- Phone: 604.228.4357
- Visit Website
based on 1685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was fantastic
hard of hearing - has ongoing service -
Aiden had a great time
very good but no one is perfect. Strong accent
very nice staff.
very punctual and very respectful. very good girls very attentive girls - Janen and maria are great!
can't see why not its a bit expensive but i understand it. Very good caregiver -Maria V. She really enjoys her and is happy to have her.
She has recommended us before.
helpfull and willingness friendly
She really likes the staff she gets
Cuurent Caregiver is wonderful
- some nurses have not been so good - CG does not move furniture and only vacuums around. - CLT is visually impaired and has trouble seeing what CG does but has had complaints from her DTR stating the cleaning is not well done.
Can't say enough positive about CG Margie. CG Kim Cox also excellent. We need 50 more Margies. Full of energy exceeds expectations and did many things with out having to be asked. Estatic about Margie and Kim.
employed care giver privately. No longer using NND. Client did not give specific reason.
CG did a good job
The promptness of a response when seeking help for my Mom. The individuals who cared for my Mom. The respect & dignity my Mom received from those helping her & the respect I received from the booking staff.
No comments
handy and helpful
Helped me out as required with my Mother. No complaints. Helped billed a trust relationship and showed my mother there are available services to help in this capacity and as her needs increase
professional staff sent to help and accessible office staff
We were very impressed with the service the interest and care of the helper. We will be using the service again sometime and hope to keep our line of communication open. We appreciate that we will probably not be able to have the same carer after a long gap but are confident we will be happy whom ever you are able to send.
Service wasn't available as originally promised. We required a nurse with a car and it turned out there really weren't any. Plus a nurse showed up on the incorrect day and upset the clients very much.
The staff were always helpful and ready to accomodate
Only needed parttime care for my mom. Each day was a different person. We do understand that scheduling is difficult, so I don't know if it's a problem you can remedy.
The personnel; the concern shown by the supervisory staff; the willingness to deal with a difficult patient who made life unpleasant for several of your staff; your overall patience; your efforts to help us get the right fit in terms of personnel
Your staff are always caring and professional. They are on time and ready to meet the needs of the day with patience and skill. In particular, Kim Cox has been a tremendous support to our family during a difficult time. She has continued to oversee our needs. She always went beyond what we could have expected and we will always be very grateful to her.
Nurse Next Door was Efficient, honest, reliable, caring, with wonderful experienced staff, and they all had a clear knowledge of our needs. They were respectful,and did everything to make us feel comfortable as a family. We always received great RN's
Our telephone calls were always answered, so we didn't experience any anxiety.
Nurse Next Door had everything we were looking for and more. Although our family was experiencing a difficult time not knowing one day to the next, we always had the best care from all their staff. We were never left hanging, or wondering. We are so glad we were able to have Nurse Next Door in our Community and would not hesitate to have them again should the need arise. We highly recommend this company and their staff to come into our home, and take care of us. If it hadn't been for Nurse Next Door, our circumstances would have been very difficult, and recovery would have taken much longer. Living in your own home was key,having your loved ones around you, ,made it easier for Michael as Nurse Next Door provided him with the best care ever, which made healing so much better. We won't forget you.
Thank you for your wonderful help last year, and your kindness. Michael is pleased with your care, as am I.
We will never forget any of you.
Sincerely yours,
First name removed Braybrooke, and Michael Last name removed.
We worked with about five NND employees. All were pleasant and reliable. I appreciated the fact that you had levels of care available. When my father was not responding to treatment recommended by a specialist, I became alarmed. I called NND and a nurse was at my father's home in less than two hours. She assessed his infection and recommended he go to the hospital immediately. It was excellent advice which he needed to hear from a professional as well as his family members. One employee, Ariana was absolutey outstanding in every way. She organized my mother's care schedule while my father was in hospital. On her arrival, my mother's face lit up with joy, as Ariana was a joyful, caring companion for my mother.
The most important thing is that the caregivers are very kind and caring. I also appreciate the fact that NND tries to be flexible in accommodating our needs and keeps us informed about any changes that arise. The service is well-organized and reliable. It has allowed my mother to continue to live in her own home and has given our family peace of mind. I have already recommended NND to others. Keep up the good work!
Caregiver is a really great worker.