Customer Testimonials

Seat for the used Trek bike I bought used fit perfectly. It came fast and it’s just as described, perfect for what I needed. Thank you!

Our two Electra Townie bikes have been very robust and high quality. The riding experience is wonderful. Shopping for accessories online is very easy and fun.

very easy transaction.

I liked the selection and the home delivery. Also, I was able to return the shoes that were too big at my local Trek store.

Nice bike.

Always professional service @ my local Trek store in Lake Mary… but amazing sales online too.

Always an easy experience. Great support if you get a surprise!

I've worked for the brand in the past and still support as a customer!

Well made parts are easy to find and just work for my Trek Domane. I don’t have to worry about quality or not being able to return something that isn’t quite right for what I need.

Quick delivery. The product is amazing. Glad I got it on a steal of a deal.

The pedals for my bike are great. They shipped to the store for free and everything’s fine. Thanks.

Ease of ordering, quick shipping to the closest store to me for free and possibility of returning at store.

I was hesitant to complete this survey at 1st as I was having had trouble getting an order for shoes delivered. It had taken much longer than usual and spent a ridiculous amount moving around of time to different facilities in Texas and I have no idea why the shipment even went to Texas in the first place. It even went from one location near my home to another and back to the same location. So I contacted Trek and the rep., Tom, sent out another pair with next day delivery. I have made previous orders without a problem and delivery time has been good.
It is hard to find all the sizes and options for shoes at the Trek store or at least I expect it would be (I didn't shop there to find out since it isn't conveniently located. Maybe I should have). Anyway, I will order again if I need to get a proper size of a particular shoe though I will probably visit the Trek store 1st as I will need to return at least 1 pair. I do like the option of taking returns to the shop rather than having to mail them.

Free shipping

Great equipment and affordable prices.

The people and the service

Easy to shop, easy to buy good product with a fast shipment just as advertised.

Friendly competent service

I have ridden for many years, they fit me the best

Very friendly helpful and I can understand them

Easily shippedTo Store of Our preference. Was built promptly and worked very well.

At every touch point, I was made to feel valued.

Selection, quality, easy to order and navigate.

Great and easy to navigate website.

Great sales experience. Seamless coordination with Local shop.

Everything. It’s the best bike I’ve ever owned

Awesome bike. Couldn't be happier

Excellent online information
Great Customer service
Quick delivery
Simple assembly

Ordered my helmut,tracked it's progress getting to ne quickly,it perfect condition..What more could you ask for ??

Very knowledgeable staff, kind, get the bike totally ready.

Easy payment, smooth transaction