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Customer Testimonials
Simple and easy to order.
Too easy. Quick, flawless shipment. Bike arrived in a couple of day, pretty much ready to ride.
Found my part.
Easy order online and pickup at local store.
Great service. New tube here in a day!
Easy to use site with return labels available to print under your account or included in box if shipped directly from Trek. Thank you!
Great deal online and wonderful Closter NJ store to help me
Responsiveness
Easy online experience and great customer service at the local store!
Top shelf products and great shipping too!
Helpful staff... Quick order to delivery timelines..
easy to navigate, I like the project one interactive site.
The bike is well made and service has been excellent
The problem was easy. The solution was quick and you were so kind.
Just a great experience.
Totally set me up on the best bike for my riding conditions, including getting the
size of bike right on.
People really care about their customers! Brian was there through my whole experience, which included a mismarked bike that I needed to return, promptly shipping out the one in the correct size. Every email I sent was answered promptly. Trek is a wonderful company, and the people working there are true professionals.
Ease of use
I was able to purchase a fairly new bicycle model from the Used Bikes section that is fantastic!
Superb engineering.
I really had a wonderful experience. Found the bike that I really wanted. Thanks again!
Fast shipping
Variety
The directions to assemble were good. I did have some problems. My handle bars had spacers and they were not clearly specified in list of materials. I called , got a human and moved on. Had a problem with cable controlled seat post but was able to watch a YouTube video to figure it out.
A friend sent me a link to a pair of bike shorts at trekbikes.com. I liked being able to see the size chart and to view different images of the shorts on models so I could tell how they might fit me. It was easy to place my order. The messages with shipping and tracking information that I received were accurate.
Easy order quick process. Legit sales price.
Easy to order
Good Price
Fast Delivery
Good Quality
Easy. Great value.
Excellent customer service and product selection is great!!!!!! Trek quality is awesome!!!!
The Trek Customer Service representative that I consulted with was very helpful when I was picking out my accessories.
I came to trek because my 20+ year-old bike was a Trek and I was always happy with it.
I got all the details I needed to make a decision on a new bike on your site and the price was right, so I pulled the trigger. The bike arrived ahead of schedule and was packed meticulously. Everything detail I needed to get up and running was covered. I've been riding my new bike daily ever since and I'm very pleased with how it rides.