The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9347 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2026 — Rated 5 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are way too high in price for what they are.

Report a concern   June 19, 2026 — Rated 8 out of 10 by S.N. The Grad Team
What could we do to improve?

Prices for packages are expensive.

Report a concern   June 19, 2026 — Rated 0 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

You cost so much money for a single digital photo. Almost as bad as a road side scam. Unbelievable that you have the integrity of a corrupt politician to ask for near $100 for a couple digital photos.

Report a concern   June 19, 2026 — Rated 9 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Number of options of pictures

Report a concern   June 19, 2026 — Rated 8 out of 10 by C.T. The Grad Team
What could we do to improve?

Make the packages a bit more affordable and allow variety packages. That way we can order different pictures without spending too much.

Report a concern   June 19, 2026 — Rated 7 out of 10 by B.H. The Grad Team
What could we do to improve?

Sizing was a bit off and cost.

Report a concern   June 19, 2026 — Rated 8 out of 10 by L.S. The Grad Team
What could we do to improve?

More variety of pics.

Report a concern   June 19, 2026 — Rated 1 out of 10 by D.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I got ripped off on your photos. You said I would get a picture frame with my order. It came with a piece of cardboard and a cheap piece of wood. Your photos are not that good. I wish I had never ordered your photos.

Report a concern   June 19, 2026 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

The picture quality was great

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Very easy process to register for pictures. Ordering pictures was a simple process. The pictures turned out great! Thank you!

Report a concern   June 19, 2026 — Rated 10 out of 10 by K.A. The Grad Team
What do you like about our products and services?

The cup i bought turned out so awesome. Also, all the poses to choose from was above and betond.

Report a concern   June 19, 2026 — Rated 7 out of 10 by A.C. The Grad Team
What could we do to improve?

Better packages and more types of offers

Report a concern   June 19, 2026 — Rated 4 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are not great quality and value.
These are VERY overpriced!!! I heave heard a ton of complaints from other parents! Then you send it in the mail in a small envelope that says do not bend… well that won’t protect the 1 $40 from getting bent… better packaging and lower prices will get you more orders!!

Report a concern   June 19, 2026 — Rated 9 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Easy to order and lots of options to mix and match pictures.

Report a concern   June 19, 2026 — Rated 4 out of 10 by J.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I feel that the pricing was really high. I got grad photos a year before and it wasn’t that expensive.

Report a concern   June 19, 2026 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Ordering on-line. Reviewing the pictures.

Liked the group pictures of the class.

And having the choice to choose from the pictures and sizes.

The different packages of pictures and the pricing.

Report a concern   June 19, 2026 — Rated 5 out of 10 by V.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the images are horrendous. No one gave direction to the graduates such as tilting your head down or fixing our hair before our photos. The lighting was also terrible.

Report a concern   June 19, 2026 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Great at capturing the moment! Thank you!

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

They were a bit pricey for just a photograph, but her pose was SO on brand for her. I couldn't have captured a better picture!

Report a concern   June 19, 2026 — Rated 1 out of 10 by N.T. The Grad Team
How did we disappoint you and what can we do to make things right?

One of my pictures had envelope residue on it and it ripped a part of my image when I opened the envelope.

Report a concern   June 19, 2026 — Rated 1 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Sash wasn’t straight and 2 pictures wasn’t enough - a minimum of 5 would give the student better choices

Report a concern   June 19, 2026 — Rated 5 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I think the pictures are great and love the print I ordered; but I felt the almost constant texts and emails to order were annoying. I also received a plaque with another graduate’s photo that I do not know, and certainly didn’t order. I have no idea how my name and information became associated with another persons order, which makes me question the security of my payment information.

Report a concern   June 19, 2026 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

The quick response.

Report a concern   June 19, 2026 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Easy to access online

Report a concern   June 19, 2026 — Rated 10 out of 10 by H.T. The Grad Team
What do you like about our products and services?

Quality is wonderful. Thank you for capturing our special moment.

Report a concern   June 19, 2026 — Rated 3 out of 10 by Z.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the images wasn’t not the best or faltering and price to edit was not worth it

Report a concern   June 19, 2026 — Rated 9 out of 10 by J.O. The Grad Team
What do you like about our products and services?

The picture was gorgeous.

Report a concern   June 19, 2026 — Rated 3 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I thought that I was buying 2 pitchers photos, instead I bought 2 pitchers covered, make sure that the website explains, better details, a waste of time, know I have to look for the envelope return to get money back, do better

Report a concern   June 19, 2026 — Rated 5 out of 10 by M.J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were either blurry or too much highlights. My daughter's cheeks are very white. I know I could have had them retouched but I should not have to pay for the retouch.

Report a concern   June 19, 2026 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

everything was easy and no issues,


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