The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7875 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 15, 2025 — Rated 9 out of 10 by A.W.A. The Grad Team
What do you like about our products and services?

Beautiful pictures

Report a concern   November 14, 2025 — Rated 1 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive

Report a concern   November 14, 2025 — Rated 2 out of 10 by L.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The price of the finished photos is quite ridiculous. I understand you are running a business, but $100 for 3 digital images is excessive. Not to mention the rest of the products and there prices.

Report a concern   November 14, 2025 — Rated 10 out of 10 by R.J. The Grad Team
What do you like about our products and services?

All the help and organization was great.

Report a concern   November 14, 2025 — Rated 10 out of 10 by W.W. The Grad Team
What do you like about our products and services?

They were very professional and at a great price. It made a special event even more special!

Report a concern   November 14, 2025 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Great service, came as quickly as promised. Good products

Report a concern   November 14, 2025 — Rated 8 out of 10 by L.C. The Grad Team
What could we do to improve?

You could have a dickey with tie for the guys to wear when getting their picture made with their cap and gown. My son wasn't expecting to get pictures made so he had a t-shirt on. It kind of ruins the pictures.

Report a concern   November 14, 2025 — Rated 8 out of 10 by T.H. The Grad Team
What could we do to improve?

In terms of the photography, two separate emails came out that were at least a week apart. The first pics offered were from the ceremony and when I asked about the pics that were taken at the armory, the response was "these are all that are available". The right answer was to say that they are pending. It felt like I was being pressured into making a purchase. After a week or so, the additional pics from the armory were added which was very upsetting based on the first reply.

Report a concern   November 14, 2025 — Rated 10 out of 10 by W.K. The Grad Team
What do you like about our products and services?

Great photo

Report a concern   November 14, 2025 — Rated 10 out of 10 by T.C.T. The Grad Team
What do you like about our products and services?

Everything was organized and ran smoothly.

Report a concern   November 14, 2025 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Everything was phenomenal!

Report a concern   November 14, 2025 — Rated 10 out of 10 by B.T. The Grad Team
What do you like about our products and services?

The photos are good quality, and I am especially pleased with the photo plaque that we ordered. We have used this company for 2 undergraduates and 1 graduate student. I'm hoping that the grad school our child is in now will use this same company for their graduation!

Report a concern   November 14, 2025 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

I loved how we had many options for our backgrounds and how professional our pictures are. I enjoyed the fact that the pictures arrived in a timely matter. I appreciate that we had a professional photographer available on graduation day. Thank you Columbia Southern University and all professionals that were involved.
V/R
A Satisfied Customer- Student.

Report a concern   November 13, 2025 — Rated 9 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Variety of backgrounds and several choices

Report a concern   November 13, 2025 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Everything went great!

Report a concern   November 13, 2025 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Everything was handled with such compassion and kindness. Everyone was so thoughtful. I like that graduation was very inclusive of all, in person, virtual, military, special needs, etc… this was a great experience overall.

Report a concern   November 13, 2025 — Rated 5 out of 10 by R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo session prior to going on stage felt quite rushed. While I understand the need to maintain an efficient flow, there was very little time to prepare or compose myself before the photo was taken. Considering that we subsequently waited to go on stage, it seemed there could have been an opportunity to allow individuals a brief moment to settle before their photograph. As a result, the posed image felt hurried and did not capture me at my best, whereas the candid photos appeared much more natural and reflective of the moment.

Report a concern   November 13, 2025 — Rated 8 out of 10 by K.R. The Grad Team
What could we do to improve?

Some of the team wasn’t very friendly.

Report a concern   November 10, 2025 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

I don't love the prices, but the quality of the photos and the packages offered were great.

Report a concern   November 10, 2025 — Rated 9 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Excellent quality

Report a concern   November 9, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great photos and easy to order with many options of backgrounds and printing on the photos.

Report a concern   November 9, 2025 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Easy to order, fast delivery, and the finished product looks great,

Report a concern   November 9, 2025 — Rated 10 out of 10 by S.P.S. The Grad Team
What do you like about our products and services?

My individual picture looked great, I like the background choices.

Report a concern   November 8, 2025 — Rated 1 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The image quality of the prints is so and :( they look great when you order them on the webpage but when I received them the images are grainy and poor quality. Not worth the price unfortunately. I also haven’t received the magnets yet. It’s been a few weeks

Report a concern   November 8, 2025 — Rated 10 out of 10 by R.T.D. The Grad Team
What do you like about our products and services?

The quality and timely service

Report a concern   November 7, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

The pictures were great! Different angles and different photos. Great choices and a good variety.

Report a concern   November 7, 2025 — Rated 5 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

For the price I paid for the pictures I wish I would have gotten the raw files, not 1.5 MB png files or whatever they were.

Report a concern   November 7, 2025 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The photos really did turn out fantastic! The appointment was quick. The background selections were nice. The purchase and download process was smooth also.

Report a concern   November 7, 2025 — Rated 10 out of 10 by I.E. The Grad Team
What do you like about our products and services?

You were able to cover my graduation at every stage. I traveled all the way from Los Angeles without family and you were able to provide me with lasting memory of the event. I will forever remain grateful. Thank you Purdue team. You are the best!

Report a concern   November 7, 2025 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

The service and ordering process was simple and very quick


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