The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

The photos were excellent in quality and they were delivered in a very timely manner. The process of purchasing was very easy.

Report a concern   November 15, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Fast and easy access to graduation photos with a variety of prints from digital to basic print formats. Great service and good options!

Report a concern   November 15, 2024 — Rated 9 out of 10 by K.H. The Grad Team
What do you like about our products and services?

It was quick and the quality of the photos was great.

Report a concern   November 15, 2024 — Rated 5 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked better prices for the single photos or a package to buy 4 different poses in a good deal

Report a concern   November 15, 2024 — Rated 7 out of 10 by K.D. The Grad Team
What could we do to improve?

I especially wanted one of my actually r4eceiving my diploma and one wasn't good, but the other was not a full frontal picture, but it was at least better than the other.

Report a concern   November 15, 2024 — Rated 9 out of 10 by N.M. The Grad Team
What do you like about our products and services?

The organization was on point

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Excellent pictures. Thank you

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.Q. The Grad Team
What do you like about our products and services?

The quality of the pictures is top notch. I also received the pictures faster than anticipated

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

I liked how great my pictures turned out and affordable they were. Also the session was quick and easy and didn’t take long at all.

Report a concern   November 15, 2024 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

Crisp clear pictures with fast delivery.

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Everything, presentation, quality worth it. Thank you!

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

On the day of my graduation. The gentleman with the twisted up mustache said to me as I was one of the last ones getting my degree. He said ' Take your moment!". That was so encouraging to me.

Report a concern   November 15, 2024 — Rated 5 out of 10 by D.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were extremely expensive but the whole graduation process was perfection

Report a concern   November 15, 2024 — Rated 10 out of 10 by D.C.P. The Grad Team
What do you like about our products and services?

Great photography, fast delivery. Thanks

Report a concern   November 15, 2024 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Professional and efficient.

Report a concern   November 15, 2024 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Professional photos, looked great, cost was fair and I received the pics in a timely manner.

Report a concern   November 15, 2024 — Rated 10 out of 10 by Y.H. The Grad Team
What do you like about our products and services?

Loved the quality of my photos and the ease of ordering online
Received my order fast and timely

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

The pictures were great

Report a concern   November 15, 2024 — Rated 9 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   November 15, 2024 — Rated 8 out of 10 by K.K. The Grad Team
What could we do to improve?

Allow grads to adjust their hoods before pictures. Provide a mirror.

Report a concern   November 15, 2024 — Rated 8 out of 10 by S.A. The Grad Team
What could we do to improve?

Great Pictures but the prices are very expensive. It would be great if you can make it more affordable. But the pictures were great.

Report a concern   November 15, 2024 — Rated 10 out of 10 by F.C. The Grad Team
What do you like about our products and services?

AMAZING PICTURES AND REASONABLE PRICES - THANK YOU

Report a concern   November 15, 2024 — Rated 10 out of 10 by M.A.I. The Grad Team
What do you like about our products and services?

10/10 Very good!

Report a concern   November 15, 2024 — Rated 0 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos all turned out blurry, even after we paid for the download and the physical copies.

Report a concern   November 15, 2024 — Rated 9 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Quality! :)

Report a concern   November 15, 2024 — Rated 3 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I think the team could have made a better job of making sure the graduates goods were on right and looked near for the the photos. The grads looked sloppy because their hoods were off center, not on right or just looked unkempt. It’s disappointing to see how a special moment like this could be handled so poorly.

Report a concern   November 15, 2024 — Rated 5 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo process at graduation was fairly smooth, though it seemed very rushed (granted there’s were hundreds of people to get through). It would have been nice to have photo ops staged prior to the ceremony as people checked in. Also, the pricing for the photos was extremely high

Report a concern   November 15, 2024 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Everything was great thank you very much .. memories for a life time

Report a concern   November 15, 2024 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

It was the most beautiful than I have ever seen in my life. Thank you for sharing your gorgeous photos!

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

Excellent service!


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