Customer Testimonials

Bought a bike from the red barn refresh. The price was fair, It was delivered quickly, and in great shape.

Very easy to purchase and shipped directly to home.

The website is easy to navigate. I appreciate the chat box, as I had an issue with my order and the person on the chat helped me out. They were all about making my experience on Trek.com better.

It was delivered quickly

Simple experience. No hassle sales process.

Easy to navigate and most parts are in stock

Ease of ordering

Quality, service, and selection and availability of accessories

Lots of information on the bikes.

Fast shipping

Excellent experience!

The online experience was smooth and easy. My bike was assembled and delivered with care by a courteous associate.thank you Trek. -Dane-

There bikes have a good stopping ability, and are heart healthy a sure ride for any commuter.

Easy…I like to get delivery at my local bike shop. When I got on my bike to ride over to pick up the items, I put in a Trek jacket …it is over 20 years old… black with white reflective strips on the back…blocks wind but breathes. Trek quality - I trust it!

Quick, easy transcription. Bike looked better than expected.

Excellent web interface and incredible bicycles

Purchase process went well. My only complaint is that this LED light purchase was the third of the same light that your local dealer said was not waterproof and that Florida's humidity causes premature failure.

I like the layout along with the product descriptions.

Got a dope sale, pickup experience was great.

The place is great, and friendly, and not fake. I have complete confidence in the people who work in this store. They are not showy, are extremely professional, and very helpful. I never was a fanboy of Trek as a brand, but the Electra e-bike I purchased is, in many ways, a mirror of the way this store operates. Nothing overly glamorous (although that, too, may be available there, it's just not blatantly obvious to be that), but it gets the job done efficiently. Obviously there are many months before me to get to know my new e-bike, so things might swerve in another direction, but I really like how things are going so far.

Bike was packaged great! Showed up in excellent condition.

The trek bike is a great bike.

Very nice and helpful staff.

I thought I had placed an order for a Christmas gift, but there was one more step after the Apple Pay page and I didn’t know it. I made a call got the help I needed and the gift arrived at the recipient house before Christmas. Thank you, Wally in California.
Connie T

Easy and wonderful. Great experience

I was glad to be able to have it delivered to our local store

Ordering an online with seamless. Staff at the shop was very friendly and helpful.

It was so convenient and easy to order and item and get it shipped to my local store to pick up. Shipping was super fast.

Customer service

Order process went smoothly. I was easily able choose my size based on previous experience and the size guide and geometry charts. Shipping directly to my home was timely and without issue. Received package with no damage. Bike assembled easily by myself. *I perform all my own maintenance and am a competent mechanic, so that does factor in, but still the assembly process should be rather easy for most.* Extremely happy with my Farley 5! Such a joy to ride! This is my 7th new Trek purchase and I have enjoyed them all immensely.