The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9366 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2026 — Rated 0 out of 10 by H.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the photos, reached out and got an automated message that my inquiry had been recieved, but no follow up and still don't have the photos I paid for.

Report a concern   June 20, 2026 — Rated 3 out of 10 by B.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices extremely high. Background options not desirable.

Report a concern   June 20, 2026 — Rated 1 out of 10 by N.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are truly criminal.

Report a concern   June 20, 2026 — Rated 10 out of 10 by T.B.C. The Grad Team
What do you like about our products and services?

Easy to order

Report a concern   June 20, 2026 — Rated 4 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are overpriced and they look like an amateur photographer took them.

Report a concern   June 20, 2026 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Photographers did an amazing job of capturing the excitement of graduation! The selection of pictures taken were great, leaving it difficult to choose which ones. Therefore, we purchased a couple different backgrounds. Thank you!!

Report a concern   June 20, 2026 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

I like that you do not have to buy a package. Having the choice of individual photos and photos background and poses were nice.

Report a concern   June 20, 2026 — Rated 10 out of 10 by O.A. The Grad Team
What do you like about our products and services?

Excellent customer service!

Report a concern   June 20, 2026 — Rated 10 out of 10 by T.O. The Grad Team
What do you like about our products and services?

We thought the quality was great. I appreciated having someone to capture those moments up close.

Report a concern   June 20, 2026 — Rated 8 out of 10 by L.M. The Grad Team
What could we do to improve?

Prices were a little high & would have liked 3x5s.

Report a concern   June 20, 2026 — Rated 10 out of 10 by V.K. The Grad Team
What do you like about our products and services?

They indeed come out so professional

Report a concern   June 20, 2026 — Rated 7 out of 10 by J.A. The Grad Team
What could we do to improve?

It was an expensive picture.

Report a concern   June 20, 2026 — Rated 4 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I received the wrong finish and have sent 2 emails w no response. My photos are also bent and should be shipped in a more sturdy package.

Report a concern   June 20, 2026 — Rated 8 out of 10 by S.G. The Grad Team
What could we do to improve?

The price that I was quoted when purchasing online was not the final price at checkout. I purchased several 5x7s and when I would add an additional picture I was quoted $6 to add that purchase but when I got to checkout that savings was not applied. If it was not the last day to purchase before the price increase I would have contested the price. Disappointed that the savings was not applied and misleading.

Report a concern   June 20, 2026 — Rated 0 out of 10 by T.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered digital photos that said they’d be here in three days. I’ve never received them. I’ve reached out four times to have no response back.

Report a concern   June 20, 2026 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 20, 2026 — Rated 0 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The magnets were so dark you can not make out the face of my son or the lady handing him him diploma. I was very disappointed

Report a concern   June 20, 2026 — Rated 3 out of 10 by V.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received were not like the proofs on my 8 x 10’s. Very disappointed in the quality for what I was charged.

Report a concern   June 19, 2026 — Rated 9 out of 10 by H.H. The Grad Team
What do you like about our products and services?

Captured both my college grads smiling for the camera. Great proud moment for them and us as their parents.

Report a concern   June 19, 2026 — Rated 6 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I feel many of the shots were not as aesthetic as I would expect. Not upset about the pictures I purchased but not great. It felt more like a quantity over quality situation.

Report a concern   June 19, 2026 — Rated 0 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered photos and never received them.

Report a concern   June 19, 2026 — Rated 7 out of 10 by K.J. The Grad Team
What could we do to improve?

Your quality of pictures was fabulous. I had my oldest daughter graduate two years ago same school. I’m not sure if it’s the same photographer but here are my comparisons. My oldest daughter had the background darkened out so the focal point was my Daughter, diploma and a professor. this year’s picture they did not do that. I don’t know if I would’ve noticed it, but I liked the darkening of the background. I had a couple people walking behind my daughter getting her diploma so that was disruptive.
The second thing that I was the most displeased was, I chose the two picture frame with a plaque on the bottom. School graduating class and name. I expected to get a real cut out Matt board, instead I got a picture of two framed pictures in my frame and the plaque is not even metal. It’s all AI. there was no option for a leather bound book version of the two pictures. I really enjoyed that from my first daughter. That option was not available with your company.

Report a concern   June 19, 2026 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Beautiful photo to capture a perfect day!!

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.K. The Grad Team
What do you like about our products and services?

I liked the multiple choice of photos and the service was very quick

Report a concern   June 19, 2026 — Rated 1 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

HI, I paid to have the hair retouch and nothing was done so I emailed and again nothing was done so... maybe you'll contact me now? I would appreciate it.

Report a concern   June 19, 2026 — Rated 5 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The frame was broken on delivery. Very cheap, brittle material. The corners literally crumbled. Picture was great.

Report a concern   June 19, 2026 — Rated 9 out of 10 by D.L.J.M. The Grad Team
What do you like about our products and services?

Pictures are good. Fast service. I just didn’t like to have to sign back in to order every pose, and that could have been because I use my phone.

Report a concern   June 19, 2026 — Rated 0 out of 10 by P.C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid $100 for 3 photos. That’s a scam. Of course I would want some grad photos but to pay $100 for 3 digital photos is robbery.

Report a concern   June 19, 2026 — Rated 2 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish there was a preview of what the picture will look like before paying for enhancements. $45 seemed awfully expensive for just 1 photo that was only a 5×7.

Report a concern   June 19, 2026 — Rated 6 out of 10 by M.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Whoever took the pictures didn’t take the time to make sure the tassel was facing the correct way and hanging down right. You could tell it was a rushed picture then the backgrounds were just changed. I had a question about adding the solid gray background to one of the better images and no one responded.


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