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Customer Testimonials
Simple ordering.......super simple pickup!
Fast order processing and delivery. Quality products.
Nice ride
Quality product with very high prices
It was very easy to order online a replacement part for my bike helmet, and they offered to ship it to the local Trek shop, which is very near where I live. That way, if I had a problem, I could get assistance resolving it right then at the shop. I also was able to ask a couple of other questions about maintenance of my bike.
Great staff in Georgetown Washington DC
Excellent experience! Shipped faster than expected. I was worried the bike would be damaged because there was a large tear in the box that had been retaped with clear tape. Seems like fedex damaged it in transit. However, the bike was very well packed and there was no damaged. The included tools and assembly guide were great!
Appreciate sales online & free shipping to local shop
Quick delivery on time. Great prices.
Good bikes.
It was easy to buy a bike and it was a quality used bike. The marketing materials are encouraging and fun as well. Overall, very positive experience.
Great service and great products.
A shipment was stolen and the customer service agent was very responsive and helpful in sending a replacement order.
The Springhouse team is always top-notch. Elite knowledge and attention to detail.
Quick, courteous service.
Great sale prices
Good product, great service.
Good website, fast shipping to stores
There depth of knowledge
They have a lot of great deals at Trek that match and beat online deals and stand behind their products. Wish I had brought my e-bike from them. Buy local. Support real brick and mortar stores.
Fast shipping and easy free returns.
Ease of finding products and executing a transaction.
The order process was seamless and the pickup at my local shop easy as well
easy ordering, great sale prices, quick delivery
price and speed
Quick delivery
Rapid delivery, good quality and price
Not only the world's best bicycle, but also the best people, beliefs, service and warranties!
Once I was able to get through to an agent they were very helpful and was able to resolve my issue.
However, I had a hard time getting through. It took several attempts and a lot of hold time. Suggest you implement agent call back to minimize customers on hold for long periods of time.
I found the part I thought I needed. I called a customer service rep to confirm it was the right part. He was able to quickly check my bike serial number and confirm the fit of the component. I was really happy that there was an option to have the part delivered to my local bike store so I could avoid shipping cost. Overall awesome experience with Treks website and customer service and Bicycle Ranch bike shop.