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based on 2034 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nurses next door has met every need my father and I had. We couldn't be happier. Thanks so much.
Very friendly. Service was provided very quickly. Very accommodating in scheduling.
The administration. I still haven’t had the charges go through. I am sending email after email, calling and texting and no resolution. No update. No follow up. And I delivered the papers with credit card info as the persons who set up the account never showed on the day the nurse cane as she said she would ( she did call to say she wouldn’t as another meeting ran longer) but again no follow up. I had to chase the admin, deliver the paperwork, then nothing has happened except an incorrect bill sent which I asked to be amended and again no response, no email, no follow up! The nurse assistant was great but I would tell anyone to go with any other service rather than having to deal with nurse next door staff for billing and paperwork.
Laurel!!! She is our connection to the NND and we love her and all the services she has provided/arranged for our family.
Excellent communication between NND and myself in arranging for care for my mother. Good caregivers.
Lack of patient needs and scheduling and home cleanest.
I was very impressed with the person who came to look after me after my back surgery. She always went above and beyond to make sure that I had everything I needed.
Nurse Next Door endeavours to provide the most suitable Caregivers for the client
Very poor service.
Multiple calls to Nurse next door and vice versa as they didn't know if they had someone to cover the shift.
My mother didn't know if or when a care aid would show up per the schedule set up.
Sometimes no one came to provide care.
Caused a lot of stress for my mother and family involved.
The workers are knowledgeable and take an interest in the client.
Communications with the company are very challenging. Often have been unresponsive to calls and texts. Particularly with billing issues.
The good services in general
Great staff but I wanted consistency for my aunt with dementia and that did not work well.
very friendly professional.great personalaty.
Efficient, reliable and caring:)
Convenience
Reliable
They have been a incredible help with everything they are always happy and caring s
Caring and understanding staff
Willingness to listen; take corrective action as required.
Awesome leadership and support staff - ie . Designer Amy Doyle is top notch as is scheduler Wendy.
No French speaking care givers, lack of back up caregivers should there be a cancellation,do not care for the new bookkeeping system.... slow response to questions and overall poor communication within the organization as well as with clients.
I am happy with the care aide that we have. However, I am disappointed in the communications we have had with scheduling. In the last incident, our care aide was asked to go to another client and I was given the choice to change my time. I declined the change and wanted the care aide to come to our house as usual. I called a day later to make sure and was surprised to find that she was moved without my approval or anyone telling me! There is something wrong with the procedures and the communications could be much better.
We have some vey good care givers.
Very disappointed in some of the care aids that have come . Some people were amazing ! Susan , Amy of note . But others were not so good
Mother very happy with her "helpers". But they change periodically which is an adjustment for her.
Good🦊
We are very happy with caregivers and have had very few scheduling issues.
Jomee is the greatest to to ever happen to me. When she’s away and I get someone else, it’s never as good as when she cleans.
The competent caring caregiving staff
The nurses were excellent and treated my dad like family.
Thank you!
First name removed
I don't have a high confidence in the communications within Nurse Next Door and with the client. Also, it seems that it is difficult to find a care aide - we finally got one a few days before the requested date even though we made the request 3 weeks in advance. This increases our anxiety as the date approaches.