based on 8407 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My son graduated on December 21st. We had an early Christmas dinner the next day and then spent days packing up his apartment to move cross country to his new job during the holiday season with weather and holiday closures impacting us every day. We were extremely busy trying to get everything done in the very short time frame we had. The non-stop emails and texts from your company were annoying at best and infuriating at worst. We had no time to look at the proofs on an enlarged screen and were pestered non-stop about purchasing the photos. Given the holiday season and the fact that there are all sorts of expenditures at that time of the year, the high pressure tactics of your company were not in any way appreciated. There is no reason whatsoever that picking out the photos we wanted needed to be done with such urgency to fit YOUR timeline. Digital photos were taken, they are stored electronically and there is no rush to get this done because the next set of graduates is in May. Whoever it was at your company that believes this is the best way to conduct business, lacks professionalism and is completely devoid of logical reasoning. DO BETTER!
High quality
easy to order and arrived in a timely manner.
It was quick and easy to order the download of my grad pics
Good communication, easy ordering and fast delivery. PHotos looked good, lots of shots taken.
Website- going from one photo to the next when ordering. I got a little frustrated with the process.
The photo at graduation felt rushed. I was being hooded and would have like a photo after that so I had on my full regalia. Also the price is quite high. Just six months ago I bought the same package for my daughter who attended a different school and the price I paid was much lower. That is disappointing.
The pictures looked great and y’all kept me informed during g the process
I liked that you provided this service.
The print quality of my photos wasn’t good for the price.
To many emails, expensive, and not the highest quality for the cost.
Whoever was responsible taking pictures did a terrible job i mean terrible, no effort was done to taking great picture at the ceremony. Photos was basic shots then shots had strangers in them
Good quality.
The pictures seemed a bit more expensive than was necessary, but they were good.
Prices are too expensive
The actual photograps were not properly timed. Eyes closed, not prompted well to get the best possible expressions, etc.
The proofs were okay. Unfortunattely a number of the proofs has the graduation tassel right in his face. The Photos came in a "tissue" like envelope. On the envelop it is printed, "Please Do Not Bend'. Unfortunatly, the envelope was rolled and placed in my mailbox.
Up grade the envelop and put in two sturdy pieces of cardboard to protect the pictures.
The picture quality is okay, not great.
I know, your business is one and done. Take a bit more pride in the pictures and the delivery process.
Thank you,
Idaho State University Proud Graduate Mom!!!
You took so many pictures of me at the ceremony, and every option I can buy is the same picture with some crappy background digitally added later. They all feel so fake. I was really hoping for a variety of options for an album. Just... meh...
I thought the photos of our son were great! I don't know ;how you did it, but I am glad you were there, as I was trying to observe and be part of the moment, not distracted by trying to get a picture. Some how you got a photo of our son waving to us in the seats, that was the best!
Thanks for a great service! I wonder if you have photos of the stage, trumpeters, and speakers.etc?
Andrew's mom
The photographer was able to take a very nice picture of my grad accepting his diploma. I also appreciated the photos taken before and after the ceremony.
Timely and quality
Good
The quality of the pictures were fabulous and especially the capture of the pic !
I loved how the quality of the pictures were and the time and effort to put into all of them and all the options that you could use from. I really loved how quickly they got here they got here way before I even thought they would have. Overall great experience.
I ordered my pictures December 26 and still haven’t received them
You guys did such an amazing job capturing the moment. Thank you.
it was easy to order and it was great to have all of the photos that had just me in them in one place
the pictures for my daughter were excellent, great quality.
I was displeased with the prices for digital prints, but I paid. I even paid more for retouching of the pictures as some were blurry, affected by the lighting in the room, or I was just not happy with it.
When I received the images they looked identical to the first edits with only the watermarks removed.
I reached out via email to your support team to discuss the edits to hopefully make the images more to my liking. I never heard back.
I reached out again, no reply. Please let me know what I can do to get in touch
More options for poses