The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7875 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2025 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Great

Report a concern   September 19, 2025 — Rated 6 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I requested a photo fix and paid for it. The photo was blurry. Then I received an email notifying me that it had already been fixed and that I had to pay again. The one I paid for was never fixed, nor was it sent to me fixed.

Report a concern   September 19, 2025 — Rated 7 out of 10 by S.G. The Grad Team
What could we do to improve?

I should have done the touch ups… I didn’t realize there would be such a difference.

Report a concern   September 19, 2025 — Rated 9 out of 10 by S.R. The Grad Team
What do you like about our products and services?

It was easy and quick

Report a concern   September 19, 2025 — Rated 6 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are good quality, just a little over priced

Report a concern   September 19, 2025 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Very easy to get what I wanted

Report a concern   September 19, 2025 — Rated 10 out of 10 by G.R. The Grad Team
What do you like about our products and services?

All the pictures we received from the graduation were stunning and perfect.

Report a concern   September 19, 2025 — Rated 7 out of 10 by A.C. The Grad Team
What could we do to improve?

It was convenient to have pictures from the graduation ceremony without having to run up closer to the podium. That said, some of the photos did not properly center my student, but mistakenly included the student ahead or behind her. In one she had her eyes closed.

Report a concern   September 19, 2025 — Rated 0 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive for what you get! Pricing structure is very out of touch with current economy.

Report a concern   September 19, 2025 — Rated 4 out of 10 by K.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were too high

Report a concern   September 19, 2025 — Rated 10 out of 10 by R.R. The Grad Team
What do you like about our products and services?

The pictures turned out great and the staff was professional

Report a concern   September 18, 2025 — Rated 9 out of 10 by W.Y. The Grad Team
What do you like about our products and services?

Hello, received the pictures all in perfect condition, though it did take awhile for it to arrive. It was stated that it would be in several shipments and may take a few weeks to arrive. Just received my last picture which came in card board tube. Will have to buy a frame for it . I thank you for my order and will look forward to giving some away to friends and family z…

Report a concern   September 17, 2025 — Rated 8 out of 10 by B.P. The Grad Team
What could we do to improve?

I just think it could have been a little organized better.
High-school & college then by how ever many schools.

Report a concern   September 15, 2025 — Rated 6 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Posed photos were cheesy. Photos captured outside and during the ceremony were great. Prices were high

Report a concern   September 15, 2025 — Rated 9 out of 10 by P.P. The Grad Team
What do you like about our products and services?

The retouching and their promo deal of the package of the pictures.

Report a concern   September 14, 2025 — Rated 9 out of 10 by M.J. The Grad Team
What do you like about our products and services?

It was nice

Report a concern   September 14, 2025 — Rated 9 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Variety of backdrops

Report a concern   September 13, 2025 — Rated 5 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Canera operator shot at a strange angle. The photo would've been better if they had my face instead of profile to catch emotion etc.

Report a concern   September 13, 2025 — Rated 10 out of 10 by I.K. The Grad Team
What do you like about our products and services?

That was easy access to my grad photos, process to manage and purchase each photos.
I also liked seeing other graduate’s photos(including those who were close to me on the chair or line as well), contents I could not see enough in arena regarding ceremony. I really enjoyed seeing the moments and very memorable!

I received my orders as soon as possible, I could check up my photos I ordered right away then reordered different type of photos with same photographs. Photos photographers took us all were way better quality and I like the way they took than we took photos by ourselves. I’m satisfied with my photos I received, keep it all for my honor and memory. Very grateful to them. Thank you for Grad team.

Report a concern   September 12, 2025 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

The prints were a great quality and reasonably priced.

Report a concern   September 12, 2025 — Rated 10 out of 10 by E.B.S. The Grad Team
What do you like about our products and services?

The team took amazing photos that my family and I will cherish for years to come. The grad team did a phenomenal job making my day special cheering all the grads on and assisting us along the way to ensure a seamless program.

Report a concern   September 12, 2025 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Photo graphs captured the best moments and were very professional. When ordered the options were great and everything was shipped quickly.

Report a concern   September 12, 2025 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

Wonderful quality of photography as well as the printing of my order.

Report a concern   September 12, 2025 — Rated 9 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Good quality and price

Report a concern   September 12, 2025 — Rated 5 out of 10 by P.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures came blurry

Report a concern   September 12, 2025 — Rated 8 out of 10 by S.M. The Grad Team
What could we do to improve?

Picture packages that are not quite expensive.

Report a concern   September 12, 2025 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Awesome service. Pictures came out fabulous.

Report a concern   September 12, 2025 — Rated 0 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

To expensive !! $60 fir one picture is nuts . And I have been getting my “last day” to order text everyday for three weeks so when is the actual last day to order? I couldn’t even afford to get all of my kids because they are so expensive

Report a concern   September 12, 2025 — Rated 10 out of 10 by K.V. The Grad Team
What do you like about our products and services?

Loved the pics and all of the email correspondence

Report a concern   September 12, 2025 — Rated 10 out of 10 by C.J. The Grad Team
What do you like about our products and services?

I accidentally put the wrong date on my pictures, 100 % my fault and they fixed them within minutes! I was so grateful for their assistance (download pictures)


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