based on 273 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I know when I take my dog to Dogtopia, that he will get to play with all his friends, canine and humans! When he walks through the door, he insists on greeting all the people. He doesn’t even look back. I’m confident that he will be taken care of, no matter what! When he comes home, he’s happy and ready for a good nap!
Clean and friendly. Dogs love it!
Everyone is so friendly and kind. Maple was so excited to go in and see her friends!
I love the pics and report cards and anything that is sent home to let me know my dog is having a great time while I’m at work.
I would say 50% of the time I check in on my dog, he's in a crate. I've requested behavioral feedback from staff with no comments. I think the staff is overall great, but I don't know the scenarios leading to my dog being crated so often.
The last couple of months there seems to have been a lot of staff changes, which concerns me. I understand that people leave to different jobs, but when it looks like there was a huge turnover around the same time, that is concerning to me. My question is why such the big staff change? There is a new manager now and it seems like my dog does not like him. My dog is particular with people he doesn't know, but this manager has been with this location for a least a month or more, so there shouldn't be any issues. Would like to know what happened to the original manager and why such a huge turnover?
The staff and their love for our dog.
Everyone was very friendly and especially accommodating on short notice when my in-home dog-sitter had a family emergency and had to cancel the day before my trip to Charleston. They took good care of Noodle and even tolerated her "new" habit of escaping from crates!! I would love to see how she is doing this!!
Will use this facility the next time I am traveling to Charleston!!
Great communication!
I love how taking care of my dog
They are very professional and personable. They know my puppies very well and spoil them. They love going to Dogtopia.
Our dog was nipped on the ear by another dog (a weekly visitor), she was attended to and then put back in with the same dog the following day (after her ear healed over).
We requested video of the incident but were denied due to “privacy concerns”, took over a week to get an incident report, they insisted she was not attacked, she did not have good canine communication (face near another dogs face or something along those lines) she was corrected by the other dog. Without video to show what happened we cannot help her in the future.
Asked if the other dog was banned or required further evaluation, they were not, I do not feel comfortable with leaving our dog there again for the same dog to possibly do the same again. If this dog is a regular visitor, you would think the dog would be more seasoned in their handling of dogs from all walks of life/ levels of exposure to other dogs.
Seems like preference is for the regular clientele. In the future we’ll most likely board our dog at a regular kennel where this is less of a risk.
The staff is incredibly attentive, patient, and caring with the dogs. Communication is excellent, especially the thoughtful follow-ups throughout the day to make sure each dog’s specific needs are being met. Really appreciate the level of care and attention they provide!
The staff is awesome! Everyone is always so friendly and you can tell they really care about the dogs. It’s just a great environment and I always feel comfortable knowing the dogs are being well taken care of.
I like the interaction, the staff is great. The grooming department is great. The areas are always clean. I love that I can see my dog throughout the day with the webcam.
My dog loves coming to Dogtopia for daycare! He plays and enjoys time with the coaches.
Staff is so friendly and helpful.
The staff and everyone are amazing. My dog Hunter loves going there and they are soooo good to him. Highly recommend.
The team at Dogtopia is very warm, welcoming and accommodating. They take care of our pup without it feeling like she’s “just another dog” through the revolving door. The team takes special attention to our baby’s needs and particularities and it’s good to know she’s in good hands while she’s away.
You didn’t keep Michael and Ashley my dogs loved them and they knew them so well now the staff has no idea who my dogs are
EVERYTHING! The day care and grooming options are perfect.
Everything!! It’s become like a second home for Bailey. Everybody there treats Bailey like she’s their own dog and I feel like they’ve become a second family for her. The entire staff is knowledgeable, loving, and caring. Best choice I ever made. Thank you to all of you! Debbie and Bailey.
The people take such good care of my rocko taco and treat him as if he were their own. Ari is an amazing manager and is always in a great mood and her smile just lights up the room. So grateful for Kiki as well and a few others whose names escape me right now. But thank you!
For the puppy phase-atom I feel you guys have helped me so so much. I was really struggling with entertaining my puppy and also crate training him,
He’s done so much better in the short time he’s been going to dogtopia for already. Thank you!
Zander has a good time
The people who work at the North Brookhaven Dogtopia are fabulous. My dog loves them all, particularly Gabrielle the manager. Early opening of the center is great, especially for healthcare and shift workers who start early. My dog has been going there once a week for about 3 years and absolutely loves it. My only concern is that is is somewhat pricy even with a weekly subscription. There are also extra charges for treats and activities which raises the cost even higher.
The people working at Dogtopia are genuine and caring. They love taking care of my Zeus and it shows. The facility is clean and has an outside play area. Finally, there are special days with fun activities for the dogs.
Everything except that you r closed for pick up on Sundays.
Starting off a survey with an open comment question is a bold move. I almost closed it because that is annoying.
We get our pup groomer regularly with Rachel and we are always happy with it! She does a wonderful job and is so nice to him.