Customer Testimonials

Trek team was extremely helpful putting me on the right bicycle for my needs.

It's super easy to order and pick up at our local bike store.

Product was as described on web page very good quality. Shop had difficulty finding my item when I arrived to pick it up. Probably would have been a better choice to pay the shipping and have it delivered to my house

I had complaints about the condition the bike arrived in but I feel that you guys made it right. Thank you to Skip.

The quality of the items produced by Trek and bond tracker are always the best.

prompt response. gave good effort to find difficult part.

Had an issue on the website and customer service was awesome in helping me get my order taken care of. Great products as well!! Love my trek bike!

Sold products, fair prices, awesome local bike shop

Free shipping to dealership.

Great return experience no questions asked.

Fast and free delivery

Fast shipping.

Great bicycle, easy to assemble. Thank you.

Appreciate the brand and the quality!

Everything

Very attentive and helpful staff. Highly recommended.

Good attention, the package arrived on time and safe

Quality, great customer service, choices, options. buy a bike from a reputable dealer that backs up their products, buy TREK bike.

Quick shipping, part was exactly as ordered and arrived in great shape.

Exceeded my customer service expectations! Trek and Electra for life!

My order was successfully completed.

$39 for good set of road bike shoes, is a great deal!!! :)

Me solucionaron muy rápido unos problemas que tuve en la compra y me salvaron la vida estoy feliz con el servicio

I like that I was able to purchase, in near new condition, a bicycle that I'd been interested in for a couple of years but that Trek no longer produces - a 2023 Trek District 4. I appreciate that my order was processed and shipped very quickly. The shipping carton arrived with a number of large holes punched in it (apparently from rough or careless handling during transport) but, that would appear to be the responsibility of the shipping company and not Trek. Fortunately, the bike did not show shipping damage, but it did have a misaligned rear fender and rear rack and an overtensioned carbon drive belt. These errors did not prevent me from using the bike and since I had the time, tools and knowledge to correct the issues myself I did not have to visit a Trek dealer have adjustments made. It's a beautiful bike and I look forward to using it as much as possible for as long as possible.

Trek Pasadena stuff are very friendly and helpful Iam very happy to choose that bike shop for my bike services.

Ordered a chain online for delivery in our New Hartford, NY store. Order arrived quickly and I was contacted both by phone from the store and by email.

Easy order fast delivery

My order was held up for a few days, so they sent another one.

Easy to use website. All the essential information someone would want to know about your bikes is easy to get to. No weird mega ram consuming graphics. The yeti site practically requires a gaming computer to view.

Very easy to order the part I needed and was delivered to a bike shop in my neighborhood with free shipping awesome service