Nurse Next Door Vancouver (Clients)
Suite 300 - 1788 West Fifth Ave
Vancouver
BC V5K 3C1
Canada

Average rating: 8.6 out of 10 based on 2034 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 15, 2019 — Rated 0 out of 10 by W.J. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Not getting issues resolved.

Report a concern   May 15, 2019 — Rated 10 out of 10 by M.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

They delivered what was promised and my Mom is satisfied and comfortable with her caregivers.

Report a concern   May 15, 2019 — Rated 10 out of 10 by E.P.I. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Sheila is great, really kind, caring and assertive. Thank you !

Report a concern   May 15, 2019 — Rated 10 out of 10 by A.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I felt very comfortable to juat chill back anc relax with out any akwardness, Anna is a great taker and did all the tasks without question, i have used NND before but my experience was not as great as with Anna, i will most definitely use ypur service again and recommend it if all your nurses or caretakers put in the time and effort Anna does. Thank you!

Response from Nurse Next Door Vancouver (Clients):

Thank-you so much Alisia. I really appreciate your kind words. I really do try to make lives better, you are so easy to talk too, it was easy to help. Have a great day and if you ever need us we're just a call away.

Finding a better way,

Ana Trinkaus
Care Ambassador
Nurse Next Door

Report a concern   May 13, 2019 — Rated 7 out of 10 by R.H. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I had difficulty with mainly your accounting department last year and somewhat with consistent service again last year. Problems have been sorted out and things seem to be running a lot smoother. Because of my health issues, consistency is very important to me. Years ago, I would not have hesitated to refer people to you. Now, I would be more considerate, before doing so.

Report a concern   April 23, 2019 — Rated 8 out of 10 by S.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I like the ladie I have right now she is so sweet and nurses next door has been good to me

Report a concern   April 22, 2019 — Rated 10 out of 10 by F.T.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Accompanying closely with my differing issues, caring heartfully and assisting very friendly

Report a concern   April 22, 2019 — Rated 8 out of 10 by R.L. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The workers you sent are enthousiastic, responsible and caring. Our only wish is that we could have one person more consistently. W also understand that scheduling that may be difficult.

Report a concern   April 20, 2019 — Rated 10 out of 10 by L.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The love and the compassion that we received from both Gliaza and Iouanna. Gentle, Patient, wonderful caregivers.

Report a concern   April 11, 2019 — Rated 7 out of 10 by Y.Y.P. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Please inform Kavita, the former nurse returns me the " parking permit".Thanks

Report a concern   April 9, 2019 — Rated 2 out of 10 by M.G.D. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Cannot supply care givers for the most basic 3 x 3 plan.
Didn’t notify me that no one was available-I found out after I came home from work that nobody was there with my parents.

Report a concern   April 4, 2019 — Rated 8 out of 10 by B.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

You have the best of the best care. But the care I have received has not been consistent with all caregivers. Most caregivers are great, but some do not seem to be able to do deliver quality personal care. I have no idea whether this is a result of different training schools, or just the individual differences/skills in delivering care. And perhaps there is no way you can screen for this. If the person passes their schooling I guess you cannot be aware of different skill levels.

Response from Nurse Next Door Vancouver (Clients):

Thank you Beverly for your feedback. We here at Nurse Next Door are passionate about Making Lives Better. I am happy you're receiving the best of care. I would like to follow up with you, so I can see if I can find a better way for caregivers to achieve similar quality skills and services delivered. So next time we can be a 10/10. Thank you once again, Ana Trinkaus, Care Ambassador at Nurse Next Door.

Report a concern   April 4, 2019 — Rated 10 out of 10 by D.S. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Tracey is wonderful --- could not cope with the dialysis without her!

Report a concern   April 4, 2019 — Rated 10 out of 10 by F.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Great service, organized, prompt, good vibes.

Report a concern   April 1, 2019 — Rated 10 out of 10 by S.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Your staff was very good and looked after my Sam Last name removed with great care , my Family can not thank you enough. James Last name removed

Response from Nurse Next Door Vancouver (Clients):

Thank you so much James, It was a pleasure meeting you and your Sam. He was a pleasure to be around.

Report a concern   March 27, 2019 — Rated 10 out of 10 by W.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

They do absolutely good work setting up my cycler for kidney dialysis.

Report a concern   March 27, 2019 — Rated 10 out of 10 by R.G. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Enthusiasm of franchise owner and PSW

Report a concern   March 20, 2019 — Rated 4 out of 10 by H.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

often no show & office phoned late not bad of time. workers change too often.

Report a concern   March 20, 2019 — Rated 10 out of 10 by H.R. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Reliable and prompt as well as good connection between care professional and client

Report a concern   March 20, 2019 — Rated 10 out of 10 by A.C. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Each person has been very caring, helpful, supportive and willing to work so hard to help and make simple, daily tasks, manageable throughout my injury and healing process. Individuals have provide support to ensure tasks that I am currently unable to accomplish on my own currently, are done with care and efficiency as well as a positive attitude.

Each person I have met, spoken to, visit with a smile , a caring approach and sincere willingness to help in the home.

Very much appreciated !

Thank you.

Report a concern   March 20, 2019 — Rated 10 out of 10 by J.M. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Very responsive

Report a concern   March 20, 2019 — Rated 10 out of 10 by H.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I have had Barb since 2017 and she is great, really like her and she is very professional. I have had Maria I think the same time and like her also and professional.

Report a concern   March 5, 2019 — Rated 9 out of 10 by S.O. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The care giver my father n law has is awesome but the cost and the billing process is frustrating at times Chris has made First name removed life much better she is kind and very istuent with his moods he really feels comfortable with her thanks for jetting her take him on he was not happy with the other girls

Report a concern   March 3, 2019 — Rated 0 out of 10 by J.F. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Your nurses provide excellent service; and I feel sorry for them having to work with so little customer support ... but your “back office” is hopeless, doesn’t appear to understand basic accounting concepts, and refuses to deal with customer requests or concerns. This is not a new issue, and something that could easily have been dealt with.

Report a concern   February 20, 2019 — Rated 10 out of 10 by P.J. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Competent compassionate service.

Report a concern   February 19, 2019 — Rated 10 out of 10 by S.E. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The care and concern for my aunt

Report a concern   February 14, 2019 — Rated 10 out of 10 by J.V. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

The service is very professional and I feel comfortable whit the staff

Response from Nurse Next Door Vancouver (Clients):

Thanks so much Jose,
It was a pleasure meeting you the other day. If there is ever any needs or concerns were just an email or call away.

Our passion is caring,

Care Ambassador Ana Trinkaus

Report a concern   February 12, 2019 — Rated 9 out of 10 by W.W. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Consistent service.

Report a concern   February 12, 2019 — Rated 5 out of 10 by M.A. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

Didn’t deliver services that were advertised

Report a concern   February 5, 2019 — Rated 10 out of 10 by R.B. Nurse Next Door Vancouver (Clients)
What was the biggest reason for giving us this score?

I find Dennis and Verna so professional and pleasant. I still find a lack of professional communications from the office lacking. Need to pick it up! Name removed


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