Customer Testimonials

.

Competitive prices, quick shipping and very helpful when needed.

Parts, service, people

I recently purchased my 2nd Trek bike. The trek pricing is consistent and calling a talking to cust9mer rep they are knowledgeable and consistently provide exceptional customer service.

Not only did you have what I needed but delivered it to my local TREK dealer
Those guys used to be RACE PACE in Columbia Maryland 9 miles from home
I have been a customer for 25 years so I like those guys and look forward to
go there to look around to see what is new ! I bought a Madone there back in
2004 the one with the hump on the seat tube w carbon tubular wheelset

The changes in this store since 2004 they now have more expensive eye candy for 2026 but I have much less money to spend now

So My recent purchase open my eyes to take a closer look at the TreK website
and to go to MOMBAT website to explore the evolution since THE RED BARN

I like my Carbon Madone but Also like Steel touring bikes like the Trek 400

So the Red Barn used bike project has my empathy can you feel me ?

I think Trek is hands down the best brand because you can buy a bike for literally anybody on here. You can buy them a trial bike, a road bike, a mountain bike, a kid's bike you name it, they probably sell it. They sell e-bikes; they sell everything. I think they're a phenomenal company; I definitely recommend them

Great customer services and quality bikes

The website is easy to navigate through so it makes shopping easy.

The tires match perfect
Rapid service
no problems
thank you

A quality product that was delivered fairly quickly.

It was easy to use. Shipping to my local store was quick. The Lake Mary, FL location is always top-notch and the staff is incredibly customer service driven.

My Madone 50th Anniversary bike is amazing and I look forward to riding it daily! My experience has been a great one- including a not so smooth attempt to purchase a T-shirt - your customer service person looked into the situation and offered a discount code when making a final and successful purchase the 3rd time. I would definitely recommend Trek to friends and family and have, and will continue to do so.
Thank you for a great product and service.

Had what I wanted easily found and ordered

good return policy

Easy shopping great product and great price.

All positive. My parts showed up at the store.

Very easy, and simple to send to the local Bike Shop that was located at The Resort we were visiting

Love the quality and style of my new FX2. Great bike!

A quality product 🚴

Their product information. And their warranty they provide.

Its pretty easy to navigate and has comprehensive information on the products.

Website was easy to navigate, had my purchases shipped free to my local Trek store

Got what I needed and saved on shipping by picking up items at my local Scheels store. There is a disconnected with the order numbers between Scheels and Trek. Had to go back and forth, literally in the store between customer service and the bike service desk to get my items. Otherwise, it was a great experieince and the products (Take a Look mirror adaptor and frame pack) were top notch.

Great tires

Always A+ service, awesome products (especially the bikes!) and top tier product support. Love you guys.

I ordered a axile bearing assembly for my old Trek bike. The bearings were shot. After installing the new kit the bike glides nicely down the road.

Kayla and the Team at Fort Collins Trek are awesome. Love my 2 bikes!

Trek bikes and accessories are high quality and the company has great service.

bike packaging and speed of delivery

I like the quality of its construction and reliability.