Dogtopia
6245 N. 24th Parkway, Suite 210
Phoenix
AZ 85016
United States

Average rating: 9.5 out of 10 based on 2773 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 16, 2024 — Rated 10 out of 10 by D.M. Dogtopia of Gainesville
What do you like about our services?

That your site is now updating monthly events for all pets; lobby is cleaned on a regular basis & the staff are very interactive.

Report a concern   March 16, 2024 — Rated 9 out of 10 by D.F. Dogtopia of Orlando - Sanford
What do you like about our services?

Employees are very friendly and helpful

Report a concern   March 16, 2024 — Rated 10 out of 10 by L.N. Dogtopia of North Overland Park
What do you like about our services?

I am very satisfied with how they give care to my dog. Thank you!

Report a concern   March 16, 2024 — Rated 9 out of 10 by Kaila Spalding Dogtopia of Fort Mill
What do you like about our services?

Very efficient and friendly, knowledgeable and care about the animals

Report a concern   March 16, 2024 — Rated 10 out of 10 by Kim Scheffler Dogtopia of Pewaukee
What do you like about our services?

The staff is tremendous! Everyone seems to love their job. They are always happy, friendly and are good to my dog

Report a concern   March 16, 2024 — Rated 1 out of 10 by G.S. Dogtopia of Utica
How did we disappoint you and what can we do to make things right?

I have several issues that by themselves most of them are not huge. But a combination of things is beginning to concern me.
1, My dogs collar was lost. Bot Dogtopia did reimburse us for the replacement.
2, My dogs harness was installed improperly causing two cuts to his chest.
3, When we started using Dogtopia, we were told how well our dogs did and what a pleasure they were. Then once I was there to pick up my two dogs, they were in different rooms. When I asked why, I was told that they have a history of ganging up on other dogs. That was the first time I had heard anything about it.
4, We boarded our two dogs last weekend. Thursday-Sunday. When I picked them up they came home and were very lethargic. They are highly treat motivated. But I couldn't even get them interested in treats. It took several hours before they started acting like themselves. Even when they are worn out from play at the dog park, they will still come running for treats. This make me think they were sedated without my permission.

Report a concern   March 16, 2024 — Rated 10 out of 10 by Marilyn Crowley Dogtopia of Round Rock
What do you like about our services?

Friendly and convenient

Report a concern   March 16, 2024 — Rated 10 out of 10 by M.R.R. Dogtopia of San Antonio - Alamo Ranch
What do you like about our services?

Dogtopia's staff is friendly and efficient. They continue to provide excellent care for our dog. He came home healthy and happy!

Report a concern   March 16, 2024 — Rated 10 out of 10 by Z.R. Dogtopia of Solon - OH
What do you like about our services?

Friendly staff. Dog loves it. More play time than competition.

Report a concern   March 16, 2024 — Rated 10 out of 10 by Audrey Scafidi Dogtopia of La Grange
What do you like about our services?

Friendly and caring staff with customers & the fur babies 👏😊

Report a concern   March 16, 2024 — Rated 10 out of 10 by K.T. Dogtopia of Olathe
What do you like about our services?

Great care. Friendly and loving staff
Safe for pets.

Report a concern   March 16, 2024 — Rated 10 out of 10 by F.K. Dogtopia of North Worcester
What do you like about our services?

Professional. I love being able to see my dog!

Report a concern   March 16, 2024 — Rated 10 out of 10 by M.B. Dogtopia of Fort Myers
What do you like about our services?

Friendly staff, clean facility and genuine interest in making the dogs feel safe and loved in the absence of their owners.

Report a concern   March 16, 2024 — Rated 10 out of 10 by P.M. Dogtopia of Westmount
What do you like about our services?

The staff are all fabulous and very good care of each and every pooch

Report a concern   March 16, 2024 — Rated 10 out of 10 by Helen July Dogtopia of Round Rock
What do you like about our services?

I really like how patient they were with my Toast

Report a concern   March 16, 2024 — Rated 8 out of 10 by S.B. Dogtopia of San Antonio - Stone Oak
What could we do to improve?

Better camera angles in the toy room. I find that my dog is out of view most of the times I’ve checked the webcams. More detailed information about how the day went.

Report a concern   March 16, 2024 — Rated 10 out of 10 by Y.H. Dogtopia of Crestview
What do you like about our services?

Grooming services are great! Staff are very communicative and kind. Doggie day care is new for my pups, but the staff have kept me updated as the day goes on.

