The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2024 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo I ordered was super blurry even when I asked for touch ups. I ended up paying $25 for one photo and it looked horrible.

Report a concern   June 15, 2024 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Very good!

Report a concern   June 15, 2024 — Rated 10 out of 10 by H.F. The Grad Team
What do you like about our products and services?

Quality!

Report a concern   June 15, 2024 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

My pictures were perfect. They are crisp, clear and the colors were on point. The material feels nice and thick, you can tell they are great quality as soon as you see them.

Report a concern   June 15, 2024 — Rated 2 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Several of the pictures had a weird artifact prominent in the photos I preferred. I emailed before ordering to see if they can be corrected. I never received a response and had to order my lesser preferred photos. Also, one of the photos featuring a few friends had my son out of frame almost entirely.

Report a concern   June 15, 2024 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

Quick service and good quality!

Report a concern   June 15, 2024 — Rated 2 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I ordered were not in focus and very dark. The price was very high for the poor quality photos. I appreciated the option as I did not have a good seat to take photos myself but the poor quality for the price was a disappointment.

Report a concern   June 15, 2024 — Rated 10 out of 10 by N.D. The Grad Team
What do you like about our products and services?

Easy to order .. great quality !

Report a concern   June 15, 2024 — Rated 4 out of 10 by N.N.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive being honest

Report a concern   June 15, 2024 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

Lots of pictures to choose from.

Report a concern   June 15, 2024 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos on stage were off center and the color was horrible, one was gray/purple and one was red.

Report a concern   June 15, 2024 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

expensive

Report a concern   June 15, 2024 — Rated 0 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I emailed you and told you I got an empty envelope no photos. Nobody responded!!!

Report a concern   June 15, 2024 — Rated 0 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Terrible photo by photographer. Glare in my son’s glasses. Had to send back. Don’t your photographers check their shots????

Report a concern   June 15, 2024 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

Ease if order. Quality of pics.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.Y. The Grad Team
What do you like about our products and services?

I loved the candid shots. And they were very friendly

Report a concern   June 15, 2024 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Quick and affordable! Great pic!

Report a concern   June 15, 2024 — Rated 8 out of 10 by B.O. The Grad Team
What could we do to improve?

The quality of the he pictures.

Report a concern   June 15, 2024 — Rated 0 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Your photos cost way too much to get a digital download. You need to lowercase your prices more

Report a concern   June 15, 2024 — Rated 10 out of 10 by N.L. The Grad Team
What do you like about our products and services?

I love everything ❤️

Report a concern   June 15, 2024 — Rated 8 out of 10 by R.H. The Grad Team
What could we do to improve?

I’m having an issue downloading my digital photograph. It won’t allow me to download the image.

But, I liked the Quick service in getting my pictures

Report a concern   June 15, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

The graduation photos turned out amazing

Report a concern   June 15, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Grad, was well organized.

Report a concern   June 15, 2024 — Rated 0 out of 10 by L.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have taken more photos of me had I known that I would have to pay for the photos of me taken. Very annoyed and disappointed that after the thousands of dollars I've spent then this was an additional charge AND it wasn't clearly communicated.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Great photos!

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Ease of use. Very easy to navigate and order

Report a concern   June 15, 2024 — Rated 2 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

wish we got to see all photos of us :(

Report a concern   June 15, 2024 — Rated 0 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures from original photo shoot were lost

Report a concern   June 15, 2024 — Rated 10 out of 10 by C.V. The Grad Team
What do you like about our products and services?

Good customer service.

Report a concern   June 15, 2024 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Great quality and finish.


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