The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10298 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 10, 2026 — Rated 10 out of 10 by O.V. The Grad Team
What do you like about our products and services?

The digital images were emailed very quickly

Report a concern   September 10, 2026 — Rated 9 out of 10 by E.S. The Grad Team
What do you like about our products and services?

The picture turned out great, and I was glad to be able to order some individuals /not have to do a package

Report a concern   September 10, 2026 — Rated 9 out of 10 by S.W. The Grad Team
What do you like about our products and services?

I definitely appreciate your timely delivery!!
The pictures are great!!!

Report a concern   September 10, 2026 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Very professional. Courteous photographer. Prompt and efficient service.

Report a concern   September 9, 2026 — Rated 8 out of 10 by T.W. The Grad Team
What could we do to improve?

Overall well done. Would make a suggestion that for the momentous photos, e.g. like accepting the diploma, that the photographer would take a bit more time to capture the congratulatory handshake. My photo was not good.

Report a concern   September 6, 2026 — Rated 10 out of 10 by K.Y. The Grad Team
What do you like about our products and services?

Pictures turned out great!

Report a concern   September 5, 2026 — Rated 0 out of 10 by W.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not obtained my order.

Report a concern   September 5, 2026 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Responsiveness of the customer service team!

Report a concern   September 4, 2026 — Rated 1 out of 10 by N.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for photos. You know nobody is buying them

Report a concern   September 4, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Everything

Report a concern   September 3, 2026 — Rated 9 out of 10 by N.P. The Grad Team
What do you like about our products and services?

It was a really quick turnaround and ordering and delivery was really quick

Report a concern   September 3, 2026 — Rated 10 out of 10 by O.O. The Grad Team
What do you like about our products and services?

It was nice working with you.

Report a concern   September 3, 2026 — Rated 3 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture at graduation was awful. Not sure there is anything. I enjoyed the event night photos, but was extremely disappointed in my graduation photo and that was the most important to me.

Report a concern   September 3, 2026 — Rated 10 out of 10 by J.K. The Grad Team
What do you like about our products and services?

Amazing job. Thank you guys.

Report a concern   September 3, 2026 — Rated 6 out of 10 by K.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor image quality and poor selection options. One of the images was so off centered I couldn’t choose it the others had an orange tint

Report a concern   September 3, 2026 — Rated 6 out of 10 by L.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I’m very thankful that you captured pictures that I was not able to, but your prices are way too high!!!! You should make it more affordable for families!

Report a concern   September 3, 2026 — Rated 0 out of 10 by H.G. The Grad Team
How did we disappoint you and what can we do to make things right?

These photos are outrageously expensive.

Report a concern   September 3, 2026 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

High quality products

Report a concern   September 3, 2026 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

i loved the plaque i ordered and the pictures were great quality

Report a concern   September 3, 2026 — Rated 2 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The images were terrible.

Report a concern   September 3, 2026 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Great selection!

Report a concern   September 3, 2026 — Rated 5 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I get you’re afraid people will steal your art, but my son and I live in 2 different states and we’re trying to coordinate me buying everything together so blocking screen sharing on phone and such really added a layer of extra work. Also, I would start to put stuff in cart and if I didn’t continue within a minute or two, it wiped everything out. The photos are gorgeous, but I think it probably took me a total of 2 hours to complete the order for what we wanted between these two issues. Way, way too hard to deal with to order photos.

Report a concern   September 3, 2026 — Rated 10 out of 10 by M.A.R. The Grad Team
What do you like about our products and services?

fast delivery

Report a concern   September 3, 2026 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Photos were excellent.

Report a concern   September 3, 2026 — Rated 6 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

expensive

Report a concern   September 3, 2026 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Quality was great and delivery time was speedy

Report a concern   September 3, 2026 — Rated 10 out of 10 by C.B.H. The Grad Team
What do you like about our products and services?

It was a very efficient process. I commend the team for a job well done. So many different pictures and they were beautiful.

Report a concern   September 1, 2026 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

The pictures I ordered came quickly and quality is more than I expected! Thank you!

Report a concern   September 1, 2026 — Rated 5 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

plague delivered damaged and still waiting on replacement

Report a concern   August 31, 2026 — Rated 3 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Half the picture was of someone else.


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