What our clients think of us!

Crrsenda is awesome and your very easy to deal with as s company

Professional with great sense of responsibility and most important empathy

The Nurse Next Door who visited my sister's home were very pleasant & efficient.

Care is attentive and prompt. We met with Ivy the day after calling. She understood our circumstance and allowed me to feel it was okay to take a few hours a week for a break. All staff were wonderful. Maggie and Preet were our regular girls.They cared for my wife with patience, love, and grace even when it wasn't easy.

The qualm I have with your company relates to billing. I need convenience and set up auto credit card payments. Each invoice had a date that my card was to be charged. This date was missed or no charges at all.I called your billing department as soon as I saw the missing charges. Many calls, no answer, or call backs. This worried me and had to ask our girls if they were being paid. We heard back from accounting weeks after ending the service. Our account was 5 invoices behind and our card charged 5 times in a row.. how is this acceptable?

Even with the problematic billing, I would still recommend your company and hope to call when we return next year.

Your staff was considerate, knowledgeable and friendly.

Always friendly cheerful and engaged with my health issues.. I enjoy the visit and gain insight. Thank yoù all..

Easy to contact and set up the service as well as changes to the schedule when we needed to.
Somebody always answered the phone or called us to check in.
Professional staff! Love the pink

Service was helpful, workers were nice

very friendly, professionals. elways os time

Everyone has been absolutely amazing in caring for my father it has alouded him to remain home

Dependable and we like having just one to two people to care for our mother.....consistency is great.

As discussed, I am happy with the caregiver. However the payment system problems have been concerning. Ongoing communication with clients can be improved as well.

I don't have a high confidence in the communications within Nurse Next Door and with the client. Also, it seems that it is difficult to find a care aide - we finally got one a few days before the requested date even though we made the request 3 weeks in advance. This increases our anxiety as the date approaches.

Nurses next door has met every need my father and I had. We couldn't be happier. Thanks so much.

Very friendly. Service was provided very quickly. Very accommodating in scheduling.

The administration. I still haven’t had the charges go through. I am sending email after email, calling and texting and no resolution. No update. No follow up. And I delivered the papers with credit card info as the persons who set up the account never showed on the day the nurse cane as she said she would ( she did call to say she wouldn’t as another meeting ran longer) but again no follow up. I had to chase the admin, deliver the paperwork, then nothing has happened except an incorrect bill sent which I asked to be amended and again no response, no email, no follow up! The nurse assistant was great but I would tell anyone to go with any other service rather than having to deal with nurse next door staff for billing and paperwork.

Laurel!!! She is our connection to the NND and we love her and all the services she has provided/arranged for our family.

Excellent communication between NND and myself in arranging for care for my mother. Good caregivers.

Lack of patient needs and scheduling and home cleanest.

I was very impressed with the person who came to look after me after my back surgery. She always went above and beyond to make sure that I had everything I needed.

Nurse Next Door endeavours to provide the most suitable Caregivers for the client

Very poor service.
Multiple calls to Nurse next door and vice versa as they didn't know if they had someone to cover the shift.
My mother didn't know if or when a care aid would show up per the schedule set up.
Sometimes no one came to provide care.
Caused a lot of stress for my mother and family involved.

The workers are knowledgeable and take an interest in the client.

Communications with the company are very challenging. Often have been unresponsive to calls and texts. Particularly with billing issues.

The good services in general

Great staff but I wanted consistency for my aunt with dementia and that did not work well.

very friendly professional.great personalaty.

Efficient, reliable and caring:)

Convenience

Reliable