Customer Testimonials

Quality and reliability.

Customer service

Great products, reasonably priced, great customer service and good dealers.

The brand has always appealed to me. This purchase is my third. The website is informative snd easy to get around. The shipping was quick and the staff at ABC Bicycles on 4th street in St. Petersburg, FL were responsive, helpful and pleasant. I love my new Trek Verve + 4

Relatively easy to use.

Best fitting, performing equipment - bikes and apparel.

Bought it 3 years ago and have had no problems

I love the bike! I love the way I was able to pick it up from the store, who added several accessories to it for me. Riding it has been smooth. I am not hunched over which I didn’t want to be with just commuting. It is prefect for commuting in the Menlo Park Ca area.

My experience was fine. It would be nice to purchase these at Wholesale as I have a small bike store.

I liked that the item I purchased was so readily available! I had purchased a new light from my LBS (West Michigan Bike and Fitness) prior to a trip I took on the Great Allegheny Passage last month. Unfortunately, the that lamp was stolen during the trip. So I needed to find a new one to replace it.
If I have any qualms about the experience with TREK, it was that the online price undercut the price for the same lamp at my LBS. As they are a TREK store, how is it that you compete with your own retailers? I like having a local shop where I can speak face to face with the experts and have my questions answered up front, or do some problem solving with them. I visit them first for most cycling related purchases.
I have owned two TREK bicycles in the past 40+ years of cycling, both purchased there. This LBS also now sells the Terra Trike Recumbent Tricycle line, and between my husband and I, we have bought 5 trikes over the last 13 years there. I have always bought Bontrager cycling shoes and helmets,, SPD pedals and maintenance supplies from my LBS. You can imagine there are plenty of questions for attaching bicycle components and accessories to recumbent frames. I would think that rather than competing with them, prices online and in the LBS should be nearly similar. I think you're shooting them in the foot!

Marci, Justin and David are great. Helpful, knowledgeable, friendly and eager to assist in selecting my and my wife's bikes and in advising regarding riding and maintenance.

Quick and easy online purchase. Fast shipping. Awesome frame and am looking forward to the build!

The process was quick and easy online, and the pick up process was trouble free. Everything worked as it should. My bike was tracked to the store, they called two days later to let me know it was ready, and picking it up was fast and easy.

Good display of Bikes and feathers

The Purchase is Easy and staff in The Store is Nice.

Makes biking more fun

Trekbikes.com is a well-organized and user-friendly online commerce experience.

Easy to navigate site. Great products!

Awesome staff!

Great experience.

I’ve never been disappointed.

Easy

Quick shipping, assembly and support in the store was top notch. They explained everything and made sure I didn't have any questions.

Easy to use. Pretty good prices with sales.

Transaction smoothie, assembly simple, overall good experience purchasing used bikes. One suggestion, include work performed to refurbish bike. Would like something to show work performed by Trek to ready bike for sale, along with upgrades made by previous owner.
Very pleased with process of used bikes purchase.

friendly helpful people

Purchased an Electra faux leather seat. Great price, great comfort, and I'm happy with the purchase!!!

All product information was easy to find and compare.

Dealer was helpful in assembling and explaining the Trek Vers 4A+ I ordered on the Trek website.

I am disappointed in the display which only shows MPH and assist level - would have expected to be able to track miles and time traveled.

Good prices and fast shipping.