The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9347 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2026 — Rated 7 out of 10 by N.L. The Grad Team
What could we do to improve?

Too expensive

Report a concern   June 19, 2026 — Rated 2 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have yet to receive my items

Report a concern   June 19, 2026 — Rated 8 out of 10 by C.V. The Grad Team
What could we do to improve?

Less follow up emails

Report a concern   June 19, 2026 — Rated 6 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The item i ordered has a dent in it.

Report a concern   June 19, 2026 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Fast and nicely packaged, good quality products

Report a concern   June 19, 2026 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The services are super easy to use, customizable, and the facial recognition of the students that are photographed are automatically sent to that person instead of scrolling through thousands of pictures to look at your pictures. The Products also are great quality and customizable on the unique and multiple formats you guys offer.

Report a concern   June 19, 2026 — Rated 8 out of 10 by T.M. The Grad Team
What could we do to improve?

While ultimately I am pleased with the images we purchased, given the circumstances a huge number of graduates to photograph creates, to get there took a while.
I asked for improvements to the initial images and while the customer service staff was agreeable and accommodating, the process took a couple of check-ins over a week to reach satisfaction.

Report a concern   June 19, 2026 — Rated 8 out of 10 by J.M. The Grad Team
What could we do to improve?

The pictures and the process of ordering were great… The pricing is pretty expensive

Report a concern   June 19, 2026 — Rated 10 out of 10 by W.B. The Grad Team
What do you like about our products and services?

You guys very efficient and loyal!

Report a concern   June 19, 2026 — Rated 10 out of 10 by I.G. The Grad Team
What do you like about our products and services?

Amazing work took great picture of all the graduates

Report a concern   June 19, 2026 — Rated 4 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely overpriced for the quality. Ive

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

love the quality of the product and the timeliness of delivery.

Report a concern   June 19, 2026 — Rated 9 out of 10 by M.T. The Grad Team
What do you like about our products and services?

Good pictures

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

They came out very well.

Report a concern   June 19, 2026 — Rated 8 out of 10 by S.S. The Grad Team
What could we do to improve?

It was a little difficult to find and download the photos.

Report a concern   June 19, 2026 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Great selection and proofs where very good!

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

It was easy and lots of pics to choose from

Report a concern   June 19, 2026 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

The pics are lovely and we ordered a few. Thank you!

Report a concern   June 19, 2026 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

That you captured them after walking across with their diploma. With smile

Report a concern   June 19, 2026 — Rated 0 out of 10 by C.O.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo was so very dark. It was disappointing.

Report a concern   June 19, 2026 — Rated 5 out of 10 by T.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Her two photos where she’s actually accepting her diploma are blurry! I spent $150 for six downloads and two of the most important photos are blurry.

Report a concern   June 19, 2026 — Rated 0 out of 10 by K.V.D. The Grad Team
How did we disappoint you and what can we do to make things right?

pictures were blurry and bent and got no respone when asked for refund

Report a concern   June 19, 2026 — Rated 7 out of 10 by W.C.M. The Grad Team
What could we do to improve?

I have not received my second order yet.

Report a concern   June 19, 2026 — Rated 5 out of 10 by S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

We were told at the ceremony that all the pictures taken after, would also be included on the site for purchase. They were not and unfortunately we did not take as many because we thought they would all be available. Also, the pictures were a little over priced for the quality that they are. Disappointed.

Report a concern   June 19, 2026 — Rated 5 out of 10 by E.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The magnet picture did not look good

Report a concern   June 19, 2026 — Rated 9 out of 10 by P.D. The Grad Team
What do you like about our products and services?

Good quality. Wish that glare on glasses would have been included on the price instead of being an extra cost. Otherwise, nice shots!

Report a concern   June 19, 2026 — Rated 9 out of 10 by H.J. The Grad Team
What do you like about our products and services?

Clear photos

Report a concern   June 19, 2026 — Rated 4 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos of walking in the main room was sent and i wasnt in the photo but in the very bottom corner. Wasnt even worth sending that photo over. Wish there were more taken of me. Some friends had way more printed of them.

Report a concern   June 19, 2026 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Prompt service and great quality!

Report a concern   June 19, 2026 — Rated 10 out of 10 by L.F. The Grad Team
What do you like about our products and services?

Easy to order and the plaque exceeded expectations


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