Customer Testimonials

Worked great!
Quick delivery!

I appreciate the ease of online sales by Trek. Purchase, communications, and pickup at my local shop was seamless. Thanks, TREK

Great all around bike
Not great at any one thing
But good at everything

Great way to find the bike that I wanted and have it delivered to my LBS.

The staff there are absolutely phenomenal. Best bike shop in the area hands down.

Alastair is the man, he really knows his stuff and got my bike back to tip top shape for the riding season!

Pure Joy, I have a Checkpoint great for the road and gravel terrain ;)

Well designed website and excellent customer service. I had to return something and it was very easy to do.

Aden Hayes helped get me a replacement helmet quickly when the one I ordered arrived with a defect. He was very friendly and helpful.

Explained the bike functionality completely. Took me outside and watched me when doing my initial ride assisting in answering questions.

The website is easy to navigate, the customer service is very helpful, and the products are well built. I am a huge fan of Trek.

I found the tires I needed at a reasonable price, and the tires were shipped quickly.

The bike arrived quickly and neatly packaged, though the instructions could have been a little better. I'm new to mountain bikes and figuring out which page to jump too for each part was not ideal. The dance at the end was a fun touch.

I just love them

Very easy to use. I like that I can look up detailed maintenance info as well as purchase and return/exchange items through the same website with ease. 30 day try out period is a great policy too. Keep up the good work Trek.

Quality, staff support.

Easy to use. Free shipping of purchased items to local bike shop

Overall experience was great! No issues.

Purchased a pair of Mountain Bike shoes on clearance at a great price.

Easy and no shipping cost.

Trek has fantastic customer service and stand behind their products 100%. Trek Bikes will always be one of my choices for any new equipment.

Excellent build quality on my bike, cutting edge design and tech, excellent service from the Albuquerque Trek shop - these make me a dedicated Trek rider.

I owned 5 new Trek road bikes ….starting in around 1980 with a ‘560’ ? Dark Grey Reynolds Steel frame ….then a 1Phone number removed and 2500 aluminum bikes ….then a 2005 Madone Carbon OCLV ….and a 2025 Domaine + !!! Loved each one of them !

I have always loved Trek bikes! And this purchase is no exception. I was able to locate a gently preowned bike on the website and ordered it. It arrived in just a few days packaged like none other! (In a good way!) I can't imagine there being a better packaging job! The bike had been serviced and was ready to go. The assembly instructions were clear and simple, and all the pieces were neat and tidy! Thanks Red Barn Refresh!

Easy and timely delivery. Packaged beautifully and easy to put together.

Simple, fast, and superbly packed!

Fast efficient

The shipping was fast.

Part ordered was correct and arrived as expected

Always fast delivery to my local Trek dealer!