The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2024 — Rated 0 out of 10 by R.D.B.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Not disappointed. No one to recommend college pictures to.

Report a concern   June 15, 2024 — Rated 7 out of 10 by L.O. The Grad Team
What could we do to improve?

The pics were fine. I think $15 for glasses touch up is high. More background choices.

Report a concern   June 15, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

The quality of the pictures were incredible. Perfect lighting, captured her personality flawlessly and loved the background options

Report a concern   June 15, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I am very disappointed in the quality of these photos. For this price they should be professional grade! I purchased my sons 3 years ago and they were nice classic professional grade. This year you can see the dots and the coloring is terrible. Waste of money but i kept them bc thats my only remembrance i have.

Report a concern   June 15, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

The ordering process was so easy. They made it clearance precise to understand the different choices. I absolutely love my photo. 10 out 10. Would definitely recommend...

Report a concern   June 15, 2024 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Never heard back from customer service. The editing they did on my graduation pictures turned my blonde hair red.

Report a concern   June 15, 2024 — Rated 1 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Sending damage pictures.

Report a concern   June 15, 2024 — Rated 4 out of 10 by R.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I only received 3 or 4 pics of my son.
I know they took one picture of us as a family & we didn't get it.
Also, there were pics taken at the awards ceremonies which we never saw.
Not sure if it was the same people.

Report a concern   June 14, 2024 — Rated 10 out of 10 by R.C.B. The Grad Team
What do you like about our products and services?

Easy to use website. Quick delivery and quality photos.

Report a concern   June 14, 2024 — Rated 0 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures from the stage were taken from the floor and angled up…..no one looks good from that angle. I could not crop the pictures for the plaques. So I did not buy it. . The options for framed pictures was not much to choose from.

Report a concern   June 14, 2024 — Rated 1 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures did not come out the way I expected

Report a concern   June 14, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

High quality and captured key moments perfectly

Report a concern   June 14, 2024 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The pictures and ease of ordering them when they were available

Report a concern   June 14, 2024 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Nice professional photos. Liked the flag option as well as the flowers in the background,

Report a concern   June 14, 2024 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Appreciate the Grad pictures. They turned out well and captured memories!

Report a concern   June 14, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Easy ordering process

Report a concern   June 14, 2024 — Rated 10 out of 10 by J.Y. The Grad Team
What do you like about our products and services?

the quality of the pictures. Also, the photographer took the excellent of portraits of the person.

Report a concern   June 14, 2024 — Rated 7 out of 10 by L.M. The Grad Team
What could we do to improve?

Packaging was flimsy. leaving pictures at risk of being bent in shipment.

Report a concern   June 14, 2024 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Appreciated the wonderful photo!

Report a concern   June 14, 2024 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

High quality, beautiful presentation

Report a concern   June 14, 2024 — Rated 8 out of 10 by S.M. The Grad Team
What could we do to improve?

Price

Report a concern   June 14, 2024 — Rated 1 out of 10 by I.N. The Grad Team
How did we disappoint you and what can we do to make things right?

You cost me nearly $80 for a frame I could have bought at Walmart for $14. The glass is not glare free -Ha! If it had not been for the picture I wanted of my son in that chest wood frame, you would never have had my business. I have not been giving a good review to everyone who have seen for themselves how cheap that frame is and agreed with me. Nor will I encourage/recommend to anyone to buy your cheap picture frames. More than that - I had requested specific wording that were placed underneath my son’s picture. You may as well have physically thrown that frame at me - cause I feel slapped in my face and insulted.

Report a concern   June 14, 2024 — Rated 10 out of 10 by A.Z. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 14, 2024 — Rated 5 out of 10 by B.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures weren't that great, sadly, especially the one with my mouth gaping open. All the copyright scrolling through also distorted the photos on the website. Wasn't overly impressed when the actual proof arrived. Thankfully, my sister is a professional photographer too and got some really great photos. Liked the photos my Google Pixel 7 phone took too. Overall was still a very fun weekend!

Report a concern   June 14, 2024 — Rated 10 out of 10 by B.F. The Grad Team
What do you like about our products and services?

The pictures looked great once printed and they all arrived in a very reasonable amount of time!

Report a concern   June 14, 2024 — Rated 8 out of 10 by P.B. The Grad Team
What could we do to improve?

Letters on college logo are blurry

Report a concern   June 14, 2024 — Rated 0 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture that I received is bended and I reached out couple time and got no response. Very poor services and not acceptable.

Report a concern   June 14, 2024 — Rated 0 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughter hand was disfigured in the photo

Report a concern   June 14, 2024 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   June 14, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Timely,good quality photo.


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