Customer Testimonials

The shop has knowledgeable people and they love cycling

Was able to easily find the item I was looking for & was delivered quickly.

Great customer service

The experience was great. Shipping was fast and the item arrived in great shape. I used a reward from the Trek Ride Club app, which was very appreciated. I feel like that App has made me a loyal Trek Fan. So far I have three trek bikes in my garage. It would be great if new challenges could be added to the app for calendar year 2026 as I'm excited to participate again this year.

We love the comfort of the seats and sitting more upright. Also, being seniors we like have less pressure on our knees with the pedal assist. It has allowed us to got further distances as we live in the foothills of the Big Horn Mountains therefore have lots of hills on our rides. This bike will help keep us active for many more years to come!

It was easy to find what I was looking for to buy.

Good pricing, quick shipping

Excellent website that is easy to navigate. Purchases have been easy and on time with shipping.

Trek store is bright, fun, full of dreams. Employees are super supportive and know their stuff. Love the parts, bikes, service, and conversations.

Simple ordering process, quick delivery, and got what a needed replacement part for my bike. I was also happy to see that the part itself was much better than the 2014 version.

It was easy to order the Trek Air Rush inflator online, and it arrived the. next day!

It’s so easy to find what I’m looking for on trekbikes.com! The choice of having the parts shipped to a dealer or your home address is awesome.

I was kept informed of the status of my order. When it arrived, I received a call right away. The item was as described and served its purpose.

I was so impressed with the whole unboxing experience, the tools, the guides. Very seamless and customer oriented approach. Well done

Friendly, knowledgeable staff and I'm really happy with my bike!

Easy and free delivery.

Trek Warwick (RI) staff, Trek build quality and product line options.

Quick delivery and reasonable prices here!

Trek O'Fallon makes the bike buying experience fun! We went through all the potential options, Tim, Dietrich, and Caleb answered all my questions (and even challenged my thoughts - in a good way) to make sure I felt 100% confident in my decisions. There was no pressure, lots of patience, multiple trips into the store, multiple discussion, and I bought the perfect bike! If you are looking for a new bike, you need to stop in and check out Trek O'Fallon.

product came quickly and in good condition.

Very streamlined process, very prompt and attentive staff experience.

Easy to order from, also like free to store shipping

The employees were extremely helpful, friendly, and patient with me.

Fast service

Trekbikes.com offers a comprehensive cycling experience! The site offers everything I need for my biking needs and the customer service is excellent! I also love the Trek Ride Club! If you haven't yet, be sure to check it out! You're going to really enjoy it!

Easy process

How easy it is to find things on the Trek website and how easy it is to find the parts and accessories that I need.

Very easy to navigate. Prices are reasonable

Treated like a Pro

Fast shipping