based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prices increased even thoigh I had received a text that same day that it was the last day to purchase at the reduced price. Sent an email asking about it and received zero response, not even an acknowledgement that I sent an email.
I have emailed twice about my pictures with no response. One of the 5X7 pictures is of my son and his friends. The original picture shows all four of them together and we ordered two 5X7. When we received the actual picture, his friend on the left side was completely cut off. There are only three of them showing. This is not acceptable and my son was very hurt by this. I asked that a new corrected picture be sent showing all four of them. Your company has ignored my concern. It is shameful that this occasion which is a once in a lifetime event seems meaningless to you. We want the two 5X7 pictures corrected showing all four of them. They were best friends in high school. Your company needs to do the right thing and fix this.
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Price and convenience
Prices are high.
My son’s photos came out great.
Quality of photos were sub par and way too expensive. I had to take digital file I purchased to a photography lab to have photoshop work done on image before I could have prints made. The photo taken was horrible, his gown was bunched on one side and chords all crooked. The photographer should have an assistant who should have assisted in making sure students gown and cords were straight or at least tell the student to fix before taking shot. Very disappointed.
Lighting was bad. Face was shiny.
The background was the same as last year for his bachelor degree. Would have been nice to see something different for a masters
Too expensive
Convenience of ordering and fast delivery
Photo quality
I just wish they could have take more family photos
A wide variety of products.
The quality of the pictures were not the best. Looked a little too dark overall
So many photos and angles to choose from
I wish there wouold have been several different shots to choose from.
I love the quality of the images! However the pricing was a bit over the top.
For what they charge for photos, they could at least take more than one and/or provide direction for posing and positioning in front of the background and flowers. My eyes were closed when shaking hands for my degree. The best photo of me from this event was a candid picture taken by the University photographer when I was walking out onto the floor. And that one was free to download.
Overpriced and impossible to tell if the photos are blurry prior to purchasing
Great
Quality of pictures and having more than one camera set up is an improvement from years past. Did note one problem for graduates that are taller (6 ft) in that the left side camera was set too low. A significant part of the picture includes sound equipment thus the graduate's head (and the faculty standing behind the grad for "hooding") have very little border between their heads and the edge of the picture. Cropping "helps" get rid of the sound equipment but it was still difficult to get a "centered" picture of the Grad & faculty member. The tops of their heads are too close to the edge of the photo.
The pictures came a little warped in the envelope!
But the pictures were nice!
One of the pictures was out of focus... you couldn't tell in the proofs.
I never received my pictures after paying for them. Also emailed your support team and never heard back. Unacceptable
Easy to use and order.
Pictures are blurry and not clear. Not worth the money
Very easy to order on line and the pictures came out great!
Photographs came out dark and underexposed. The quality of photos was not apparent from the sample images on website.
Some of the graduates had eyes closed in all three of their pictures. Our photo that we paid for had a crease across the middle. The brochure had a number that on several days did not work and an email that also did not seem to be correct. After some research online my husband got through and was promised a new picture which has not been received.
The lighting was terrible on my daughter's graduation picture. You can't even see the cover of the diploma holder due to the glare from the light. It's just a super bright glare over the entire diploma. Someone should have been directing them to change the angle that they were holding their diploma so we could actually see it in the picture. Very disappointed.
The photographers were friendly and I think a good job of getting pictures at different times in the ceremony. I have never been to a graduation that had so many photographers taking pictures during every time of the ceremony. That was very nice, since I couldn't be at each part to take pictures. Thank you for being so considerate of the parents and wanting to have all the memories without the stress!