The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 2, 2024 — Rated 6 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed by the actual "paper" quality of the photo. It seemed slightly unfocused, not the clean, crisp photo I was expecting.

Report a concern   November 2, 2024 — Rated 7 out of 10 by D.F. The Grad Team
What could we do to improve?

Like all things associated with Universities, costs are ridiculously high. A single 5x7 picture in a tassel frame was nearly $80?

Report a concern   November 2, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Fast and efficient!

Report a concern   November 1, 2024 — Rated 9 out of 10 by S.N. The Grad Team
What do you like about our products and services?

I like the presentation of the picture is very nice

Report a concern   November 1, 2024 — Rated 7 out of 10 by M.J. The Grad Team
What could we do to improve?

There were some hit and misses with purchases made online for the phalantophy cords. Pharographs were ok but the lighting and background could have been better.

Report a concern   November 1, 2024 — Rated 8 out of 10 by M.D.S. The Grad Team
What could we do to improve?

The mandatory pictures taken in the auditorium could be improved, they were not done in a way where the grad was allowed to pose from different scenic route for a choice of purchasing a packet that was more self accepting.

Report a concern   November 1, 2024 — Rated 0 out of 10 by G.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Still waiting for the pic! Didn’t miss something?

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   November 1, 2024 — Rated 9 out of 10 by R.C.I. The Grad Team
What do you like about our products and services?

Easy to use and order

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The number of packages was great and prices were reasonable

Report a concern   November 1, 2024 — Rated 6 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not provided with precise instructions on what to do upon arrival. The lighting of my pictures was not complementary for my skin tone, I feel like they used the same lighting for everyone.

Report a concern   November 1, 2024 — Rated 3 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pose the student before picture is taken. I bought a digital image and have not received the picture that I paid for.

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.E. The Grad Team
What do you like about our products and services?

Responded quickly with the request. I got my photo less than 12 hrs after submitting request

Report a concern   November 1, 2024 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

You offer a variety of high quality photos. There were several photo opportunities at graduation in different atmospheres to really highlight the entire experience.

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Nice photos, I liked the pic with the Dean and getting hooded. Nice additions to the grad pic at the end, which I also appreciate

Report a concern   November 1, 2024 — Rated 2 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The stage photo of me on stage shaking hands with the President of the University has on screen jumbotron photo of another student in the background. Very disappointing

Report a concern   November 1, 2024 — Rated 8 out of 10 by R.G. The Grad Team
What could we do to improve?

Price of photos is too high
Taking the pics felts rushed and uncoordinated
No one helped take care of flaws in the moment.

Report a concern   November 1, 2024 — Rated 9 out of 10 by L.J. The Grad Team
What do you like about our products and services?

Pics turned out beautiful

Report a concern   November 1, 2024 — Rated 6 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed with the photos taken on the stage. Seems that a posed photograph with the student shaking hands with the faculty member after receiving their white coat would have been much better than several awkward pictures of student struggling to put on the white coat.

Report a concern   November 1, 2024 — Rated 3 out of 10 by T.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered pictures of me on stage, but when I got the pictures, mt feet and half my calves had been cropped out. It was disappointing because it was not what I ordered.

Report a concern   October 26, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Super easy and fast to get products

Report a concern   October 26, 2024 — Rated 7 out of 10 by T.O. The Grad Team
What could we do to improve?

The two shots of me receiving my diploma were good, and I suppose those were the most important, but there were also many candid shots that were not very good. I would have considered buying these, but it was too expensive to be justifiable.

Report a concern   October 26, 2024 — Rated 7 out of 10 by J.E. The Grad Team
What could we do to improve?

Stop price gouging

Report a concern   October 25, 2024 — Rated 10 out of 10 by P.C. The Grad Team
What do you like about our products and services?

Photos were all very well done and available very quickly. Wish I had known that the photos that were taken while we were walking would also be available

Report a concern   October 25, 2024 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

They were great

Report a concern   October 25, 2024 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

It was a great time and very well planned!! Thank you for everything!

Report a concern   October 25, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

All of the products were very reasonably priced and looked great

Report a concern   October 25, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Rasy to work with

Report a concern   October 25, 2024 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Easy in the pictures were nice

Report a concern   October 25, 2024 — Rated 10 out of 10 by V.M. The Grad Team
What do you like about our products and services?

Loved every minute


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