The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8407 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 25, 2026 — Rated 0 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Terrible photos and WAY too expensive!!!!!!!!

Report a concern   January 25, 2026 — Rated 0 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my order

Report a concern   January 25, 2026 — Rated 7 out of 10 by A.M.W. The Grad Team
What could we do to improve?

Cost was high

Report a concern   January 24, 2026 — Rated 8 out of 10 by P.S. The Grad Team
What could we do to improve?

My photos were bent. If they were ship in the packaging with the plaque this would not have happened. Customer service was prompt, polite, professional and knowledgeable of the subject. Your package selection was not easy to blend. The product was delivered early. Thank you

Report a concern   January 24, 2026 — Rated 10 out of 10 by E.P. The Grad Team
What do you like about our products and services?

Photos taken for my daughter's graduation were very good. After ordering my photos were received in a timely manner. Thanks for your service!

Report a concern   January 24, 2026 — Rated 7 out of 10 by E.C. The Grad Team
What could we do to improve?

While the photo quality was acceptable, the framing and angle of the stage photos was subpar. The wide photo of the president's handshake only showed the back of the president's head (bad angle), while a photo of a side angle better showing the president's face was too narrow to where it cut off both the student and the president horizontally. The photo of the graduate holding the diploma holder was suboptimal due to the photographer's assistant giving advice after the photographer had already taken the photo. Providing advice or signage in the line for the diploma holder photo could help alleviate this issue. Otherwise, the photos (including walking photos when entering the ceremony) were good, although navigating the web interface was somewhat confusing.

Report a concern   January 24, 2026 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

I really liked the picture. When it got bent in the mail, y'all sent me a replacement right away.

Report a concern   January 24, 2026 — Rated 10 out of 10 by B.B.M. The Grad Team
What do you like about our products and services?

That you took photos of the graduate that I was nit able to take! Excellent photos and very memorable. Thanks for doing it!

Report a concern   January 24, 2026 — Rated 7 out of 10 by R.T. The Grad Team
What could we do to improve?

I still have not received my order and can’t find any contact info to each out.

Report a concern   January 23, 2026 — Rated 8 out of 10 by Q.L. The Grad Team
What could we do to improve?

The photo products look very nice.

Report a concern   January 23, 2026 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

The variety of pictures to choose from was great and the fact that there were candid shots and posed ones as well.

Report a concern   January 23, 2026 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

I liked all the photographs offered. Thanks for being there.

Report a concern   January 23, 2026 — Rated 8 out of 10 by J.B. The Grad Team
What could we do to improve?

Should be less expensive.

Report a concern   January 23, 2026 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

Personally I think $100 for 3 photos is a little high. Don't you?

Report a concern   January 23, 2026 — Rated 10 out of 10 by Y.V. The Grad Team
What do you like about our products and services?

Time ran out for my daughter to take her white coat picture at the hooding ceremony and the photographer took a beautiful picture of her in front of the christmas tree at the reception after the ceremony. Amazing

Report a concern   January 23, 2026 — Rated 6 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Hi, I ordered the Graduate photobook on January 8th, but I still have not received anything.
Most of the photos were blurry, but since I don't have any other images from the ceremony, I had to purchase this book. I am still waiting for the product. I may change my rating after I receive it if it doesn't look bad.

Report a concern   January 23, 2026 — Rated 0 out of 10 by Y.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Video said the wrong name and did not even have an option to change to the correct one (None of them are correct)

Report a concern   January 23, 2026 — Rated 5 out of 10 by L.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I would like a cheaper downloadable option with less prints in it.

Report a concern   January 23, 2026 — Rated 10 out of 10 by H.L. The Grad Team
What do you like about our products and services?

Good pictures that we were unable to take.

Report a concern   January 23, 2026 — Rated 7 out of 10 by S.K. The Grad Team
What could we do to improve?

The pricing for digital downloads could be cheaper, especially sine there were only 3 actual pictures that has been cropped or had backgrounds changed just to make a few more pictures.

Report a concern   January 23, 2026 — Rated 3 out of 10 by N.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It was chaotic and disorganized. All of the photos available for purchase had either photography equipment in them or the announcers. Some were out of focus. More training and thoughtful set up is clearly needed. The quality did not match the cost.

Report a concern   January 23, 2026 — Rated 0 out of 10 by G.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My son is tall and it seemed that all the photos of him he's looking down at the camera. People come in all sizes..

Report a concern   January 23, 2026 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

pictures were great easy to order and delivered in a timely manner

Report a concern   January 23, 2026 — Rated 6 out of 10 by K.O.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I felt inundated with too many emails and texts. It became very annoying very quickly. The photos was fine, though, thank you.

Report a concern   January 23, 2026 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

There was a lot of communication which was appreciated and being able to have different options for photos was helpful for my family. I am grateful for the download & options to have photos printed worked well for me.

Report a concern   January 23, 2026 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

My son’s graduation pictures were awesome!

Report a concern   January 23, 2026 — Rated 5 out of 10 by T.R.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices for the digital pictures were way too high. $100 for digital pictures- ridiculous.

Report a concern   January 23, 2026 — Rated 9 out of 10 by D.M. The Grad Team
What do you like about our products and services?

easy to interface

Report a concern   January 23, 2026 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I recieved my photo with a white scratch on the picture. I’d really appreciate a new one since this one is unusable

Report a concern   January 23, 2026 — Rated 9 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Great pictures with many poses and backgrounds.


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