The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7875 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2025 — Rated 8 out of 10 by B.A. The Grad Team
What could we do to improve?

The prices are too high

Report a concern   September 26, 2025 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Graduation was organized very well. Great experience!

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

Everything was excellent

Report a concern   September 26, 2025 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Pics were sent fast.

Report a concern   September 25, 2025 — Rated 9 out of 10 by L.S. The Grad Team
What do you like about our products and services?

The setup was a bit weird getting into the arena but after that everything was great

Report a concern   September 25, 2025 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the print is very BAD. Image is very pixelated

Report a concern   September 25, 2025 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

Picture

Report a concern   September 25, 2025 — Rated 7 out of 10 by N.D.P. The Grad Team
What could we do to improve?

-The glares. I paid to have the glare on the diploma cover taken off and it was not.
-Full length shots.
-They had a variety of pictures to choose from but only chose 2.

Report a concern   September 22, 2025 — Rated 8 out of 10 by L.P. The Grad Team
What could we do to improve?

Quality of prints

Report a concern   September 22, 2025 — Rated 7 out of 10 by T.W. The Grad Team
What could we do to improve?

The mailer was too basic and it was folded when it arrived. It needs to be sturdy. Also, when ordering pictures, a copyright release should be sent as well.

Report a concern   September 22, 2025 — Rated 10 out of 10 by P.D. The Grad Team
What do you like about our products and services?

It was very easy and professional

Report a concern   September 22, 2025 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Beautiful photos . I was able to enjoy the event without worrying about taking photos myself.

Report a concern   September 21, 2025 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

The pictures were great! The ease of editing/cropping and placing order was excellent!

Report a concern   September 21, 2025 — Rated 10 out of 10 by G.P. The Grad Team
What do you like about our products and services?

It was easy to find and select the pictures that we wanted to print.

Report a concern   September 20, 2025 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

No comment

Report a concern   September 20, 2025 — Rated 6 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The event was very unorganized and confusing.

Report a concern   September 19, 2025 — Rated 2 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were edited and changed the color of my child’s hair! I didn’t think they took great pictures but I couldn’t be where they were so I wasn’t able to get pics. I literally could’ve gotten better pics on my iPhone13 if I was at the view point of the photographers.

Report a concern   September 19, 2025 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The service was friendly and the products were a high quality. I like all my pictures. Thank you.

Report a concern   September 19, 2025 — Rated 2 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos taken were from below not above & VERY unflattering. Only pic we got was the one taken outside in good lighting (natural) & at an angle instead of straight on. Need better photographers for next time!

Report a concern   September 19, 2025 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

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Report a concern   September 19, 2025 — Rated 10 out of 10 by N.A. The Grad Team
What do you like about our products and services?

Easy to order, lots of choices and prompt delivery

Report a concern   September 19, 2025 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

The products and services are wonderful quality & there are so many options to choose from!

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.I. The Grad Team
What do you like about our products and services?

Very awsome

Report a concern   September 19, 2025 — Rated 8 out of 10 by A.W. The Grad Team
What could we do to improve?

Prices were a little steep for the digital packages

Report a concern   September 19, 2025 — Rated 10 out of 10 by L.J. The Grad Team
What do you like about our products and services?

My photograph was very nice and just like the sample, this was a great job.

Report a concern   September 19, 2025 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Excellent product, 100% recommended.

Report a concern   September 19, 2025 — Rated 7 out of 10 by A.H. The Grad Team
What could we do to improve?

Images during ceremony were somewhat dark. My graduate was fine but impossible to see her advisors face during the robing portion. He seemed more like a shadowy dark image behind her. Would like to have seen both people. But you did get the most important person my daughter so I appreciate that very much

Report a concern   September 19, 2025 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Working with a representative and the professional service she provided to receive our selected pictures.

Report a concern   September 19, 2025 — Rated 0 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo looks horrible that I ordered from there. The photos cost way too much to be blurry.

Report a concern   September 19, 2025 — Rated 10 out of 10 by M.G.S. The Grad Team
What do you like about our products and services?

I loved the quality of the pictures took during my graduation ceremony. Thank you Grad Team for capturing those wonderful moments!


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