based on 235 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am relieved that I am able to travel, knowing that my dog is well cared for, and that I can view her on the WebCams.
Everything! Love the people that work there. My pups seem happy. Very easy all the way around.
The staff at Dogtopia Yorktown is incredible. They are extremely welcoming and show true affection for the dogs. My girl Beau always comes home happy after seeing her Dogtopia friends.
Everything. My dog is very excited when I drive up to Dogtopia and can' wait to get inside. The staff is very caring and makes my dog feel at ease.
Very caring, knowledgeable, and understanding of various dog needs and personalities.
Super friendly staff!
Dogs always have a great time and come home smelling good!
You guys are amazing
I always feel that Bea is getting the best care and treatment when she is at her doggie camp ! I I love being able to hop on the cameras to see how she’s doing !
I got a text saying that my dog had an upset stomach and that I would be in the loop. Busy in a family event, I called back and was unable to speak to someone. I left a voicemail requesting that I get a call back. I never did, I had to call back myself. My dog was only there for 48 hrs. I asked if it was possible that someone gave her too many treats. They said they’ll check with staff and let me know. I was told she got only one treat. However, when I went to go pick her up Sunday morning only 1 treat bag was returned to me when I brought in 2.
When I inquired a treat bag was missing, I assumed they have treats like I had requested. Very limited. They associate went back to look. Could not find her treat bag. She eventually said I’m sorry it looks like we might have finished it. How do you finish a treat bag in 48 hrs?
She came home and continued to struggle with an upset stomach. Second, I called 20 mins before I got there for her pick up. I provided an ETA. I requested to please get her and her stuff ready. When I got there stuff was still going in and out to the back to gather her stuff. I was brought items 1 at a time. I had to say she has a crate bed and blanket. While I clearly listed these items on her check in slip.
The biggest no for me was the total disregard for the instructions I provided. The carelessness of when I called ahead of time with our pick up ETA. My dog was only there for 48 hrs and apparently staff was sorry that they probably did overfeed her treats. I can’t imagine if my dog was there longer. In no world do you feed a dog a whole bag of treats in 2 days. It was not a food topper. It was a treat. Also if I call and leave a voicemail requesting a call back I shouldn’t have to be the one to try you again after 1 hour.
We don’t mind paying for services but we do expect staff to be able to follow some basic instructions. Our pup isn’t a difficult pup. At the end of the day, instructions or not. A whole bag of treats gone in 48 hrs and I’m getting told my dog has an upset stomach, after she’s been in your care. When I asked for her blanket since it wasn’t brought out. I was asked, what does her blanket look like? It was like staff wasn’t aware what items were hers. So then who knew what her belongings were? Or how were they kept. I have left my dog at other boarding facilities for 2-3 weeks at a time and never has she come home not feeling well. Or with me having to verbally list off what other items she should have. It felt like despite me calling no one was getting her stuff together till I got there. Because the hand off should have been quick and easy.
Great staff that cares for our dogs. :) My pup loves it at his favorite place. :)
Enrollment cancelled because of incident . .
Do a better bath, it was poor quality, thank you overall they always friendly and kind to my pets
The daycare has been very helpful and good for my dog making new friends
Very personable staff. Great dog care. -Ben Levron
Everyone here is so nice! My dog has such a great time here and she is so happy after spending time here! I couldn’t ask for a better daycare!
Every Time since the first meet and greet the staff has been exemplary.
The staff!
the staff
I am so happy that Lucy is so loved by the staff. The staff at Dogtopia works so hard to ensure that she is well taken care of. Lucy can’t wait to come to Dogtopia. She is so happy in her group.. I cannot express how much I appreciate the staff. Lucy loves each of them. Lucy gets a lot of exercise. She falls asleep the moment she is in the Jeep and sleeps all the way home. Thank you all to being a wonderful and caring team.
Thank you Donna
I was so Thankful for all the help. My dogs came home Happy loved on me a few and ready to play. Thank You All do much
Great staff!
The staff is incredible! Everyone knows my dog and his personality which shows me that they really pay attention to each dog.
Always flexible and kind.
Very organized. Easy to use their website to make day care dates and times. Very nice staff. Always has a person in the dogs' room to clean when there are pee or poops, but more importantly, to make sure there is no rough play.
Cameras, staff, they know his personality
Great staff, loving and caring and professional. My dog loves DDC!
Everyone goes out of their way to help and are very friendly. The staff is phenomenal.
Great staff and facility
Love the staff and activities they come up with! My pup is always happy and worn out when he gets home, his dreams are full of running around and playing.
Everything!
My dog likes it there