The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9366 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2026 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Pictures look beautiful thank u

Report a concern   June 19, 2026 — Rated 9 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Extremely fast service, great quality and decent pricing.

Report a concern   June 19, 2026 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Wide variety of prices, packages

Report a concern   June 19, 2026 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

Loved the pictures and there was a quick turnaround time. I also felt that the prices were fair.

Report a concern   June 19, 2026 — Rated 0 out of 10 by K.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost of the photos is extremely high.

Report a concern   June 19, 2026 — Rated 9 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Easy to use, quick shipping

Report a concern   June 19, 2026 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

The variety of good pictures.

Report a concern   June 19, 2026 — Rated 4 out of 10 by S.J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

One of my picture arrived with a bent corner and I wasn’t able to find contact information on the website. Not enough deal to purchase pictures and is overpriced.

Report a concern   June 19, 2026 — Rated 0 out of 10 by J.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo came damaged and I have not gotten a response back about replacing it

Report a concern   June 19, 2026 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Nice pictures that captured this very special and memorable moment!

Report a concern   June 19, 2026 — Rated 5 out of 10 by R.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The site is difficult to navigate and hard to speak to a live person.

Report a concern   June 19, 2026 — Rated 2 out of 10 by V.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I replied to. one of your emails on June 9 with some very detailed feedback. I received an email telling me that a ticket had been created but then I never heard back. So much for caring about how you feel about your customer's satisfaction!

Report a concern   June 19, 2026 — Rated 4 out of 10 by A.M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was very expensive for images that weren't even clear. They were blurry, somewhat out of focus, and over $100 for 3 pictures. Wild.

Report a concern   June 19, 2026 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Very nice photos

Report a concern   June 19, 2026 — Rated 0 out of 10 by K.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the wrong photo (a completely different one person). I emailed to get this resolved and haven't heard back.

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Photos turned out great. Easy to order and prompt delivery.

Report a concern   June 19, 2026 — Rated 9 out of 10 by J.N. The Grad Team
What do you like about our products and services?

A bit expensive.

Report a concern   June 19, 2026 — Rated 5 out of 10 by G.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Bad quality and too much time waiting for

Report a concern   June 19, 2026 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer taking the family photos took horrible pictures

Report a concern   June 19, 2026 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Great product! My son really liked the shirt!

Report a concern   June 19, 2026 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

I really like the idea of how the photography captured various aspects of the graduation. The photos really added to the memorable experience.

Report a concern   June 19, 2026 — Rated 4 out of 10 by J.X. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are mediocre

Report a concern   June 19, 2026 — Rated 1 out of 10 by A.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for a picture that was not worth it. It has a glare on it so you cant see his diploma. It was a waste of money I could've used the pictures I ha and had enlarged at CVS

Report a concern   June 19, 2026 — Rated 6 out of 10 by E.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I spent $160 and wrong pose was sent. I ordered the pose with an American flag but I was sent gray pose

Report a concern   June 19, 2026 — Rated 10 out of 10 by T.M.H. The Grad Team
What do you like about our products and services?

The phots are beautiful!!!!!

Report a concern   June 19, 2026 — Rated 2 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my pics…I ordered them weeks ago and can’t find any receipts in my inbox. It was over $100 bucks, so that’s a shame. My email is Email address removed and my number is Phone number removed; I’m Name removed, an LSU Graduate. Please reach out if you can help me—I’d hate to pay again for these 3 pics I want. Thanks.

Report a concern   June 19, 2026 — Rated 10 out of 10 by T.A. The Grad Team
What do you like about our products and services?

Everything 100% rating

Report a concern   June 19, 2026 — Rated 8 out of 10 by A.M. The Grad Team
What could we do to improve?

Lower prices!

Report a concern   June 19, 2026 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures sucked and were not flattering at all

Report a concern   June 19, 2026 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

the quality and ease of ordering


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