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Customer Testimonials
Great bike, fair price, great service
The ability to leverage the brick and mortar network and it's supply chain to reduce cost on shipping of spare partes
Ease.
the only things are I not fond of is 1 the seat could somehow more comfortable for longer rides. and the 2nd is the kick stand is to long which makes the bike stand to tall and it makes it unsteady. almost fell over when I was adding accessories I bought
Easy to order from plus free shipping for shop pickup
Easy to use
Easy to use, ship to dtotr
The best bike unboxing and assembly experience I have ever had, the smoothest braking and shifting I've ever experienced out of the box, went to the local trek store and got exactly what the accessories that matched my bike in less than 5 minutes.
I was able to find an obscure proprietary part I needed.
Easily connected with a rep who was courteous, helpful, and quick to address our shipping issue. Had to call back a couple days later and got the same person! Amazing.
It was easy to buy and was shipped quickly. I didn't put it together but my friend didn't have any trouble.
Easy ordering, smooth delivery, simple instructions for bike assembly, and a great bike!
great trips and bikes
excellent!
Excellent experience
Very professional, great communication. Fair pricing.
The team a my local bike shop
One place to find it all including old discontinued info that helps when shopping for a new bike. The goods are quality items on the Trek site which makes shopping time more efficient and effective
That Trek bicycle owners can get high quality parts for their bicycles shipped to their home.
Bikes r bikes and then u own a TREK. Had to order new charger for bike. In stock, on time, and back on the bike. Ordering was easy.
Extremely friendly
Friendly service, knowledgeable and appreciative of my "old" (rim brake titanium, Campy stuff) bike.
fast, easy, straight forward
Amazing sale price. Free shipping to a convenient pickup location.
Efficient and quick to use
30 day satisfaction guarantee is a plus. Additionally, I have bought a number of new trek bikes on sale or from the Red Barn which makes the value proposition appealing given the flood of high end Chinese bikes that have been getting alot of positive reviews for quality and price.
Easy purchase, really good fitting/sizeing info. Made it easy to confidently buy without finding a nearby shop (there isn't one). The shipping went well. I loved how well it was packed, and also loved the dance steps on the box. Good assembly instructions. I love the bike.
Love my trek bikes. Servuce has been top notice.
I like people at the stores. Just pleasant to work with.
The Estero store and staff are remarkable. Attentive, EXTREMLY knowledgeable and genuinely care about your needs. The atmosphere is casual but professional. I have never met a service staff so willing to engage with a quick-fix if it could be handled quickly. I also appreciated the communication of status on parts and status on the completed repairs.
I'll sum it up this way. I bought one Domane from the Naples store and bought my last three from the Estero store. (read between the lines). The same is true for a "one and done service" at Naples.
Every time I go into this store regardless, I am amazed at the level of customer service.
JL