Customer Testimonials

Everything

The staff is very friendly and attentive

It was easy to order a replacement part, and the part has worked great.

Replacement item (front basket) was on sale. Arrived quickly!

I have two Trek bikes and I set them up for different activites. I like that I can go to the Trek site and get what I need without worrying if it will work or about the quality. I recieved my order in a timely manner and the tracking was frequent and reliable.

Customer service at Trek is always great. Very clear and knowledgable.

Awesome customer service and experience.

Good value and love the pickup to local bike store option

Fast cheap

Quick shipping. Store representative was a joy to speak to when picking up the bike from the shop. Great bike, thanks!

My Trek was a great process in getting my next bike!!!

I was recommended Trex by a friend. I needed bike shorts for an upcoming trip. Unfortunately, the shorts were larger than the size guide measurements, yet the inner padded liner fit perfectly. I looked up the order and saw that my sale price which was delivered quickly was reduced further. I contacted Trex about the situation. I would be willing to keep the shorts and just use the liner if they would be willing to give me the current sale price rather than bother with the expense of returning them. Trex went even further to fully refund and let me keep the shorts! Awesome.

I suggested to Trex as I see other now doing this, is to list the actual garment measurements along with the size guide. This may help with preventing returns. It seems with cloths being made all over the world, standards vary greatly.

I will certainly look towards Trex again for my bike needs.

I enjoy the customer service that I receive when I'm at the Trek store in Oakland CA. Ryan and his team are professional, knowledgable and clearly enjoy serving our community. Trek bicycles are fun to ride and perform very well. Trek bicycles allow me to enjoy the beautiful Bay Area.

Our dealer is outstanding!
Also Trek direct customer service is courteous and helpful.

Confort and durability

Easy to purchase and returns

I I found a jacket I needed at just the right price, the customer service rep helped me to get the right size and it came on time.

It was easy to get what I wanted off the website

Well built streamlined

Easy

This is my third Trek Marlin and the Generation 3 is amazing and durable It’s perfect for the trails and easy going for the streets.

Really easy to buy the bike, love to have the option of getting the bike delivered either a store or directly to my home.

My bottle cages order arrived much sooner than estimated - thanks!

Easy to shop, great offers and wonderful quality of the clothing.

Efficient, good product selection. Great sale prices.

Easy to order and find parts

Lots of options from used to new old stock plus the obvious abundance of options of new bikes to choose from

So far, I’m extremely happy with the Trek products I’ve purchased—top-notch quality and performance. I would highly recommend them to anyone. Hopefully, one day I’ll be able to get my dream bike, the Trek Madone SLR 9.

Product selection and quality, shipping speed for online orders, helpfulness of staff in brick and mortar stores.

I needed help to find a specific part and it was easy to reach a real person and get the order completed.