What our clients think of us!

Good people.

Love my care giver.

My nurse, Linda, was a tremendous help to me when I needed help doing very “simple” tasks. She also helped me with house cleaning, chores, shopping, being a safer driver than me at this time.

Kind, helpful, and knowledgeable staff

Lack of notification re. Scheduled caregiver.
Phone messages not returned in a timely manner

Your employees vary greatly

Prompt and reliable.

Lack of communication

There were several time changes in the schedule, and one "no show" which disappointed me.

You did not give clear directions to my laneway house to your staff which caused many
difficulties.

I am satisfied with the level of care I have received so far.

At this time I didn't really need someone for 2 hours-----I may need more help in the future. The 2 ladies who came were very nice but other than making my bed when I changed it and folding the laundry I could manage by myself. They did dust a little and mop my floors and we went for a walk to fill in the time.

I have called a few times to change my aunts schedules, and no one seems to know what I am talking about........ I end up having to explain the situation a few times before it is understood.
I have also called in the morning to arrange something, and no one calls me back to let me know what is happening.

Nurses who how upbwithout equipment, cancelled visits at the last minute, snotty attitude from managers

Not getting issues resolved.

They delivered what was promised and my Mom is satisfied and comfortable with her caregivers.

Sheila is great, really kind, caring and assertive. Thank you !

I felt very comfortable to juat chill back anc relax with out any akwardness, Anna is a great taker and did all the tasks without question, i have used NND before but my experience was not as great as with Anna, i will most definitely use ypur service again and recommend it if all your nurses or caretakers put in the time and effort Anna does. Thank you!

I had difficulty with mainly your accounting department last year and somewhat with consistent service again last year. Problems have been sorted out and things seem to be running a lot smoother. Because of my health issues, consistency is very important to me. Years ago, I would not have hesitated to refer people to you. Now, I would be more considerate, before doing so.

I like the ladie I have right now she is so sweet and nurses next door has been good to me

Accompanying closely with my differing issues, caring heartfully and assisting very friendly

The workers you sent are enthousiastic, responsible and caring. Our only wish is that we could have one person more consistently. W also understand that scheduling that may be difficult.

The love and the compassion that we received from both Gliaza and Iouanna. Gentle, Patient, wonderful caregivers.

Please inform Kavita, the former nurse returns me the " parking permit".Thanks

Cannot supply care givers for the most basic 3 x 3 plan.
Didn’t notify me that no one was available-I found out after I came home from work that nobody was there with my parents.

You have the best of the best care. But the care I have received has not been consistent with all caregivers. Most caregivers are great, but some do not seem to be able to do deliver quality personal care. I have no idea whether this is a result of different training schools, or just the individual differences/skills in delivering care. And perhaps there is no way you can screen for this. If the person passes their schooling I guess you cannot be aware of different skill levels.

Tracey is wonderful --- could not cope with the dialysis without her!

Great service, organized, prompt, good vibes.

Your staff was very good and looked after my Sam Last name removed with great care , my Family can not thank you enough. James Last name removed

They do absolutely good work setting up my cycler for kidney dialysis.

Enthusiasm of franchise owner and PSW

often no show & office phoned late not bad of time. workers change too often.