What our clients think of us!

The girl is very nice. She does a great job with my foot care.

My caregiver did not show up one day. I am on the cycler dialysis machine. I broke my wrist so need help setting the machine up. A couple of times she set up the machine wrong. During the night it started alarming and ended up no receiving all my dialysis.

In reality, I do not think your company works up to the standards that your advertising claims.

Reliability and timeliness from both the administrative staff as well as the LPN/RNs. The commitment to provide quality of service and care.

Regan Smith has been extremely conscientious, and great help to First name removed.
First name removed’s progress is a little slow but Regan is very patient.
We are very grateful.

My Mom was not happy with the quality of housework that was provided. Were expecting
only one person to provide the care and different persons were sent.
Also found out that we did not need 3 hours of care per day so the person was sent away
early. Did not feel that the service provided was worth $55 an hour.

I've only used one of your services. For the most part I've been satisfied with your service.

Most of the helpers help with the needs of the patients .happily

The nurses were very professional, personable and helpful. I wS relieved to have such wonderful people looking after me post surgery.

On time. , courteous. , informative

Very slow to no response when contacted head office

Good morning, I wanted to write in and provide some feedback (previously sent in an email but did not hear back from Nurse Next Door).

My mother was being looked after by Nurse Next Door over the last month from 10 PM to 8 AM every day.

She passed away on November 28th early in the morning while Grace from Nurse Next Door was on shift. Unfortunately Grace had not experienced a death before and was very upset when I arrived at approximately 7:00 AM.

This was a terrible experience for everyone involved. She did call work to let them know what had happened but was told to go home. My family was very distraught and left in the position of having to console her when I would have expected her employer to have handle the situation - she couldn't and wouldn't leave given her state. In the end my brother in law had to drop her off at the sky train so that her husband could pick her up.

In my opinion, Nurse Next Door did a very poor job. Just to be clear - we are not mad at Grace - she was wonderful. But having her there during our extreme grief was unacceptable - I would have hoped that you would have sent someone from your team to pick her up. I will not recommend Nurse Next Door for anyone who has a parent in their last stages of life.

Sincerely, Elayna

We very much like our care giver winifreda

Caregivers kind& considerate Top Marks!!
Online staff do not always follow through on requests eg asked for a copy of schedule to be emailed to me Not received yet

Great service and really friendly staff.

Great service level,with much consideration to clients/patients, reliable and would be unable to be treated at home without their care

Nice people who knew what to do.

All the nurses coming to help mom out has been very kind and helpful! We really appreciate their kind support always! They work many hours and come multiple times a day to help her at a senior assistant living home called Chalmers Lodge after she was released from Mt. St. Joseph and she was very weak back then and she really needed lots of help. With them helping with catheter plastic bag change, washing her body, taking food up to her room and making her exercise and making sure she uses the nebulizer has helped tremendously for her recovery. She is almost 92 years old and she definitely is in way better health condition due to Nurse Next Door big help! Thank you so much! Cheers! Elly Whalen daughter of Name removed.

she is kind & knowledgeable.does her duty well.

Very pleasant nurse. Treated with respect and care

Chris dads nurse is awesome he has lots of trouble getting along with people and is very happy with her care. But the billing is not my favourite part we have been over charged and was told they would take care of it and we have never heard from anyone so if my father n laws care wasn’t so good we probable would have gone some where else

Service satisfaction,

It is professinal and sends responsiblle and caring staff to clients.

Thanks so much of nurse next door for a good caring of my husband Name removed and also me minoo as his wife . We are thankful from Mojgan and my husband,s care giver (Harpreet) who is a very nice and responsible girl . Thanks again from nurse next door that has given us such good facilities . Best regards . Minoo

Huge delay in responding to phone and email messages.

No response to my dissatisfaction over the type of billing account that I receive. There is no date time worked, amount or who performed on those dates.

Melba has been such an amazing member of my moms care team. She has been incredibly kind and patient with my mom who has Alzheimer’s.

Workers were satisfactory in the past. Some were more helpful than others.
At present we only have 2 hours, 3 afternoons a week.
Regan Smith, is very polite, competent, and helpful with exercises. I enjoy having him here.

Cost is very high for non registered care givers and the billing and accounting is very disorganized.

Staff reliability has been during the last few months so that is why I have given a 5 at this time.

The caregiver Achol Joseph was amazing. She was very supportive and went above and beyond.

Hi I am happy with my home provider, Ruby is terrific and I am looking at the rest of the team,
So far so good.