The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2024 — Rated 1 out of 10 by V.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were high and the photo quality that we got is really bad

Report a concern   June 15, 2024 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Love them? Great quality. Great color and you capture the best smiles

Report a concern   June 15, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Very nice mailer about how to order. Easy to order, great options, fair price, quick delivery. Lifetime keepsake.

Report a concern   June 15, 2024 — Rated 4 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

For the price of one picture you could have edited out the kids head behind my son. It wasn’t like it was a pimple I wanted erased. I would have purchased more.

Report a concern   June 15, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 15, 2024 — Rated 4 out of 10 by M.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo shaking hands with staff was horrible…The lighting, the positioning, composure of the image was just bad. The one before was pretty good. I did order the headshot.

Report a concern   June 15, 2024 — Rated 0 out of 10 by S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture quality was terrible and my frame was warped. I paid $100 plus dollars and was told I would have to pay shipping to send it back. This is very unacceptable and I am heartbroken that such beautiful memories have been tainted by bad pictures. Just send me the digital.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Took great pics!

Report a concern   June 15, 2024 — Rated 0 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

It’s was insanely expensive.

Report a concern   June 15, 2024 — Rated 0 out of 10 by T.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos not clear

Report a concern   June 15, 2024 — Rated 6 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture is not the best because of the quality

Report a concern   June 15, 2024 — Rated 10 out of 10 by T.B.B. The Grad Team
What do you like about our products and services?

Ease of purchase.

Report a concern   June 15, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to select photos, checkout and receipt of photos

Report a concern   June 15, 2024 — Rated 9 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Great quality pictures

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Quick service and Quality photos.

Report a concern   June 15, 2024 — Rated 2 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Because the proofs were so protected, I could not see the true quality of the photos before purchasing. Had I known that the images were blurry and grainy, I would have not paid the outrageous price of $100 for 3 photos. It felt like such a waste of money.

Report a concern   June 15, 2024 — Rated 0 out of 10 by B.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos came out blurry They were not very crisp and the pictures were too pricey for what they were worth

Report a concern   June 15, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Very nice and professional photos

Report a concern   June 15, 2024 — Rated 8 out of 10 by M.R. The Grad Team
What could we do to improve?

The pictures are wonderful I just wish the prices weren’t so high.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Good shots

Report a concern   June 15, 2024 — Rated 4 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing is far too expensive especially for unedited photos.

Report a concern   June 15, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Loved the pictures we ordered. We could not have captured this special moment of our daughter. Thank you so much!

Report a concern   June 15, 2024 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email 1-2 days ago complaining of the results of my photos. $300 looks nothing like proofs, blurry, darker, and disappointing

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Phone number removed

Report a concern   June 15, 2024 — Rated 0 out of 10 by J.P.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 15, 2024 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very very expensive. It’s a shame because of course we want photos of our special day. Just hate how much they charge

Report a concern   June 15, 2024 — Rated 10 out of 10 by G.E. The Grad Team
What do you like about our products and services?

Very well presented. Easy to navigate. Prompt delivery.

Report a concern   June 15, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Great product

Report a concern   June 15, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

I liked them

Report a concern   June 15, 2024 — Rated 5 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive digital copies

Report a concern   June 15, 2024 — Rated 1 out of 10 by E.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were meh, and the prices were way too high. For my son, there wasn’t any option to even just buy a 4x6, and for my daughter it cost $18 for a 4x6 print. It’s one thing to charge and make money off of a life event, but it really felt like price gouging. You will make way more money if you price things reasonably so more people can/will order pictures.


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