our home support had been nice and have assisted me husband with all his needs during my respite time.

Report a concern   December 8, 2023 — Rated 10 out of 10 by B.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very efficient and pleasant.

Report a concern   December 4, 2023 — Rated 9 out of 10 by J.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The care giver

Report a concern   December 3, 2023 — Rated 10 out of 10 by M.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

We have the perfect mix of CareAids. Please do not take any of them away.

Report a concern   December 2, 2023 — Rated 10 out of 10 by E.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Both Maria and Courtney are doing a great job. They keep me informed of their schedule and are very pleasant to deal with ! Keep up the good work NND !!

Report a concern   December 2, 2023 — Rated 10 out of 10 by D.E.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The nurses are professional, courteous, reliable, polite and knowledgeable. They know their duties ,always happy, always on time. Highly recommended, excellent service. I give them 10 out of ten. Thank you very much. First name removed Chan

Report a concern   December 2, 2023 — Rated 10 out of 10 by S.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Every nurse was exceptionally kind and knowledgeable.

Report a concern   December 2, 2023 — Rated 10 out of 10 by L.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great homemade worker;footcare &great sceduling

Report a concern   December 2, 2023 — Rated 7 out of 10 by G.N. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Overall, the service that we are receiving from Nurse Next Door is exceptionally better than the previous home support services that we had for my mother. Being able to see the monthly and daily schedule of who and what time someone will be arriving is super helpful and allows us to feel more at ease about having new people come over to help. In addition, our care designer Mojgad is very attentive, communicative and patient with us as my mom has very specific needs in terms of her schedule and she has made it more or less possible for us to get sufficient care that we need right now.

However, I only gave the service a 7 because we have had an experience with a home support worker that did not seem very experienced or empathetic. He accidentally stepped on my mother's foot, with his shoes, while trying to lock the breaks on her wheelchair because he forgot to do that before helping her transfer to the bed. He did not seem very apologetic after the incident and sort of just waited quietly until I calmed my mom down. My mom is already constantly in a lot of pain which is noted in her care plan, so I would assume there would be more caution taken when doing common tasks.

Report a concern   December 1, 2023 — Rated 10 out of 10 by P.T. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Caregivers are always on time and very friendly and helpful

Report a concern   December 1, 2023 — Rated 10 out of 10 by C.T.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Professional, reliable.

Report a concern   December 1, 2023 — Rated 10 out of 10 by C.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very caring people, Ami has gone through the same problem and helps First name removed understand what is happening.

Report a concern   December 1, 2023 — Rated 10 out of 10 by I.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I am very happy the service very well orgnise thank you for service next door nears provide

Report a concern   December 1, 2023 — Rated 10 out of 10 by T.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

1. Friendly, always answers for any doubts and questions
2. Prompts, always on time
3. Professional and knowledgeable

Report a concern   December 1, 2023 — Rated 10 out of 10 by J.D.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I wish to recommend Nurse Next Door for their fantastic and caring services provided for my elderly parents. And the LPNs and Care Aids were so brave and professional during the first waves of COVID in 2020. Than you so much to Veronica Tissera and her wonderful team.
First name removed D and family

Report a concern   December 1, 2023 — Rated 5 out of 10 by D.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

My caregiver would rate a 10 but the reason I gave a 5 is because I have been double billed by NND Delta and have still not received some of the money owed to me. I am on a fixed income and cannot afford this especially as it has taken so long.

Report a concern   December 1, 2023 — Rated 10 out of 10 by J.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The flexibility and availability of the Care Designer to support our families changing needs as my father's illness has progressed.


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