2773 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Employees are very friendly and helpful
I am very satisfied with how they give care to my dog. Thank you!
Very efficient and friendly, knowledgeable and care about the animals
The staff is tremendous! Everyone seems to love their job. They are always happy, friendly and are good to my dog
I have several issues that by themselves most of them are not huge. But a combination of things is beginning to concern me.
1, My dogs collar was lost. Bot Dogtopia did reimburse us for the replacement.
2, My dogs harness was installed improperly causing two cuts to his chest.
3, When we started using Dogtopia, we were told how well our dogs did and what a pleasure they were. Then once I was there to pick up my two dogs, they were in different rooms. When I asked why, I was told that they have a history of ganging up on other dogs. That was the first time I had heard anything about it.
4, We boarded our two dogs last weekend. Thursday-Sunday. When I picked them up they came home and were very lethargic. They are highly treat motivated. But I couldn't even get them interested in treats. It took several hours before they started acting like themselves. Even when they are worn out from play at the dog park, they will still come running for treats. This make me think they were sedated without my permission.
Friendly and convenient
Dogtopia's staff is friendly and efficient. They continue to provide excellent care for our dog. He came home healthy and happy!
Friendly staff. Dog loves it. More play time than competition.
Friendly and caring staff with customers & the fur babies 👏😊
Great care. Friendly and loving staff
Safe for pets.
Professional. I love being able to see my dog!
Friendly staff, clean facility and genuine interest in making the dogs feel safe and loved in the absence of their owners.
The staff are all fabulous and very good care of each and every pooch
I really like how patient they were with my Toast
Better camera angles in the toy room. I find that my dog is out of view most of the times I’ve checked the webcams. More detailed information about how the day went.
Grooming services are great! Staff are very communicative and kind. Doggie day care is new for my pups, but the staff have kept me updated as the day goes on.
Everyone at Dogtopia is fantastic! They are always excited to see my dog, and she is always excited to see them! All of the employees are knowledgeable, kind and patient. They really know your dog! I am so happy to have a place for my dog to play!
Personal attention, loving care persons
The friendly staff, the atmosphere and the activities for the dogs. I also like the camera feature.
The staff
Hi Lisa,
I just wanted to reach out and thank you for participating in our online survey! We are so glad to hear that you and Suki enjoy your experience with us! I have shared your feedback with the rest of the team. We are always happy to hear from our pet parents!
Ps. We just released our May events calendar and we are so exited for the upcoming parties! We would love to have you and your pup come in for treats, photos, and so much more! Make sure to secure your spot ahead of time for all daycare needs as out spots fill up super fast! Give us a call at 289-948-1205 or reply to this email for help with booking.
Thank you again, and we hope you have a wonderful day!
Best,
Chanel
Very clean. friendly staff
Coco loves visiting Dogtopia for boarding. That’s makes me comfortable when I leave her there. I appreciate the care and attention she gets by the staff.
Very easy to drop off and pick up . Well organized and friendly staff.
Safety is prioritized
All if it!!
They love our dogs
My pup has genetic anxiety. She even takes medication. I explained this to staff. They told me they would make it easier for her to adjust and keep a close eye on her. My dog panted heavily the whole time, 8:30 to 2:30 ( I observed this through web cam) she also kept going to the door and tried to get the person in the room's attention. When I picked her up she looked awful, was still panting heavily, was covered in her drool, was so thirsty. My point in writing this is these are all flags that she was in panic mode. She could have been taken out of the room for a break. I called when I got home and left a message to discuss her day more. The next day I was called and spoke on the phone about this, I was told they charge for individual attention. The same girl said maybe it would be best to allow her to attend some puppy sessions. She told me the time, day, and price and I was happy with this. My pup was very sick as a baby and missed many milestones. While she is a year old, she is small. I was told there were dogs in the class that were much bigger than her like a 7 month old husky and if she could become familiar with the pups and I was there it would make it much easier for her to transition. Later that day I was texted and told the manager said she couldn't do that and coming in earlier during the week would be her only option....and we know how that went because that is exactly what I did this past Thursday. Dogtopia is run like a structured business, it is clean, the prices are good, staff is nice...but only for dogs without diagnosed, medicated anxiety disorder. I think a puppy preschool (under a year) with owner is great but also add puppy kindergarten or first timers classes with owners being phased out in smll intervals should be something to be considered.
You are very into dogs and treating them well with their care and activites.
Friendly staff and the convenience of the app for scheduling appointments and uploading pet vitals
That your site is now updating monthly events for all pets; lobby is cleaned on a regular basis & the staff are very interactive.