based on 8407 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service- Emily W. was extremely helpful! Thank you!
Our pictures were amazing. There were great shots that we would not have been able to create. I appreciate the memories yall captured.
The ordering process was fine and delivery didn’t take too long, but the edge of one of my pictures was damaged. Since it’s not visible in the frame i didn’t bother requesting that it be replaced, but this damaged appears to have happened before shipping since it was packaged well.
It arrived slightly bent. You can see the fold in the frame. Maybe package it better in the future. I was slightly disappointed. I know it was the mail carrier fault but I still have to deal with it. Two pieces of cardboard would have protected it.
The picture did not appear to be intentional. I expected a picture of the graduate (my daughter) receiving her degree or at least shaking the hand of the professors giving out the diplomas. Very, very disappointed.
I didn't get a single good picture during my hooding ceremony on stage. Off stage I got a good picture. I really wanted a close up picture of the ceremony.
Good options
The quality of the photos are very good
It was easy and convenient.
Nice quality and wonderful customer service
I like the quality of the picture.
Very Professional and Great Photos.
The pictures I ordered and paid for were never delivered. Messages to customer service received no reply. I am forced to have my credit card company rescind the payment.
The pictures are great
That I received so many choices even the ones where she was on stage
It was quick and easy to order and ship!
They just took any photo and didn’t ensure we looked our best it was a get it done and move on type of thing
The website is horrible. You should be able to mix and match your pictures in a package. You have no phone number on there to call for help or for questions.
Photos were adequate. One photo was not even of my graduate. App was difficult to use in selection process of photos & photo book.. Prices were outrageous. Service was fast & efficient in delivery of the digital photos, but we still have not received the photo book yet.
Very easy to order, prices were good. Received order quickly.
I wish there were more affordable options that included multiple poses, but I do understand. The staff was very pleasant and helpful. They were also very organized. All my photo options were great.
The quality of the photos were better than expected. The backgrounds were good. I just love the pictures.
PRCIEYS TO HIGH. BUT WANTED MY TWO CHILDREN WHO GRADUATED TOGETHER TO HAVE ALL THE EXPERIENCES OF GRADUATING. IT COSTS US OVER 1K MORE FOR CAPS, GOWNS, PICTURES, MOTEL, TRAVEL, GAS, FOOD.... FOR A DAY IN A HALF.. YALL COULD LOWER PRICES SO EVERYONE CAN ENJOY THIS
Exactly what I ordered. Fast delivery.
For me, it was hard to navigate the site to order. Loved the variety of pictures.
I wrote an email bc my 25% coupon did not work and did not want to lose access to my child’s pic (last day). I asked for grad cards with the discount difference instead of no money back but no response. I would love to receive my discount as a credit.
Reasonable prices. Very fast turnaround.
The variety and quality of products is good.
So great!
A white coat ceremony... some importance pierces:
Is the students collar straight once they've put on the new whit coat?
Can we add a name tag to the coat?
If we are going to send photographers out to random photos before and during the ceremony, send out notifications about this.
Coach the candidate when they are twisted and tense
You will sell more photos with a little more effort on the part of your photographers