The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9347 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2026 — Rated 7 out of 10 by T.A. The Grad Team
What could we do to improve?

Pricing was way too high for the digital download!

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

The photos were excellent.

Report a concern   June 19, 2026 — Rated 0 out of 10 by W.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The posed picture is great, the other two are grainy. My pictures that I took on my cellphone are better quality than those. I paid more than $70 for pictures that are very sub-par quality.

Report a concern   June 19, 2026 — Rated 10 out of 10 by N.U. The Grad Team
What do you like about our products and services?

Good quality but only thing is that is a little bit expensive.

Report a concern   June 19, 2026 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

I am so appreciative of this service as it captured many moments over the weekend that I could not have captured. Thank you.

Report a concern   June 19, 2026 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Quality and speed of fulfilling orders. Customer service was very helpful and prompt

Report a concern   June 19, 2026 — Rated 10 out of 10 by L.P.V.L. The Grad Team
What do you like about our products and services?

❤️

Report a concern   June 19, 2026 — Rated 0 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid like 100$ for three jpgs thats insane. Digital should be like 20$ tops. I understand if you’re charging out the wazoo for prints, because then you actually have to print a physical item, but you already took the photos, you’re just holding them hostage unless I drop 100$.

Report a concern   June 19, 2026 — Rated 0 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not that great. You took two poses and Gave weird ai background. I bought the digital package and it was very expensive for just three poses! Not satisfied at all

Report a concern   June 19, 2026 — Rated 8 out of 10 by T.M. The Grad Team
What could we do to improve?

Ensure the delicate pictures are better packaged/secured bc the edges/corners were bent. I paid TOO much money for the pictures for them to be sent to me in such flimsy material.

Report a concern   June 19, 2026 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Responsive and easy

Report a concern   June 19, 2026 — Rated 9 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Did not have to set anything up. Easy to order.

Report a concern   June 19, 2026 — Rated 3 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The image was poorly balanced in color, hot spots and reds/oranges too strong.

Report a concern   June 19, 2026 — Rated 10 out of 10 by H.J. The Grad Team
What do you like about our products and services?

Quality was great and it arrived in a timely manner

Report a concern   June 19, 2026 — Rated 8 out of 10 by J.P. The Grad Team
What could we do to improve?

Faster delivery time
Cheaper prices

Report a concern   June 19, 2026 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

arrived in a timely manner and was great quality

Report a concern   June 19, 2026 — Rated 9 out of 10 by L.A. The Grad Team
What do you like about our products and services?

Photos were very good.

Report a concern   June 19, 2026 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Shipping and handling was not good and the photo was blurry

Report a concern   June 19, 2026 — Rated 10 out of 10 by N.Q. The Grad Team
What do you like about our products and services?

Provided a wonderful selection of professional pictures. Depicting a momentous moment in our daughter’s life. Turnaround time from ordering was quick too. Thank you

Report a concern   June 19, 2026 — Rated 5 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive for digital photography.

Report a concern   June 19, 2026 — Rated 1 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Rushed

Report a concern   June 19, 2026 — Rated 8 out of 10 by J.F.K. The Grad Team
What could we do to improve?

Maybe make sure their sash is straightened out or more of a 1/2 body and not so close.

Report a concern   June 19, 2026 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Professional quality

Report a concern   June 19, 2026 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

Nothing

Report a concern   June 19, 2026 — Rated 9 out of 10 by O.O. The Grad Team
What do you like about our products and services?

Excellent

Report a concern   June 19, 2026 — Rated 3 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are too high! Lower the prices, so people can have their memories, without the high cost

Report a concern   June 19, 2026 — Rated 8 out of 10 by S.C. The Grad Team
What could we do to improve?

Reduce pricing on digital packages. The price seems excessive for the number of digitial downloads.

Report a concern   June 19, 2026 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Looks professional done

Report a concern   June 19, 2026 — Rated 8 out of 10 by J.H. The Grad Team
What could we do to improve?

The process was very easy. Some of the proofs were horrible though—like closed eyes. I felt they were very expensive too. However, I did want this special memory, and I was able to pick photos to commemorate that

Report a concern   June 19, 2026 — Rated 6 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are way too high for a digital photo.


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