The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10150 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 7, 2026 — Rated 5 out of 10 by W.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Received my pictures with extremely dark background to where I could only see my grad’s face and teeth. I also received my photos damaged from shipping. Sent email and did get a reply. I was given reprints of the dark pictures and somewhat lighter. Still very dark. My other damaged photos were not replaced. It’s a bit frustrating and disappointing when I spent so much money, nearly $200.

Report a concern   August 7, 2026 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Beautiful photos

Report a concern   August 7, 2026 — Rated 10 out of 10 by E.E. The Grad Team
What do you like about our products and services?

Easy to order.
Item arrived as promised.

Report a concern   August 6, 2026 — Rated 8 out of 10 by T.F. The Grad Team
What could we do to improve?

The amount of pics for the price. Single parents can't afford the prices. And a sale or discount should be added to all pkgs and single offers, not just select items. Clearance is for select items. And thank you for the pics. I'm so proud of my son. His hard work really paid off and the pics are a great reminder of what can happen if you stay focused and want it bad enough. Anything easy isn't worth it. Thank you and Peace.
First name removed

Report a concern   August 6, 2026 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Photos were excellent quality!

Report a concern   August 6, 2026 — Rated 9 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Great pics thanks!

Report a concern   August 6, 2026 — Rated 10 out of 10 by M.V. The Grad Team
What do you like about our products and services?

fast

Report a concern   August 6, 2026 — Rated 2 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not better than I could capture myself and the artificial backdrop kinda icky me out. And $100 for a couple digital files that I felt obligated to buy for archiving yet none of our people actually want prints of is pretty stiff. Piling this on top of all the other things seniors are expected to buy is just too much. And now we have to worry about how this digital info can be sold and used too. I really wish the schools would keep it in house or at least local- it would be a lot easier to hand the money to my community

Report a concern   August 6, 2026 — Rated 1 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered three photos and a keychain two of them the one 8 x 10 was decent the 507 and the 5 x 7 photo plaque and the keychain all look like AI the photos looked as if she had on black lipstick and she doesn’t even wear lipstick at all. The photos were a complete disaster for my child’s memory. I was not impressed at all if this was an item that I can return I definitely would have did so and if you want to call me, feel free at Phone number removed please and thank you

Report a concern   August 6, 2026 — Rated 6 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The COST was WAY to expensive to buy just one digital picture. I did it because the photo was amazing but not very cost effective considering I only got a digital copy and no print for the price! Probably would not do that again for my son!

Report a concern   August 6, 2026 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Very pleased with the pictures.

Report a concern   August 6, 2026 — Rated 9 out of 10 by A.J. The Grad Team
What do you like about our products and services?

We haven’t received the plaque yet. Service was very good.

Report a concern   August 6, 2026 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

great

Report a concern   August 6, 2026 — Rated 9 out of 10 by S.V. The Grad Team
What do you like about our products and services?

Ordering was simple and delivery was fast!

Report a concern   August 6, 2026 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Very good quality

Report a concern   August 6, 2026 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Great photo quality! Also, I love the various backdrops to choose from.

Report a concern   August 6, 2026 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

The commencement plaque looks beautiful. It goes well with my furniture. Very cleared and up to par with the price. Im very happy with this purchase.

Report a concern   August 6, 2026 — Rated 10 out of 10 by C.M.K. The Grad Team
What do you like about our products and services?

Ease in ordering

Report a concern   August 6, 2026 — Rated 9 out of 10 by R.N. The Grad Team
What do you like about our products and services?

It came very fast and was done well.
But it could have had a better packaging. Got slightly bent in transit

Report a concern   August 6, 2026 — Rated 7 out of 10 by C.T. The Grad Team
What could we do to improve?

The background is so dark you really just see faces floating. I thought you would lighten it up to make the photo more balanced. That should have been a service you provided.

Report a concern   August 6, 2026 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Variety and convenience

Report a concern   August 6, 2026 — Rated 7 out of 10 by I.G. The Grad Team
What could we do to improve?

Make your prices more reasonable. Although the pictures were a good quality, what you charge for three digital photos is outrageous! I blame my school district for not seeking out more affordable options.

Report a concern   August 6, 2026 — Rated 8 out of 10 by T.T. The Grad Team
What could we do to improve?

It's awfully expensive, that's all. Otherwise, it was a great experience.

Report a concern   August 6, 2026 — Rated 9 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Easy to order & great pix

Report a concern   August 6, 2026 — Rated 10 out of 10 by D.V. The Grad Team
What do you like about our products and services?

the pictures were very clear and nicely done

Report a concern   August 6, 2026 — Rated 7 out of 10 by B.B. The Grad Team
What could we do to improve?

The face of my graduate seems blurry

Report a concern   August 6, 2026 — Rated 5 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not satisfied with the delivery of the pictures due to the envelope was bent as it was placed in my mailbox, therefore, my pictures are ruined. Also, part one of the 8x10 pictures is peeling in one of the corners and the picture themselves were not of the best quality.

My daughter wasn’t told that she needed to fix her jewelry prior to the picture being taken.

Report a concern   August 6, 2026 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

satisfied with the pictures and delivery time

Report a concern   August 5, 2026 — Rated 8 out of 10 by A.A. The Grad Team
What could we do to improve?

Use additional backdrop options and take more photographs to choose from, specifically the diploma photograph.

Report a concern   August 4, 2026 — Rated 3 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Very few pictures. Pictures are not flattering. Pictures taken at weird angles. Pricing is to high.


Privacy Policy