What our clients think of us!

Nurses are friendly and professional. They do a wonderful job and we are so grateful to have them.

Unhappy with quality of service. Very disorganized staffing. Poor communications.

I try and book a ride well ahead of time but I do not get any confirmation. This is very stressful as I do not know if I will get a ride or not until the last minute. It appears you do not have enough drivers.

On my last ride the driver was not able to pay at the parking meter as she did not have a credit card and the meter did not take cash. We had to use my credit card. The driver was very good but all drivers should have a card so they can pay.

I absolutely appreciate the fact that a lovely friendly nurse comes over and takes away an abundance of stress from off my shoulders, as I don't have to worry about setting up the machine. May God bless your company, it keeps me alive. Thanks so much!

I have been of late disappointed in your scheduling. I gave the schedule 6 weeks ago for my godparents and twice on Sunday I was left with no care, informing me a mere 2 hours before the scheduled time. That is completely uncalled for. Subsequently, I have begun to look elsewhere.

Flexibility of staff and holiday and sick time coverage. Also, every nurse we have had has been exceptional. Perla and Lani have been amazing and wonderful caring nurses to our Mother Dorothy.

Not reaching out to patient in a timely matter.
Not letting patient know in good time when there is a change in personnel and time of visit. Too lax with your communications.

I get the sense that the office is lacking tight organizational and communication skills between office and client.with regards to appointments.

Our regular caregiver for our mother is very reliable, skilled and compassionate. Communication with NND is excellent.

Caring service and prompt attention concerns.

The booking agent was not listening, they send someone who was afraid of dogs twice when we told them we had dogs.

Friendly and very helpful! We are really thankful for your service.

First of all , the prompt resonse to my first enquiries and the careful consideration of Laurel Purghart ..
and then Lani arrived and she is a delight -
Very gentle ,with a lovely sense of humour , helpful and flexible and understanding of our needs - a pleasure to have her here !
With gratitude , First name removed E

We have had very poor communication,
Service and lack of service.
Some Shifts aren't filled and a care giver Doesn't show up per schedule that is in place.
Some Care givers don't understand
Their duties.

Scheduling and communication around scheduling was a difficult but overall I do like your service

The care givers specifically Ira Patricia and Shiela are excellent and have fitted right into our family. I have full confidence in them when I leave for errands and go to sleep at night that they will take care for my wife.

very friendly right on scedule.

Most of the care takers are very experienced and helpful.

The approach and empathy of the care aides.

No consistency on workers and the expectations

Reliable, friendly, helpful..,

Skill and attitude of Sue and Kavita.

I was at my father's house yesterday and looked in his fridge. There was no fresh food for him to eat, no milk and none of the frozen dinners had been prepared for him that I dropped off over a week ago. I have made it very explicit in my instructions to NND that the PRIMARY reason that they are there is to ensure that he has food to eat. I may have given a lower score except that the caregivers are always very kind and they do a good job at the housekeeping.

The nurses are kind, anxious to help in any way they can... they are like family (in the best sense of that overworked word, and their help has made all the difference in the world to me.

The care my father receives

Service is good, price is quite high

Prompt delivery of service when required for my elderly mother; regular updates; very friendly, professional staff. The entire crew from the intake call to caring for my mother was exemplary.

Reliability and good communication

The caregivers, Jeslin, and Charmaine, are very pleasant and efficient. My father always looks forward to their visits. Also, my dealings with Craig and the scheduling staff have been very positive. They have been very helpful and cooperative in ensuring that my father is well taken of by Nurse Next Door caregivers.

Overall, the care aids are good. We currently have Debbi coming in on a one day a week basis and she is very good. She shows a genuine care for my wife and is able to do all her assigned tasks very well. I have great confidence in leaving my wife in her care. I get the sense that the overall company is well organized.

Reliable efficient service and care!