The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 11, 2024 — Rated 10 out of 10 by R.K. The Grad Team
What do you like about our products and services?

The photos were high quality and professional, the sign up was easy and simple, and the purchase process was quick and easy.

Report a concern   October 11, 2024 — Rated 9 out of 10 by A.N. The Grad Team
What do you like about our products and services?

Original product. The prints are real.

Report a concern   October 11, 2024 — Rated 7 out of 10 by S.N. The Grad Team
What could we do to improve?

Things seemed rather pricey

Report a concern   October 11, 2024 — Rated 9 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Fun times, pictures to make memories last.

Report a concern   October 11, 2024 — Rated 0 out of 10 by G.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Sorry, I meant to give you a 10 for satisfied 1

Report a concern   October 11, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Great quality pictures

Report a concern   October 11, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Speed

Report a concern   October 11, 2024 — Rated 5 out of 10 by D.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Due to the high cost of the digital photos, i expected higher resolution images. 400 DPI is not worth the high price tag. Had I known the photos would only be 400 DPI, I would have declined to purchase the photos. If ypu want to maintain this high price point, increase the resolution.
In at least one of the photos, I was not the object in focus. For such a high price I would expect better.

Report a concern   October 11, 2024 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Nice quality and easy ordering process.

Report a concern   October 11, 2024 — Rated 9 out of 10 by J.C.G. The Grad Team
What do you like about our products and services?

ordering was easy and arrived quickly

Report a concern   October 10, 2024 — Rated 0 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Hello,

I ordered 3 photos, 2 of 1 pose, and 1 of another. The first 2 look great, the individual 1 is very blurry. I just sent a request to have it reproduced. I'm hoping to have someone check the quality of the photo before printing and then sending it to me.

Thanks!
Name removed
Phone number removed

Image 1156, the individual photo, is extremely blurry. Would it be possible to get this one reproduced?Phone number removed0 1-5x7 (Pearlized) 1 $13.95 $13.95
120_PRs_MW View: Handshake_Vertical
IMG_1156_MW
1 5x7
Title Line 1: University of Denver
Title Line 2: Summer Commencement
Title Line 3: 2024

Report a concern   October 10, 2024 — Rated 9 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Good quality prints and quick service.

Report a concern   October 8, 2024 — Rated 5 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I found the web interface to be clunky and my name was not linked with my pictures. I had to page through all graduation photos of my university to find it.

Report a concern   October 7, 2024 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo files will not download

Report a concern   October 5, 2024 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

The pictures turned out great! Delivered in a timely manner. May want to use a more firm cardboard to protect pictures.

Report a concern   October 4, 2024 — Rated 10 out of 10 by L.K. The Grad Team
What do you like about our products and services?

Loved the pictures, the quality and options with the finish. Loved the und back ground.
Would have liked more than one option of photo. Looked like same picture with different background. Also would gave like to see the sash at the bottom with the school logo.

Report a concern   October 4, 2024 — Rated 7 out of 10 by D.I. The Grad Team
What could we do to improve?

Reduce the cost of a single image download. $30 is still steep, but feels reasonable at least. BTW, I met some wonderfully friendly and personable photographers over grad weekend.

Report a concern   October 4, 2024 — Rated 7 out of 10 by M.M. The Grad Team
What could we do to improve?

The pictures were extremely expensive for seemingly standard quality. I paid over $50 for 3 5x7s. It would have been so nice to have been able to purchase a reasonably priced package for my daughter’s graduation to share with family.

Report a concern   October 4, 2024 — Rated 10 out of 10 by E.N. The Grad Team
What do you like about our products and services?

Quick response with the exact photo I wanted! Thank you!

Report a concern   October 4, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Perfection! Thank you!

Report a concern   October 4, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Fast delivery. Good pictures.

Report a concern   October 4, 2024 — Rated 7 out of 10 by A.B. The Grad Team
What could we do to improve?

My pictures were bent and the quality was a little fuzzy. I am glad I got a picture of my son's graduation.

Report a concern   October 4, 2024 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Quick service and good product.

Report a concern   October 4, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

The pics were beautiful. Very easyworking with staff. Thanks

Report a concern   October 4, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I was so grateful to have so many great pictures to choose from. Thank you so much for being there and taking the time to get good pictures. This will help me and my family remember the event for years to come.

Report a concern   October 4, 2024 — Rated 10 out of 10 by K.N. The Grad Team
What do you like about our products and services?

Easy to order.

Report a concern   September 30, 2024 — Rated 9 out of 10 by P.H. The Grad Team
What do you like about our products and services?

The different options to get different poses.

Report a concern   September 27, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received photos although i paid for them. I also am unable to find the original email and maybe a contact otherwise I would have contacted you company that way. Hopefully this will get to someone who can reach out to me please. My daughter is Sydney Last name removed and she graduated this May from Purdue. My email is Email address removed Thank you, First name removed

Report a concern   September 13, 2024 — Rated 9 out of 10 by P.S. The Grad Team
What do you like about our products and services?

The pictures were beautiful. You were efficient and expedient execution and flow.

Report a concern   September 11, 2024 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I reached out for assistance in a order error and never heard back since June 3


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