Customer Testimonials

Bike was delivered to house quickly and I like that all tools I needed were included.

The Whitewall Tires that I purchased for my Electra Beach Cruiser were not only super affordable, but the option to have them also delivered to a local bike shop near my house where they were able to change my current tires with the Whitewalls in the same day upon pickup was super convenient! Shipping was speedy && I will definitely be purchasing again in the future!!! Thanks!

I found the part i needed and picked it up at my LBS with no issues

Easy to find items and quick/easy way to pay for items

Checked on an order status and got my answer in less than a minute.

Customer service above and beyond

Good value and great support through local trek shop.

Chris Arterburm in customer service out of buena vista colo is an outstanding example of excellence in the field.
Chris spent days trying to help me source an extremely rare vintage part, when one didn't fit he would send another. He took it in stride when my frustration started to show. And then, he ultimately sent me a part that had been sitting in his PERSONAL TOOLBOX, and it was the one! The dude would be the King of India if he went there to train their phone rooms.
I cannot say enough good things about the man.
An exemplary human.

Great bike, great online technical support, and outstanding service in the bike store.

Easy

They had what I wanted. It was in stock and I got it right away. Thank you.

Ordering and picking up was easy, staff was super nice and even helped with a question i had unrelated to my order.

Very easy to use and bike was better than expected

fast and easy

My initial order went missing at FedEx. Madison from customer support quickly arranged for both a refund and a replacement.

Great products at a great value with superb customer service.

Great product and great service!

I ordered two new tires. They were shipped right away and I received them in just a few days. They were exactly what I ordered. I consider these tires the best made.

they helped me and sent me replacement part for free

I love the bikes. The people at Trek (Trek Albuquerque, Trek Customer Service) clearly love and are proud of Trek bikes. I particularly like the Verve 3, which I just bought.

Smooth. Good pricing, good delivery experience etc.

Shop nearby with good people, service quality.

Ship to my local shop is awesome. I live in a kind of rural area where things easily go missing. Site has everything I need. Shipping is prompt.

Thomas at customer service was able to solve my problem very quickly and efficiently. One item I ordered was sitting at the warehouse for over 10 days, they never shipped it. It was quite frustrating, but Thomas had the item at my door the next day after contacting customer service.

Sale prices

EXCELLENT return policy
Thank you.

Todo Excelente genial lo máximo🚴🙏

great bikes

It was very easy to place my order. The whole process went smoothly from ordering to receiving my package. Thanks!

This is the second time I have ordered parts from Trek directly. I have a schematic of my 2011 Superfly that has been rebuilt with modern components. The staff here always finds me what I need.