- Phone: 920-478-2191
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Customer Testimonials
Website was easy to use.
Friendly service. Knowledgeable techs.
Easy to order and product arrived quickly.
Ease of use
Easy to navigate and generally problem free
My husband and I had purchased 3 Trek bikes prior to this latest purchase. When my husband decided to add a gravel bike to our collection, his first (and only) test ride was on Trek Checkpoint. Trek bikes are well made with good components that last and they're competitively priced. We also have Trek and Bontrager branded accessories, some dating back over 25 years.
It was easy and the folks at the store were very kind and helpful.
Ease of ordering and flawless delivery. Relatively easy assembly. Good value.
It was easy and fast. Shipping to my local dealer was very fast. I was able to pick it up the day after I ordered.
It was super seamless although the helmet didn’t fit I was able to easily return the helmet to a local trek store near me
The delivery, packaging, customer service and of course the bike itself
Easy platform to use Fast service
I like the quality of the bike and the ability to selectively make component upgrades.
Great website and great service !
I like the variety of accessories, quality brand names and ease of ordering and the option of having products delivered to my door.
The service I got was great and even though there was an issue with the heart monitor strap it was taken care of right away
Ordering the tires went smoothly and got a goid price
Very friendly and super helpful staff!!
Great selection and product quality.
Delivered on time. Good price. Great products.
How about an E bike from the cranberry store and so thoroughly happy with the purchase and the treatment I received from everybody in the store especially Tim Heck
It wasn't so much the .com experience, but how your folks handled a poorly handled order from the .com site, that turned things around.
My simple order was mishandled from the start, ending up with a mixup in orders despite the notification I received saying it had arrived.
So, kudos to Skip for immediately recognizing there was an issue and expediting a new shipment to me. Eric also was helpful. But Skip did what he needed to do and communicated all along.
This simple order went from a 1 to a 10 thanks to Skip!
I have never had a bad experience at Trek. It is my most favorite bike store. My husband and I drove 2 hours just to go to Trek vs local bike shops. The people, atmosphere, bikes, and products are outstanding.
Friendly customer service.
easy and website had plenty of options.
Good follow through. Mechanics have the desired level of skill to work on my rather expensive Domaine. Was a bit disappointed that the shop didn't have a rich inventory of parts -- simple stuff like value stems -- would be nice to have some choices instead of having to compromise.
The quality of the products, and the staff.
I appreciate the website search capability and ease of checkout. I also like that my items can be shipped to my local bike shop (Go Oberlin Bike Shop! OBS has Friendly, helpful and professional owner and staff!) for no charge!
Good experience. Seamless and easy. I like the free shipping to the store.
It's a great website, good details and easy to navigate.