The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8531 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2026 — Rated 7 out of 10 by N.D. The Grad Team
What could we do to improve?

I appreciated that photos were offered during the graduation ceremony, but my child’s picture had noticeable red-eye. Additionally, the magnet I ordered appeared cheaply made—it looked like a magnet was simply glued onto a photo. Overall, it did not meet expectations and wasn’t worth the price.

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Pictures came out perfect! We will order more in the future.

Report a concern   March 30, 2026 — Rated 7 out of 10 by R.M. The Grad Team
What could we do to improve?

Make sure they photo and info is correct when ordering other items with pictures on it like the mug and make sure it has the correct school name on it and get it back to customer timely I am still waiting on the correct mug with WGU on it

Report a concern   March 28, 2026 — Rated 10 out of 10 by Q.M. The Grad Team
What do you like about our products and services?

Fast delivery
Easy to order products

Report a concern   March 28, 2026 — Rated 0 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my download for the pictures

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

The pictures came out awesome!

Report a concern   March 27, 2026 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Highest of quality!!! very nice photos and announcements.

Report a concern   March 27, 2026 — Rated 6 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were okay at both locations but students should have been instructed to look at camera before exiting stage. Most frustration came later, I had to make two separate orders of ceremony and professional photos taken at school bc they weren’t in my sons account together. When I received the pictures they were not actually 5x7, slightly smaller so they don’t look fit to frames appropriately.

Report a concern   March 27, 2026 — Rated 0 out of 10 by K.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographer rushed. Didn’t let me know my eyes were closed in most of the shots.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

The organization was top notch. One recommendation, kindly consider providing a photo session for close family with the graduand.

Report a concern   March 27, 2026 — Rated 4 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures are blurry. High price for blurry pictures. Embarrassing tongue to anyone. My daughters eyes are not clear

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Great quality photos!

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

The graduation pictures I ordered were of high quality and they arrived in the mail quickly.

Report a concern   March 27, 2026 — Rated 8 out of 10 by P.M. The Grad Team
What could we do to improve?

Several photos of me were blurry, so I didn't get to use them. Also, several were not actually of me. The posed pictures were great and I'm so glad to have it. I wish I had more of the candid ones. Thank you.

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

they looked awesome and arrived really quickly

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Able to see what im getting and how much it would cost. Delivery was fast.

Report a concern   March 20, 2026 — Rated 5 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Every picture of my daughter has someone’s name and the video my daughter is on stage with someone else’s name so disappointing

Report a concern   March 19, 2026 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Easy website, excellent price, fast delivery

Report a concern   March 19, 2026 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Photos turned out very nice!

Report a concern   March 19, 2026 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Service was fast and pictures nice. But I purchased the photo with wooden stand and it was trash. The wood stand would not hold the picture and fell over immediately. Even had it replaced and still horrible product. NO ONE SHOULD BUY THIS!!!

Report a concern   March 19, 2026 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Products are good quality and good candid shots.

Report a concern   March 19, 2026 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

Good and fast service thank you again

Report a concern   March 19, 2026 — Rated 3 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not like the quality of the photos. The colors are off, makes my daughter's face pinkish, and she definitely does not have a pink undertone.

Report a concern   March 19, 2026 — Rated 10 out of 10 by D.W.T. The Grad Team
What do you like about our products and services?

Reheated reminders to order a keepsake photo was very helpful! Easy online ordering was a gem, too. Thank you!

Report a concern   March 19, 2026 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Plenty of options. The quality was great, clear and clean. The pricing was structured very well.

Report a concern   March 19, 2026 — Rated 10 out of 10 by Q.V. The Grad Team
What do you like about our products and services?

Pictures came quick, texts to purchase were consistent and pic was nice

Report a concern   March 16, 2026 — Rated 9 out of 10 by J.M. The Grad Team
What do you like about our products and services?

The team was very kind and made the experience a joy and the pictures came out well. I also had pictures taken at Teachers College, they were not good and the website they used I can't even see my face to decide If that's the picture I want to buy due to their trademark covering it. Your website is much better and the photographers took better picture. I really appreciate it.

Report a concern   March 14, 2026 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

Fast and efficient

Report a concern   March 13, 2026 — Rated 10 out of 10 by K.L.G. The Grad Team
What do you like about our products and services?

Very nice quality products. The plaque is on beautiful wood.

Report a concern   March 13, 2026 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

I appreciate that I could just order a single picture and did not have to order a package! The shipping was great, too!


Privacy Policy