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based on 2034 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The caretakers show up on time, are very respectful and competent, and give good care to my father.
The nurses were lovely. I asked for data on my mothers sleeping arrangements and thst was done excellently
Excellent care - compassion
Only hesitation is coverage and scheduling
Even though I made a list and walked them through where most things were I found myself repeating myself or reshowing them where to find gems.
The ladies were all very nice. But, I found Clarence the most helpful
Great communication to family members and great feedback from parents so far!
Staff are friendly and efficient --- Thank You
Everything was great communication was good although the first day the care aid was late over 45 mins. It was due to getting lost. Our house is not hard to find. and my mother was left alone for her first day home from the hospital, til they arrived. They were to arrive my 8 I left the house at 8 and not over showed til 8:45 ish.
If it were not for this mix up I would have rated a 9 the last nurse on the last day. Really just sat in the chair never offered to sweep or do any light duties. Everyone else was great.
We are still working out the kinks of the services and adjusting to receiving care givers into our lives. Thus far we have been satisfied and happy that our requests for changes have been accommodated.
Not to sure what all Nurse Next Door does do , but I am sure that if you are in need they can give some help weather big or small ,( thanks to the kidney clinic for letting us know about this program ,it’s a peace of mind ........
Satisfied with service
Nurse Next Door
Can help with every seniors need
Failure to find a care giver despite request weeks ahead.
friendly and very helpful staff
not providing services we signed up for. find they like to do minimum and then sit and relax on their phone etc.
My caretaker. She is considerate, kind, helpful and caring.
Some care aides are wonderful and some are are very untrained. Some sometimes the schedule is followed and sometimes it isn't .
Some days where we get no Care aid . It is up-and-down,
Larry
So far, you folks seem very responsive to Dad's personality and needs. This is really important!
Rajas, the care giver was wonderful. Very good match to my mom and Ivy was very good to work with as well.
Not following the schedule
Because you had always help us with our needs.
prompt and professional service by phone
The nurses were caring, knew their stuff- really helped me heal, and i needed the security of their constant company! You offer an amazing service- thank you- will be needing you all again in 7 months when I have the reversal done!
My moms caregiver,Kyla..
Most things are done well. Scheduling has smoothed out. Only one disappointing caregiver. The rest are good to excellent.
Great and prompt communication re scheduling. Care companion selected for my mother is an excellent fit for her. Did not give 10 because perfection does not exist :-)
There are different people coming and going which is o.k. but I found some were better than others.
I've had to leave quite a bit of instructions at home so they would know where things are and what was expected.
My mom has a high risk of falling and one of the care aids left her holding on to the walker without assistance for a short while. If I did not notice that, she could have fallen and broken her hip so when I am not at home and working I tend to worry.
Some of the care aids are aware of the care plan and I found that a few did not seem aware of how they should have handled my mom.
Overall, I am quite happy for the service that we are getting.
The main reason is the original ladies sent to help my wife had to be informed HOW to sweep the floors, wash counters, clothes, vacuum etc.
Your company supplied a book and a service plan on what was to be done around the house and yet the ladies would ask my wife what needed to be done?
It was clear they had not been taught how to clean.
I stressed to all the ladies dusting must be done every day because Chantale has asthma, the ladies did not know how to dust.
Presently Susan and Joanne are looking after Chantale very well, I am impressed with them.
Good service, but I would like to be able to submit online bookings rather than rely on phone and email. It would be more convenient.
Helpful courteous service. On time and consistent.
its a reliable and professional service that i trust and value.