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based on 2034 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is friendly and responsive. I have had several interactions with NND over the years and whether or not we went ahead with their service on behalf of our patients I have found them to be responsive, accomodating and a pleasure to deal with. They were willing to consider every situation and think out of the box to figure out how they can tailor their services to support the clients' depending on their specific needs. They can also be very quick to come up with a plan in an emergency situation. And they clients that have received their services have raved about the care person assigned to them.
Mother really really likes her caregiver!
Because NND has always provided a good service to my family
We are happy with the care aids you send to us, but find your inability to meet our schedule needs very unsatisfactory.
Service is great. I need help.
Ali is great
I would. Keep her service
Have had amazing ans such professionalcare
most of them are polite and did good job.
no complaints. excellent service
We really appreciate the contact regarding the scheduling of who will be arriving on what day to care for our father-Thank you
Barb was a very helpful and caring. Would recommend your service to anyone.
yoyr staff was excellent with communicating with the family and helping us find a caregiver and schedule that would work well with our Mom Eileen. It was nice to have the same care giver Cres who was so respectful, efficient and provided wonderf care for our Mom.
Thanks Kevin and Name removed
You answered my phone call when I was looking for help. Staff have been consistent and punctual.
All the help you provide is makes it so much easier on us especially when dealing with a sick family member. Than you for making our life easier and taking good care of my Dad!
Service has gone downhill whether scheduling (or lack thereof), lateness of caregivers (sometimes due to overlapping shifts), and customer service that doesn't exist.
The flexibility of the services is great, but the type of care is very dependent on who the caregiver is that you're matched with. Although we really like our caregiver, it would be interesting to see how another personality would interact with our mother and how we can re-evaluate based on personality and the goals we have set.
Mavis seemed to enjoy what she was doing, was interested in First name removed’s situation and was thorough in her examination. Gave us some suggestions on equipment we should get.
Top quality care and efficiency.
Friendly and personal.
Appreciate all they do in a professional manner.
Happy to welcome in my home.
Great experience from start to finish very happy
Quick response, there when we needed them, provided qualified people, and followed up.
I feel some of your employees need more training. Today Dec. 2 then young lady put in way too much laundry soap in the washer. It is taking her over an hour to remove excess soap and rinse the clothes in the bathtub.
It was also scary watching her use a knife in the kitchen . I did suggest a safer way.
Very quick service. Everything explained well. I have only heard a bit about how the service is going as I am not there, but I think the carers are working well for my husband.
Nurse next door is responsive and super helpful. Without these qualities, I would not be able to engage in the treatement I am doing. The nurses have been nice and competent and I trust the care. Thanks so much!
Very helpful and quick response.
Professional level care given by your care-givers
Ease of service
Because we never have to worry that my Mother (91) will be alone, even if one of the NND staff is sick or going on holidays. Such a great service!
My mom said one of her caregivers didn't have A lot of initiative and kept asking her what she should do. Also nobody told me when to expect a bill, and I kept calling for that, so that was a little disturbing for the family . But if you really need somebody quick everyone was very nice and very cooperative. So I would definitely recommend them
Scheduling is a nightmare with you. Things always changing, nurses not showing up, someone new all the time.
Nurse Next Door are reliable and professional.