Customer Testimonials

Assembly is very easy, and all necessary tools are included. The bike is very sturdy, runs smoothly, and doesn't require much adjustment.

The website is easy to navigate, well organized. Merchandise descriptions are informative, making decisions easy.

Free shipping!

Great bikes, great products, and accessories, and incredible customer service and support!

Good price and fast shipping

option to ship to home or to local bike shop.
Access to all trek accessories.

Good, called because I had a wrong part and they exchanged it and helped me source the correct parts

I enjoyed how easily it was to place an order. One thing that I was sad about was how the initial bike I wanted to purchase became unavailable by the time I clicked order... Sad it was out of stock in such a short amount of time. But ended up buying a cheaper model and am happy with my purchase.

Quality materials.

The tire pump parts were available and were shipped promptly.

Kowa spoke tool was everything as advertised. The loves it.

Really good

I believe I bought my first bike in 2023, and brought it back once for a brake check.
The mechanic was able to eliminate the squeak and I ride this bike all the time.

I am looking for an E bike to add to the stable.

This is a great place to go if you need specific parts for your TREK bike.

Easy to find the item I needed, fast shipping. Appreciate Trek having carbon touch up paint.

Trek has it together and offer lifetime replacement for there bikes.

I had a fantastic experience searching for and locating a great deal on a lightly used or demo bike. It shipped quickly right to my front door and had very easy to understand instructions on how to get pedaling in no time. This is my first Trek bike and so far I am very impressed with the build quality. Thank you for making it so easy!

Knowledgeable
Friendly
Fair pricing

Easy ordering and quick shipping

It was very quick and fast delivery

I was able to get touch up paint for one of two colors on my Madone SLR9, it matches great, I was sad that I can't get the Rage red though.
Overall experience was good.

Fast shipping and good communication about order status

Epicenter cycle Santa Cruz is awesome.
Ordering online from Trek was easy.
The bikes are simply the best.
Top quality, good looking.

great bike and great customer service i have two bikes mountain bike and road bike

I have two bikes, an Fx 2+ and an Fx7. Love them both. These two bikes have increased my joy in biking.

It's nice to have all the up to date info .

Just bought my second trek bike, only ten months after the first one. I just love the ease of these bikes. The quality is there in every gear and touch of the brakes. Doesn't hurt that the colors are fantastic.

Love trek and its products

Email support was super helpful

Great support for making a product selection. Flexible options for direct purchase versus purchase through local bike store. Right level of communication re order and delivery status.