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Customer Testimonials
Shipping process was easy, the local build and pickup by a dealer was great. So far everything is working as expected.
Quick fast delivery and very easy to navigate
Helmet I bought is pricey but worth it.
Easy to use
Great performance!
Fast shipping. Very easy return.
Love trek bikes. As a teenager I owned a marlin, and I loved that bike. It took me anywhere I wanted to go, whether it was a coffee shop, school, or a desert trail. Now I have a Farley, and I love my bike, because, shine or snow, it’ll take me anywhere I want to go.
Very simple and fast.
The personal service given by the sales and technical staff.
Sales
Free delivery to local shop
Fair customer service
Quality
Great products and customer service
I have a Trek Gravel Bike. This is the first time I've used the on line store for anything. I like the sweatshirt I bought.
Simple, seamless, delivered to my local TREK shop who assembled the item and provided instruction on how to both operate and maintain the item.
Good selection, good prices, fast shipping
Excellent products. Fast shipping.
3rd Fuel EX Gen 6 that I have purchased. First one was a size Lage and was purchased within the first month of the Gen 6 release. It was awful! Waited nearly 2-years and realized I just kinda had to ride one again due to having ridden virtually every other manufacturer's trail bike offering. Well, these last 2 bikes were and are absolutely amazing! The first of the two was a Medium/Large which was just was too small. The second was a size large that is now setup with a short stem. That size large is truly incredible! It has really supple suspension vs the original 2023 model that was virtually dead feeling at any shock pressure even with a Fox Float X factory rear shock. I'm riding a 2025 9.9 XTR model and couldn't recommend another bike in this specific category that is more versatile.
The smoothest bike experience ever
very accomadatijg and knowledable owner
everything great: bikes, accessories, ordering online, shipping. excellent comunication.
My purchase is a Christmas present so the box will not be opened for another five weeks. Fingers crossed that the frameset is in fact NOS as advertised and will be pristine.
Once purchased, the Trek communication regarding the handling/packaging and shipping was outstanding!! Almost daily updates on the status on my purchase. Five week can’t come soon enough!
I like the seamless process from online and then the excellent customer service the shops always provide.
Trek and Electra are both bike brands that me and my family trust for quality and value. The free shipping, when delivered to a shop, option is very thoughtful and convenient as we have a few bicycle shops close to us. We have had many Trek and Electra bicycles, components, and accessories in our family and I know we will continue to support the brands and the brick and mortar shops that carry them.
When I had questions about my new bike Trek helped me diagnose and get it set up perfectly.
Ease of shopping and ordering.
The whole buying process was really easy. Having it delivered to a local shop I know was awesome too. I didn’t have to worry about being home to receive the bike. The online registration process was easy as well.
The bike I bought was a frame only. I combined that with the same exact bike, I bought it used and in great condition days before.
The bike is a 23 session 9.9 and I couldn’t be happier with it. This bike an absolute downhill weapon. I get into the attack position and let her eat. I can’t believe how quickly it picks up speed, rolls over everything.
I could ramble all day about the bike. Thank you trek!!
My overall experience was excellent. The ordered items arrived timely, and the process exceeded my expectations
Easy to navigate, product availability, and delivery options.
Manny was excellent in helping find just the bike I wanted. His customer service skills were great and always had a nice attitude.
I have been coming to the trek bike service shop for about four years. Every time i go to get my bike serviced the customer service as well as the tune up service is always outstanding. Zach helped me the other day and i really appreciate his patience and attention to detail. On top of just being a nice guy. And my bike is in tip top shape i could not be more pleased. Thank you for always taking the time and always doing outstanding work with great product knowledge and great service with a smile.
Skip with customer care was amazing. He listened to what I had so say and took very good care of me. Customer service like that doesn't happen very often.