The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8407 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 29, 2026 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

Nat was polite and helpful.

Report a concern   January 29, 2026 — Rated 10 out of 10 by B.U. The Grad Team
What do you like about our products and services?

Many affordable options.

Report a concern   January 29, 2026 — Rated 8 out of 10 by L.A. The Grad Team
What could we do to improve?

If hats are crooked or holding the diploma correctly. Little things with the posing that can make the picture better

Report a concern   January 29, 2026 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Great service, great pictures, decent price and quality and ultra fast delivery.

Report a concern   January 29, 2026 — Rated 5 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It's unfortunate that we don't have other opcions and need to buy what are you sell.

The pictures are expensive.

Report a concern   January 29, 2026 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Very satificatory

Report a concern   January 29, 2026 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Fast service...budget friendly...great quality...beautiful pictures!

Report a concern   January 29, 2026 — Rated 0 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I was sent the wrong picture. And communication has been awful as far as me getting the correct picture.

Report a concern   January 29, 2026 — Rated 7 out of 10 by M.R.B. The Grad Team
What could we do to improve?

Photos coming across the stage and a handshake would have been nice. Ensuring the gown is zipped and straight would also look better. The poses were not what I’ve gotten from my other children’s college graduations.

Report a concern   January 29, 2026 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Fast turn around time. I thought I ordered a more matte finish but the photos are a little more glossy than I thought they would be but that could have been a mistake on my part.

Report a concern   January 29, 2026 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for digital photos seems excessive.

Report a concern   January 29, 2026 — Rated 6 out of 10 by B.N.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were good quality. Print packages were expensive and inflexible. Cost for digital files was much higher than anticipated.

Report a concern   January 29, 2026 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The photographers were so kind the day of graduation. The picture turned out great. I loved the options available for purchases.

Report a concern   January 29, 2026 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Only gave a zero due to the fact of being bombarded with emails about my satisfaction when i never received my order yet.

Report a concern   January 29, 2026 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Fast and prompt service

Report a concern   January 29, 2026 — Rated 5 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The scenic background choices could’ve had mountains or something wintery since it was a Winter graduation in Bozeman, MT

Report a concern   January 29, 2026 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

The pictures came out wonderful and were sent speedily. I would definitely use them again!

Report a concern   January 29, 2026 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Very convenient to order and received photos quickly.

Report a concern   January 29, 2026 — Rated 8 out of 10 by D.C. The Grad Team
What could we do to improve?

lower your prices and keep the shipping reasonable.

Report a concern   January 29, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Easy website to use a fast delivery.

Report a concern   January 29, 2026 — Rated 8 out of 10 by K.C. The Grad Team
What could we do to improve?

The image for the glossy effect should have been shown on other picture formats as I wouldn’t have gotten it with the background style we chose as it’s too glossy. However the image you display shows the picture to be more vibrant and not flat. When choosing an image with the school’s logo behind the glossy effect is a bit too extra in my opinion. Other than that, your services were easy to use.
One other suggestion is the magnet picture is poorly designed as my younger children’s elementary school magnet picture is better with the entire picture being a magnet, not just a square magnet attached to the top of the picture.

Report a concern   January 29, 2026 — Rated 1 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are not worth it at all. The photos are rushed and don’t look right. I understand they are taken during graduation, but my kiddo didn’t look like themselves in any except one that I chose - paid $40 for and there are other people in the background. Your service is a ripoff!!!

Report a concern   January 28, 2026 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Pics in digital download

Report a concern   January 28, 2026 — Rated 5 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The camera that took my son's pinning ceremony messed up and now I don't have any pictures from his ceremony. The camera should have been checked before the ceremony. Very Disappointed.

Report a concern   January 27, 2026 — Rated 4 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

$60 for ONE digital photo is ridiculous. Prices need to be much more reasonable.

Report a concern   January 27, 2026 — Rated 8 out of 10 by M.C. The Grad Team
What could we do to improve?

The name of the College waa not on it

Report a concern   January 26, 2026 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Nice pics and easy to order — Very glad I got these.

Report a concern   January 26, 2026 — Rated 9 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Everything was great, pictures were beautiful, communication was excellent, and the website was easy to navigate. I found the price point a little high, but otherwise all was excellent!

Report a concern   January 26, 2026 — Rated 9 out of 10 by A.A.G.V. The Grad Team
What do you like about our products and services?

The grade provided goes to the whole process of ordering our needs. Still pending to receive the photos to be evaluated

Report a concern   January 25, 2026 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

It would be helpful to have chairs for the grads to sit on while they wait in the back before they go into the arena. We have to stand for a long period of time. Many of us are in high heels.

It would also be helpful to have water available for purchase while we wait.


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