What our clients think of us!

Really loves CG Gowri .Don't like when schd is not correct and new person comes.

Client doesn't want to explain

katie the social worker said that client loved ruth M . She was really good to hear and got a long with the client as well . She was a very good fit for client .

Beth Williston has been very kind and helpful, both to me, and to my parents.

Name removed

quick to respond and nice staff

Things were efficiently done but the caregiver was young in age. Client would have preferred a more mature but overall very satisfied with service

RN/LPN Level of staff was great but wasn't too pleased with the CG level of staff she received.

Impressed with the 24/7 of Care Services and the great Caregiver quality

CG Baksish is a blessing. She has helped me get better. Shish is very hard working a understanding.

Yet to find anyone who is a 10

My home care aid is wonderful but I feel your service is too expensive and the communications between client and the Co. is very poor. Have to wait days to have a call returned. Sometimes my calls are never returned. Hence the #3 rating.

I had trouble scheduling the appointment - was put on hold and then took the option to get a call back within 30 minutes(?). The call back never happened so I had to call again. Once the appointment was tentatively scheduled (NND had to check on whether someone was available), I had to call NND to confirm when it should have been the other way around. So, in summary, customer service was lacking - don't have much to say on the clinical side as the visit was less than 5 minutes (changing bandage).

Likes jean . She is very nice . Currently in hospital but will be calling back for service when back home

V"Very happy with the service girls are great and follow instructions".

Likes Ann Marsh. She is a terrific worker always on time and very pleasant

High standards but cooking is not always good

I think the service is very valuable.

I like best the nurse--Beth--and secondly, I like the prompt response.

Nurses were great but the scheduling was not correct took too long to inform client if they were going to have service. They booked service a month ahead and were notified 3-4 days before. Need improvement for scheduling.

Excellent

we are still experiencing growing pains with our business relationship

It went how I wanted things to go and I will be calling again soon as I am having another procedure in the next week so I need to re-hire you!

Very accomodating willing to work doesn't sit around no stress when Maria's here and she makes me feel very comfortable.

Loves Miralyn she is a great person to have help her . There relationship with her is great

It does take time to properly get to know your care-givers & for them, it works the same way. Some of the care-givers are perfect from the first day while some others take a few extra shifts & a few, turn out to be unsuitable for the patient. In all, I am very pleased with the care-givers in our home at this time & I am grateful to NND for supplying this care to my family.

There is one difficulty I have had over the past year &, that has to do with scheduling. When changes are made, I have often had to phone (1,2,3,times) to request the updated schedule. This I find unsatisfactory relating to our NND expenses every month. Kelly has always been at the top of assistance, however, when only the scheduling dept. is involved, the service is weak.

Thank-you for all the services provided to my family over the past year &, I hope, for the years ahead.

Sincerely, Margaret Last name removed

- clt was able to get better with the help of Nurse Next Door caregivers

Everything .... the flexibility, caregiver was great. Overall very comforting to have her here.

it was a long time ago and she's not sure why she gave a 9 but it was a good experience

Clients son positively remarked on how quickly they got service after requesting it

When you hire a Nurse its about safety and protection I need someone who is as good as me (his daughter). I dont want to hire just anyone. I need someone who has medical knowledge experience and common sense. You guys take him to his appts.