What our clients think of us!

They have been a incredible help with everything they are always happy and caring s

Caring and understanding staff
Willingness to listen; take corrective action as required.
Awesome leadership and support staff - ie . Designer Amy Doyle is top notch as is scheduler Wendy.

No French speaking care givers, lack of back up caregivers should there be a cancellation,do not care for the new bookkeeping system.... slow response to questions and overall poor communication within the organization as well as with clients.

I am happy with the care aide that we have. However, I am disappointed in the communications we have had with scheduling. In the last incident, our care aide was asked to go to another client and I was given the choice to change my time. I declined the change and wanted the care aide to come to our house as usual. I called a day later to make sure and was surprised to find that she was moved without my approval or anyone telling me! There is something wrong with the procedures and the communications could be much better.

We have some vey good care givers.

Very disappointed in some of the care aids that have come . Some people were amazing ! Susan , Amy of note . But others were not so good

Mother very happy with her "helpers". But they change periodically which is an adjustment for her.

Good🦊

We are very happy with caregivers and have had very few scheduling issues.

Jomee is the greatest to to ever happen to me. When she’s away and I get someone else, it’s never as good as when she cleans.

The competent caring caregiving staff

The nurses were excellent and treated my dad like family.

Thank you!
First name removed

Nurses are friendly and professional. They do a wonderful job and we are so grateful to have them.

Unhappy with quality of service. Very disorganized staffing. Poor communications.

I try and book a ride well ahead of time but I do not get any confirmation. This is very stressful as I do not know if I will get a ride or not until the last minute. It appears you do not have enough drivers.

On my last ride the driver was not able to pay at the parking meter as she did not have a credit card and the meter did not take cash. We had to use my credit card. The driver was very good but all drivers should have a card so they can pay.

I absolutely appreciate the fact that a lovely friendly nurse comes over and takes away an abundance of stress from off my shoulders, as I don't have to worry about setting up the machine. May God bless your company, it keeps me alive. Thanks so much!

I have been of late disappointed in your scheduling. I gave the schedule 6 weeks ago for my godparents and twice on Sunday I was left with no care, informing me a mere 2 hours before the scheduled time. That is completely uncalled for. Subsequently, I have begun to look elsewhere.

Flexibility of staff and holiday and sick time coverage. Also, every nurse we have had has been exceptional. Perla and Lani have been amazing and wonderful caring nurses to our Mother Dorothy.

Not reaching out to patient in a timely matter.
Not letting patient know in good time when there is a change in personnel and time of visit. Too lax with your communications.

I get the sense that the office is lacking tight organizational and communication skills between office and client.with regards to appointments.

Our regular caregiver for our mother is very reliable, skilled and compassionate. Communication with NND is excellent.

Caring service and prompt attention concerns.

The booking agent was not listening, they send someone who was afraid of dogs twice when we told them we had dogs.

Friendly and very helpful! We are really thankful for your service.

First of all , the prompt resonse to my first enquiries and the careful consideration of Laurel Purghart ..
and then Lani arrived and she is a delight -
Very gentle ,with a lovely sense of humour , helpful and flexible and understanding of our needs - a pleasure to have her here !
With gratitude , First name removed E

We have had very poor communication,
Service and lack of service.
Some Shifts aren't filled and a care giver Doesn't show up per schedule that is in place.
Some Care givers don't understand
Their duties.

Scheduling and communication around scheduling was a difficult but overall I do like your service

The care givers specifically Ira Patricia and Shiela are excellent and have fitted right into our family. I have full confidence in them when I leave for errands and go to sleep at night that they will take care for my wife.

very friendly right on scedule.

Most of the care takers are very experienced and helpful.

The approach and empathy of the care aides.