based on 8407 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was a smooth process ordering whatever needed.
Interaction with grad team was reat; photo quality -most likely because of the photograph, not the file- not so much
My daughter's eyes were closed in the pictures.
Quality crisp picture.
The prices are absolutely crazy!
Pricing is high. Pics look like some of the same with the background changes??
Prices are too expensive and the quality is not as good as Lifetouch….that was the company handling LSU photography in past years. You also did not offer what Lifetouch offered in past years.
in the portrait pictures taken before graduation my daughters eyes are partially closed in both! i chose the least bad of the two so i had something for me but its not suitable for posting on social media.
also there were so many emails about ordering early to get a discount but it was not clear if that was applied or what the price would be after the “deadline”.
also the ordering process of choosing pictures was really clunky and i had to start over more than once and i am very good with computers.
Thank you for providing this service! It was easy to register for beforehand and the availability afterwards was fast!!! Great quality photos and captured during a very important milestone!
Everything was of great quality. There were several options, making it fairly easy to find the products we wanted. Shipping and packaging were excellent.
Very satisfied with the products and services. Ordering and receiving photos ran smoothly
Quality of photos. Candid and plentiful. Quickly delivered via email.
I paid for touch up and it wasn’t done.
Excellent!
Too many follow up text messages. I received one nearly every other day even AFTER ordering. It was intrusive.
Great quality of photos and prints
Quality pictures at an affordable price.
The picture was awful. Our phone pictures were better. So disappointing.
The disappointment lies in the grad not realizing where the photos would be taken, so they couldn't look/smile at the appropriate time.
Also, my son had his eyes closed in two of the posed photos taken before the actual ceremony. So, it would have been nice if those were retaken, which I know is hard with so many graduates, but I don't want to purchase pictures with closed eyes.
Less impressed. Shabby editing and poor quality of pictures delivered. Next time, allow graduants to just pay for the soft copies only.
Even worse, I had only three, less important moments photos, out of all the events. Awful
Fabulous picture with fabulous back drop
N/A
I ordered on January 2 but still have not received my downloads on January 15
All pictures were just as advertised
Recieved portrait. For the cost did not feel had to pay extra for a few hairs on the shoulder. It should have been done for free.
The photos were awesome
I paid for glare removal and the image was not corrected so I had to call customer service to have the photos corrected and re-sent. The customer service person was very helpful but it would have been a better experience if it was corrected the first time.
I requested "glare removal" for a very obvious glare from a bright light in the image. There were no other glares and my son does not wear glasses. The order form did not have a comments section so that I could explicitly indicate that the glare was from the bright light. No correction was made and I had to re-order.
Fast delivery
The pictures were very cute and very well taken. I also received the paper copy and the quality was impeccable. The only thing I didn’t like was the price I believe it’s too expensive and i’m sure others would agree with me as well.