The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2024 — Rated 10 out of 10 by B.N.H. The Grad Team
What do you like about our products and services?

Great job:)

Report a concern   November 8, 2024 — Rated 7 out of 10 by J.L. The Grad Team
What could we do to improve?

Too expensive!!

Report a concern   November 8, 2024 — Rated 5 out of 10 by S.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices extremely high.

Report a concern   November 8, 2024 — Rated 7 out of 10 by K.L. The Grad Team
What could we do to improve?

The service is good but the prices are more than i would like. I would have purchased more photos if the prices were better

Report a concern   November 8, 2024 — Rated 8 out of 10 by V.D. The Grad Team
What could we do to improve?

Pictures were good
but the print quality and format were not so good.

The main picture where I was standing with my degree folder in hand was good. But the printed photo was very disappointing. I opted for the one with standing whole photo with the American flag. The photo print that was sent to me was only half, it just had my face, a little above waist, the flag and my degree folder were not printed.

I was disappointed because my family could not click this close.

Report a concern   November 8, 2024 — Rated 5 out of 10 by I.G. The Grad Team
How did we disappoint you and what can we do to make things right?

You guys took a picture of me without even knowing
It would’ve been nice to get a heads up so i can smile instead of taking a picture and not being aware or ready

Report a concern   November 8, 2024 — Rated 8 out of 10 by J.D. The Grad Team
What could we do to improve?

Make sure that the hands are shown holding the holder for the certificate of degree.

Report a concern   November 8, 2024 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Great team

Report a concern   November 8, 2024 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

My pictures turned out amazing! I didn’t need any extra touch ups or editing. I loved them. I also loved how many different angles I got to choose from!

Report a concern   November 8, 2024 — Rated 3 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer did not take the time to tell you to fix or adjust your gown and things of that nature. I was not satisfied with the photo quality

Report a concern   November 8, 2024 — Rated 5 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices were OUTRAGOUS. The pictures were good, but pricing was ridiculous. Maybe you could have people opt in to get pics if they may be interested, and that will lower the cost of your team taking and processing images, then lower the cost passed on to those of us who purchase the images.

Report a concern   November 8, 2024 — Rated 6 out of 10 by G.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures after finishing don’t meet my expectations. The 8x10 scale is too large and expected the photo would have been scaled accordingly.

Report a concern   November 8, 2024 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Everyone taking pictures was very nice and took the time with each of us.

Report a concern   November 8, 2024 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

I enjoyed the staff and the turnout of my pictures.

Report a concern   November 8, 2024 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

They captured great angles of student in different places, from walking to and on stage getting the diploma.

Report a concern   November 8, 2024 — Rated 8 out of 10 by S.B. The Grad Team
What could we do to improve?

The photographer should take pictures of all cultures and not do biased to one culture. The graduating class was mixed however all the pictures on the site it’s not reflective.

Report a concern   November 8, 2024 — Rated 9 out of 10 by Y.D.S. The Grad Team
What do you like about our products and services?

It is a bit pricey but I got beautiful pictures. I hope that I can reorder from here in the near future

Report a concern   November 8, 2024 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

The photos are amazing and the service is timely and efficient!

Report a concern   November 8, 2024 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The photos were great but the prices were high.

Report a concern   November 8, 2024 — Rated 10 out of 10 by E.M.B. The Grad Team
What do you like about our products and services?

It was great. Easy, organized and timely.

Report a concern   November 8, 2024 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Fast and easy to get

Report a concern   November 8, 2024 — Rated 7 out of 10 by P.J. The Grad Team
What could we do to improve?

Better shots and more angles for such exorbitant prices.

Report a concern   November 8, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are basic, very expensive, I expected hard copies that I didn’t get. Wasted $200 for nothing. It’s like taking photos with my own phone. Very disappointed.

Report a concern   November 5, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

I'm not exactly sure what all products and services the grad team was able to get to me. I did enjoy the ring from Jostens and the things that I could purchase. We can admit, they are a bit expensive, however, I was able to order the photos I wanted as well as other things. The digital downloads were awesome.

Report a concern   November 5, 2024 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

My pictures look excellent.

Report a concern   November 4, 2024 — Rated 8 out of 10 by M.L. The Grad Team
What could we do to improve?

One of my photos had a blemish on it. Like a little speck of something was under the gloss or something. I'm not sure, but it wasn't perfect. I also wish you guys would've let us take a professional head shot. I could really use an updated professional head shot and we were all dressed up anyways. Would've been nice

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

The original 8x10 was damaged and they sent me a new right away, no extra charge. Super easy and friendly customer service. Way better than Texas Photo. Thank you

Report a concern   November 3, 2024 — Rated 10 out of 10 by M.L.S. The Grad Team
What do you like about our products and services?

Excellent service and the photo turned out great. I was very pleased!

Report a concern   November 3, 2024 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

Great pictures, swift ordering. They were a little high priced for me

Report a concern   November 2, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Very easy ordering and fast shipping


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