The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7875 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Easy to order and quick (even 3 years after the event!).

Report a concern   November 7, 2025 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

photograpgh pictures were 10/10 quality, minus the walking out of stadium pics

Report a concern   November 7, 2025 — Rated 9 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Everything was as expected.

Faster turn around gets you a 10 though

Report a concern   November 7, 2025 — Rated 7 out of 10 by J.V. The Grad Team
What could we do to improve?

Pictures are far too expensive especially for digital packages.

Report a concern   November 7, 2025 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

The team captured great moments that will last a lifetime.

Report a concern   November 7, 2025 — Rated 10 out of 10 by S.A. The Grad Team
What do you like about our products and services?

Awesome! I like it

Report a concern   November 6, 2025 — Rated 9 out of 10 by B.T. The Grad Team
What do you like about our products and services?

I enjoy the photos, but the prices are a bit ridiculous. $110 for three photos is a bit excessive, but I do appreciate the professionalism and quality of photos.

Report a concern   November 6, 2025 — Rated 9 out of 10 by A.G. The Grad Team
What do you like about our products and services?

The ease of the process

Report a concern   November 6, 2025 — Rated 3 out of 10 by A.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures have a weird blue tint to them, that definitely want there in the proofs.

Report a concern   November 6, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

The quality and how fast they Arrived!

Report a concern   November 6, 2025 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Everything looked very nice

Report a concern   November 6, 2025 — Rated 4 out of 10 by B.V. The Grad Team
How did we disappoint you and what can we do to make things right?

One picture I received was overly bright, it did not look like the picture I was provided online.

Report a concern   November 3, 2025 — Rated 9 out of 10 by W.B. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   November 1, 2025 — Rated 5 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

They took the photo very fast, and didn’t let me look at it or do any retakes. The result was a professional headshot that Im not satisfied with and will probably never use. I was looking forward to getting that headshot.

Report a concern   November 1, 2025 — Rated 10 out of 10 by N.R. The Grad Team
What do you like about our products and services?

prompt delivery,easy ordering

Report a concern   November 1, 2025 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Different backgrounds to choose from, great quality of prints

Report a concern   October 31, 2025 — Rated 9 out of 10 by P.J. The Grad Team
What do you like about our products and services?

A bit expensive

Report a concern   October 31, 2025 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Quality and speed of shipping

Report a concern   October 31, 2025 — Rated 10 out of 10 by N.G. The Grad Team
What do you like about our products and services?

I loved everything.

Report a concern   October 31, 2025 — Rated 9 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Very easy and straightforward

Report a concern   October 31, 2025 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Great photo skills

Report a concern   October 31, 2025 — Rated 7 out of 10 by R.F. The Grad Team
What could we do to improve?

Fix hair that’s astray. I held my diploma a bit high so my medal was hidden. More attention to detail

Report a concern   October 31, 2025 — Rated 10 out of 10 by R.P. The Grad Team
What do you like about our products and services?

Quick turnaround and several background options

Report a concern   October 31, 2025 — Rated 5 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos cost as much as ones on a cruise. After having to pay for travel, time off, place to stay, and food for the event, we then have to pay a crap ton of money to get photos of a special and one in a lifetime event. The photographers were walking around and snapping one or two photos of each person, not throwing a photoshop for each individual, so why do I need to pay $37 for each photo. This cost should already be in the price of graduation and every photo taken should be given. Definitely a money grab.

Report a concern   October 31, 2025 — Rated 9 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Excellent

Report a concern   October 31, 2025 — Rated 6 out of 10 by D.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Some pictures were really blurry. They were overly expensive. The pictures we took on our phone were better than the ones taken professionally…

Report a concern   October 30, 2025 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

The graduation events were great !! Everyone was so helpful and seemed happy to be there to support us .

Pictures were great , I received them today .

All around 10!!

Report a concern   October 30, 2025 — Rated 10 out of 10 by H.N. The Grad Team
What do you like about our products and services?

They came fast and they a beautiful of great quality

Report a concern   October 30, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

The pictures were amazing!

Report a concern   October 30, 2025 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

The grad team showed lots of energy and was very helpful. Looks like something I'd want to be apart of one day!


Privacy Policy