based on 576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is amazing! They truly care about all the pups there. They treat the pups like family! This place isn’t a business but they will become part of your family! Maya Julieta loves this place and I can say I do too. If I’m having a bad day and I walk in they ALWAYS greet you with a smile… which makes my day.
We love everyone at Dogtopia! They always go the extra mile for my sweet Finn!
The staff is amazing & treat our baby like he’s their own family. We love that he gets to make doggy friends, participate in gift exchanges. The daily/weekly text photos just to let me know he is happy and having fun really eases the worries of how he’s doing, because I sometimes don’t have time to check in with the apps webcam. Doggy daycare has now become one of his favorite phrases!
My dog Oly came for his first visit last Thursday 11/20 (he used to go to the Midvale location). I picked him up around 3:30pm, which is obviously a busy time for people to pick up as there was at least 2-3 other people waiting for their dogs. While I was waiting for him, the staff member behind the desk (there were 2 people - not sure if one was training) asked if I said yes to the pictures today (one for him and and one for his "brother" Dakota Brown), I told them that no one told me about pictures at drop-off in the morning so I don't think so. She then started to look at a list but then there was a lot happening so she never confirmed with me (again, it appeared to be a very busy time when I got there and it looked like she was trying to help the person behind the computer.) Oly came out and the person who handed him to me gave me both Oly and Dakota's pictures that were taken that day that were on the counter. I was a little confused as the other staff member never confirmed with me, but I figured that they must be complimentary as this staff member just handed them to me without any questions. The next day I receive a charge on my card for $6 so I called you guys to see what this charge was. The person I spoke to on the phone said it was for the pictures. $6 is not that big of a deal, but it is frustrating when I never approved or asked for these pictures to be taken, I get handed them without any context or without staff double checking that I actually paid for them or wanted them and then my credit card gets charged the next day. I understand it was a busy time when I picked up the dogs, but it seems like there needs to be a better system in place to be more organized to try to mitigate these miscommunications when things are busy.
When the cameras work it’s nice to see my dog because I miss him, it’s nice to pick him up when he’s been bathed but most of all that he’s in good care & loved while he’s there. Staff is ALWAYS nice & pleasant.
Everyone is really nice
We and our baby girl love Wesr Frisco. They are very attentive and loving. What we love most is being able to see her all day long. Great boarding. Used three times. Minnie knows everyone and comfortable. Still hard to leave her. ❤️❤️❤️
Great staff and availability
Dogs love going today care and playing with other dogs
The staff is friendly, and seem to love seeing Tofu! It makes me feel comfortable knowing my dog is loved and safe while I’m away!
Friendly staff, happy dogs, and tired dogs when they come home!
We have been coming to Dogtopia for a few years now. The staff are always so nice and accommodating. Louie loves coming for play!
Friendly staff and canine coaches! They love my pup and take top notch care of him!
I really appreciate that when I drop my dog off in the morning I don’t have to wait for someone to come get her . There is always someone present at the front desk . Mornings are busy and rushed, this helps my morning go smoother !
My dogs loves being greeted by everyone with friendliness. She comes home tired and happy.
The people are great and it makes me feel good knowing they all really care for my dog
Love the people who work there! They really care about pets!
Great personnel who handle rhe dogs eith affection. Creativity in activities.
Everyone is always so friendly! Ember loves dogtopia and everyone there. Amazing services and she love the activities! I trust them with her 1000%
The people are incredibly wonderful! They are kind, caring and good listeners. they are knowledgeable and they love their clients-two legged and four legged. I am so happy to have found this daycare for my puppy. I feel assured that he is in the best hands. This establishment deserves a score of 100.
You love the dogs so much! Very friendly!!!
Nice to know that Ms. Charlie is in good hands w/staff at Northville location.
Everything! Super friendly and caring for the dogs! My boy loves it there!
They are caring and stay in touch with you which helps me feel secure that my dog is doing well when I am away on vacation .
Super friendly staff that truly loves my pup! They are very accommodating and Chief loves his days there! We couldn’t be happier with our Dogtopia family at Halcyon!
We just started but Marley seems eager to go in and play and pleasantly tired when he comes home.
Staff very friendly and clearly love our dogs. My timid Malshi loves going to daycare
The staff is very friendly and takes great care of our dog! The snacks and activities they offer are so fun and creative.
Caring, know my dogs.
Convenient hours.
Flexible, willing to work with my schedule.
Enthusiastic staff.
Friendly, great communication
your employees Paige and Kendall are incredible.
They are fantastic with my handful of a dog