The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8094 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2026 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

The prices were reasonable and the order was shipped quickly. I was pleasantly pleased.

Report a concern   January 9, 2026 — Rated 10 out of 10 by S.Q. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   January 9, 2026 — Rated 10 out of 10 by T.A.T. The Grad Team
What do you like about our products and services?

The quality, but the prices could be a little more economical.

Report a concern   January 9, 2026 — Rated 5 out of 10 by D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was terrible

Report a concern   January 8, 2026 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Great graduation photos

Report a concern   January 8, 2026 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

I received my products in a timely manner

Report a concern   January 8, 2026 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

The pictures were very nice.

Report a concern   January 8, 2026 — Rated 7 out of 10 by B.K. The Grad Team
What could we do to improve?

I wish the angles were better

Report a concern   January 8, 2026 — Rated 6 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures need color balanced. They are on the orange side. The delivery and different backgrounds of the same images were on point.

Report a concern   January 8, 2026 — Rated 7 out of 10 by J.S. The Grad Team
What could we do to improve?

Wasn’t over all impressed with the pictures. No smiles, looked rushed and all very “staged/plain” generic and looks like the same pictures as high school graduation. Not high quality

Report a concern   January 8, 2026 — Rated 10 out of 10 by I.G. The Grad Team
What do you like about our products and services?

They are beautiful and wonderful

Report a concern   January 8, 2026 — Rated 0 out of 10 by T.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographer was positioned poorly and the cost was very high

Report a concern   January 8, 2026 — Rated 0 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I don't have my photo link

Report a concern   January 8, 2026 — Rated 10 out of 10 by J.V.T. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   January 8, 2026 — Rated 4 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I took 4 solo photos after the ceremony but I didn’t see them when you sent my photo

Report a concern   January 8, 2026 — Rated 3 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My stage clip only included the hooding portion not the entire crossing the stage and shaking hands with the podium group. The pictures where I’m shaking hands have a shadow on them.

Report a concern   January 8, 2026 — Rated 10 out of 10 by P.F. The Grad Team
What do you like about our products and services?

Very pleased with the pictures that we received.

Report a concern   January 8, 2026 — Rated 3 out of 10 by E.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photo is very bad, even I paid for touch ups it is still terrible quality. The cheeks are red

Report a concern   January 8, 2026 — Rated 0 out of 10 by E.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are too expensive and slightly blurry

Report a concern   January 8, 2026 — Rated 6 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced and the pictures on stage have a distinct red shift, altering the color of the graduate's hair (creating red highlights/streaks that do not exist in real life).

Report a concern   January 8, 2026 — Rated 0 out of 10 by M.O. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos came soaking wet and when I reached out for help I received no response despite numerous follow ups. I just want non ruined versions of my photos.

Report a concern   January 8, 2026 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are nice, but the frame and shipping material were very poor quality. The frame was broken when I received it due to poor packaging. The frame and picture covering are plastic. Very disappointed I spent $55 on it. I don’t want a replacement. I will purchase a wood frame with a glass picture covering.

Report a concern   January 8, 2026 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive

Report a concern   January 8, 2026 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I liked the different variety & candid photos.

Report a concern   January 8, 2026 — Rated 7 out of 10 by K.T. The Grad Team
What could we do to improve?

Either ask students to remove their glasses are offer a free touch up on glare shots that are directly in the face. I understand wanting an extensive polish or to correct other blemishes or background incurring a charge, but the option to have at least one primary image clear of anything blocking the graduates facial features should be done as a courtesy, not a stacked charge.

Report a concern   January 8, 2026 — Rated 3 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced

Report a concern   January 5, 2026 — Rated 8 out of 10 by A.K. The Grad Team
What could we do to improve?

For someone who wasn't at the graduation, the pictures were fantastic. However, very expensive.

Report a concern   January 5, 2026 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the pictures

Report a concern   January 4, 2026 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

The photos were great and decent prices! Thank you!

Report a concern   January 3, 2026 — Rated 10 out of 10 by B.L. The Grad Team
What do you like about our products and services?

Easy to order and received quickly


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