The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2024 — Rated 7 out of 10 by D.R. The Grad Team
What could we do to improve?

Packaging should be way better for the price we paid! Packaging was very flimsy and arrived bent!

Report a concern   June 14, 2024 — Rated 4 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were jot of great quality, they were grainy

Report a concern   June 14, 2024 — Rated 1 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo doesn’t look like her and all colors are overly vivid/red.

Report a concern   June 14, 2024 — Rated 5 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive— especially on heels of graduation with associated travel expenses.

Process was easy to follow

Report a concern   June 14, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 14, 2024 — Rated 3 out of 10 by R.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I loved the picture of my daughter accepting her degree from the President. I wanted an 8x10 of the whole picture from top to bottom. I ordered an 8x10 but her feet weren’t in the pic. Wasted more money to get the digital pic hoping I could figure out a way to get an 8x10 of the whole picture. Couldn’t figure it out. The pictures were way too expensive. I didn’t mind spending a little money but was disappointed that I couldn’t figure a way to get the entire picture to print on an 8x10.

Report a concern   June 14, 2024 — Rated 7 out of 10 by J.W. The Grad Team
What could we do to improve?

Very expensive for the photo packages offered.

Report a concern   June 14, 2024 — Rated 8 out of 10 by S.W. The Grad Team
What could we do to improve?

It’s not like I had an option to choose. This is who the vendor my Daughter’s school chose.

Report a concern   June 14, 2024 — Rated 10 out of 10 by C.O. The Grad Team
What do you like about our products and services?

The photos are fantastic!

Report a concern   June 14, 2024 — Rated 3 out of 10 by R.V. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t realize the discounts would go up the longer I waited to buy the photos. I feel ripped off because I acted right away.

Also, the photo packages are kind of lame so I just bought like 8 5x7 photos. I don’t need 8 wallet-sized photos, maybe add in an option for 4x6 instead of just 5x7 and higher and wallets and do a mix of the sizes

Report a concern   June 14, 2024 — Rated 5 out of 10 by P.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing was high and my daughter’s pictures all have other people in them, which I don’t feel warrants the prices being charged. Pictures also came in several different packages, making it confusing to keep track of.

Report a concern   June 14, 2024 — Rated 10 out of 10 by P.D. The Grad Team
What do you like about our products and services?

Pictures were very beautiful and were delivered fast

Report a concern   June 14, 2024 — Rated 7 out of 10 by T.D. The Grad Team
What could we do to improve?

Pricing

Report a concern   June 14, 2024 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

I liked the graduation pictures, But the pictures should have been packed with sturdy backings before mailing for them not to bend and also to protect them from rain water etc.

Report a concern   June 14, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Able to capture what us parents could not but would if we could! Thank you!

Report a concern   June 14, 2024 — Rated 7 out of 10 by B.N.T. The Grad Team
What could we do to improve?

Needed more options to change the styles of pictures. The pictures were too blurry.

Report a concern   June 14, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Very good quality. Really captured the grad in a good light

Report a concern   June 14, 2024 — Rated 0 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t received any of the things I purchased! It’s too late to make it right. I just want what I purchased. My next step is to go on social media and let as many people as I can know what kind of company this is. You prey on parents when it’s supposed to be one of the happiest times on their lives.

Report a concern   June 14, 2024 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Great pictures and a nice variety

Report a concern   June 14, 2024 — Rated 9 out of 10 by F.P. The Grad Team
What do you like about our products and services?

They’re great quality and shipping was fast.

Report a concern   June 14, 2024 — Rated 2 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra money to retouch the pictures. I assumed this was also going to take care of the glare from my son’s glasses which did not. I’m not sure what type of retouching was done, but it was not worth the extra $40 dollars I paid for the service.

Report a concern   June 14, 2024 — Rated 8 out of 10 by K.A. The Grad Team
What could we do to improve?

It’s so pricey I feel

Quality is great

Report a concern   June 14, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pics I ordered and received are blurry.
You could fix and re-send them.

Report a concern   June 14, 2024 — Rated 1 out of 10 by W.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was astronomical.

Report a concern   June 14, 2024 — Rated 10 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 14, 2024 — Rated 10 out of 10 by B.P.G. The Grad Team
What do you like about our products and services?

The quality of the picture is excellent. Also, the order arrived very soon.

Report a concern   June 14, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Candid picture options

Report a concern   June 14, 2024 — Rated 1 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We are very disappointed in these graduation pictures. They are not clear. They are low quality. These are once in a lifetime pictures of our son’s graduation and they look worse than if we took them from an iPhone. We have two 8 x 10 pictures and our son’s face is not crystal clear the way ANY photograph should be.

Report a concern   June 14, 2024 — Rated 1 out of 10 by N.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I only chose two pictures because there were not that many to choose from.

Report a concern   June 14, 2024 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Wonderful products


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