based on 9347 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cost was expensive. I would have bought more than 1 picture if they weren't so much. The weather was terrible so every picture has hair or a tassel across the face and then you charge extra to remove it. I know the weather is not your fault but also should not be to your benefit.
Better packaging. Although the pictures are beautiful, the frame arrived ordered arrived broken.
Beautiful pictures and video, very nice and didn't take long to get them. Highly recommend
Good
The photos and frame came out looking great.
I only had one good picture to choose from. Make sure the photographer can get good shots of individuals alone, not with those issuing the diploma folders.
Pictures turned out grainy on the prints I received.
Pictures aren't of the best quality.
There was one of the pictures that was blurry and when I selected it, it didnt appear blurry. I would like an impovement on that so I dont have to buy pictures that are blurry. Otherwise, the rest of the pictures were perfect.
Quality of photos, ease of use, speed of delivery
I never received the photos, reached out and got an automated message that my inquiry had been recieved, but no follow up and still don't have the photos I paid for.
Prices extremely high. Background options not desirable.
Your prices are truly criminal.
Easy to order
The photos are overpriced and they look like an amateur photographer took them.
Photographers did an amazing job of capturing the excitement of graduation! The selection of pictures taken were great, leaving it difficult to choose which ones. Therefore, we purchased a couple different backgrounds. Thank you!!
I like that you do not have to buy a package. Having the choice of individual photos and photos background and poses were nice.
Excellent customer service!
We thought the quality was great. I appreciated having someone to capture those moments up close.
Prices were a little high & would have liked 3x5s.
They indeed come out so professional
It was an expensive picture.
I received the wrong finish and have sent 2 emails w no response. My photos are also bent and should be shipped in a more sturdy package.
The price that I was quoted when purchasing online was not the final price at checkout. I purchased several 5x7s and when I would add an additional picture I was quoted $6 to add that purchase but when I got to checkout that savings was not applied. If it was not the last day to purchase before the price increase I would have contested the price. Disappointed that the savings was not applied and misleading.
I ordered digital photos that said they’d be here in three days. I’ve never received them. I’ve reached out four times to have no response back.
Everything
The magnets were so dark you can not make out the face of my son or the lady handing him him diploma. I was very disappointed
The pictures I received were not like the proofs on my 8 x 10’s. Very disappointed in the quality for what I was charged.
Captured both my college grads smiling for the camera. Great proud moment for them and us as their parents.
Variety of packages to choose from, easy to navigate website and timely service