Report a concern   March 16, 2024 — Rated 10 out of 10 by Jessica Cigich Dogtopia of Purcellville
What do you like about our services?

Everyone at Dogtopia is fantastic! They are always excited to see my dog, and she is always excited to see them! All of the employees are knowledgeable, kind and patient. They really know your dog! I am so happy to have a place for my dog to play!

Report a concern   March 16, 2024 — Rated 10 out of 10 by D.R. Dogtopia of South Chandler
What do you like about our services?

Personal attention, loving care persons

Report a concern   March 16, 2024 — Rated 10 out of 10 by C.P. Dogtopia of Norwell
What do you like about our services?

The friendly staff, the atmosphere and the activities for the dogs. I also like the camera feature.

Report a concern   March 16, 2024 — Rated 10 out of 10 by L.Y. Dogtopia of Brampton
What do you like about our services?

The staff

Response from Dogtopia of Brampton:

Hi Lisa,

I just wanted to reach out and thank you for participating in our online survey! We are so glad to hear that you and Suki enjoy your experience with us! I have shared your feedback with the rest of the team. We are always happy to hear from our pet parents! 

Ps. We just released our May events calendar and we are so exited for the upcoming parties! We would love to have you and your pup come in for treats, photos, and so much more! Make sure to secure your spot ahead of time for all daycare needs as out spots fill up super fast! Give us a call at 289-948-1205 or reply to this email for help with booking. 

Thank you again, and we hope you have a wonderful day!

Best,

Chanel

Report a concern   March 16, 2024 — Rated 9 out of 10 by H.F. Dogtopia of Birmingham
What do you like about our services?

Very clean. friendly staff

Report a concern   March 16, 2024 — Rated 10 out of 10 by J.R. Dogtopia of Omaha
What do you like about our services?

Coco loves visiting Dogtopia for boarding. That’s makes me comfortable when I leave her there. I appreciate the care and attention she gets by the staff.

Report a concern   March 16, 2024 — Rated 10 out of 10 by M.K. Dogtopia of Berkeley Heights
What do you like about our services?

Very easy to drop off and pick up . Well organized and friendly staff.

Report a concern   March 16, 2024 — Rated 10 out of 10 by B.F. Dogtopia of San Jose
What do you like about our services?

Safety is prioritized

Report a concern   March 16, 2024 — Rated 10 out of 10 by B.B. Dogtopia of Fredericksburg
What do you like about our services?

All if it!!

Report a concern   March 16, 2024 — Rated 10 out of 10 by M.R. Dogtopia of Sandy Springs
What do you like about our services?

They love our dogs

Report a concern   March 16, 2024 — Rated 5 out of 10 by J.M. Dogtopia of Brick
How did we disappoint you and what can we do to make things right?

My pup has genetic anxiety. She even takes medication. I explained this to staff. They told me they would make it easier for her to adjust and keep a close eye on her. My dog panted heavily the whole time, 8:30 to 2:30 ( I observed this through web cam) she also kept going to the door and tried to get the person in the room's attention. When I picked her up she looked awful, was still panting heavily, was covered in her drool, was so thirsty. My point in writing this is these are all flags that she was in panic mode. She could have been taken out of the room for a break. I called when I got home and left a message to discuss her day more. The next day I was called and spoke on the phone about this, I was told they charge for individual attention. The same girl said maybe it would be best to allow her to attend some puppy sessions. She told me the time, day, and price and I was happy with this. My pup was very sick as a baby and missed many milestones. While she is a year old, she is small. I was told there were dogs in the class that were much bigger than her like a 7 month old husky and if she could become familiar with the pups and I was there it would make it much easier for her to transition. Later that day I was texted and told the manager said she couldn't do that and coming in earlier during the week would be her only option....and we know how that went because that is exactly what I did this past Thursday. Dogtopia is run like a structured business, it is clean, the prices are good, staff is nice...but only for dogs without diagnosed, medicated anxiety disorder. I think a puppy preschool (under a year) with owner is great but also add puppy kindergarten or first timers classes with owners being phased out in smll intervals should be something to be considered.

Report a concern   March 16, 2024 — Rated 10 out of 10 by K.K. Dogtopia of Fort Lauderdale - Northeast
What do you like about our services?

You are very into dogs and treating them well with their care and activites.

Report a concern   March 16, 2024 — Rated 9 out of 10 by J.B. Dogtopia of Chesterfield
What do you like about our services?

Friendly staff and the convenience of the app for scheduling appointments and uploading pet vitals


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