Customer Testimonials

Easy to shop and have everything you need

Fast and free shipping. Easy return policy

Using the chat when looking to purchase a used bike was very helpful. Both chats answered questions and helped me to understand the various bikes i was looking to purchase. I decided not to keep the bike and the return was easy too. I haven’t heard that the bike has been accepted yet, so can’t yet judge on the final result of this transaction.

Good selection. Easy order process.

Everything.

Great product, quick shipping, and great pricing!

Love the bikes... Happy with the participating bike store to help me get going

Had a technical issue and it was resolved quickly.

I purchased an e-bike and changed my mind wanting to go acoustic. Trek made the return simple and easy!

Price was good, shipping was fast and packaging was very protective. Allah liked that the bike came with tools and tubeless valves and sealant

The staff!

Trek products and bikes are the best! Trekbikes.com has always been a smooth and timely process.

Something special

I made a mistake in the shipping address and the Trek Bikes representatives went well beyond what would be normally expected to ensure I got the correct bike part. So nicely done!

Easy ordering process; smooth pickup at Mello Fellos Bike Shop.

Great communication following the purchase. Bike was well packaged with all paperwork and warranty process was simple.

Was able to find item, shipped and received fast and on time.

Sale prices
Free shipping to Trek shop

Products are high quality.

Ease of ordering part that I needed. However, part was a low cost item and paying for shipping was not feasible so I had to have it shipped to a bike store and picked it up there. Free shipping would have been nice.

Bike was better than described! Bike was packed extremely well and well protected during shipping, directions were well laid out and bike was easy to assemble. I reached out to customer service for a few questions prior to ordering and they were extremely knowledgeable and provided great insight into the bikes I was looking at. When I’m in the market for another bike will definitely start here! Highly recommend!

The sales rep

Parts are shipped and arrive really quickly. Prices are reasonable, even better if on sale.

It was easy to place my order and the entire transaction went smoothly. The bike was packaged well and pre-assembled, requiring minimal assembly once it arrived. The best part is the bike. It’s practically a new bike at a discounted price. My wife is VERY happy with her new bike. Thanks Trek.

The website is easy to use and very clear.

It’s a fantastic all-around bike. It does it all from being a basic bike to a pedal assist to an all out full throttle. I’m currently rehabbing from surgery on my ankle and this bike has come in very handy. I do all my errands as well as go on adventures. It’s easy to use and has a great price point. I highly recommend trek bikes, and this particular electric bike (Trek FX+1).

I bought a shock absorber type seat post and it was shipped promptly. After adjusting the post and a few trial rides, I think it reduces the shocks to my butt by about 80%. That is great especially since the seat post is so inexpensive. My bike is a Townie Go.

Easy purchase and fast free delivery. I love my new trek helmet.

Best product and customer service ever!

User friendly, and easy to navigate.