What our customers think of us!

Prompt service. Excellent images.

The pictures were great however after paying so much money for them, I would expect them to be packaged in a way that they would make it to me in pristine condition. Shoving a 8 x 10 pitcture into an 8 x 10 manila envelope sandwiched between two thin pieces of cardboard is not much proctection from the USPS let alone the elements.

All photos were taken at an upward angle.

The options made available that captured my graduate’s picture throughout the entire ceremony. Thank you

I liked the different options for both the student pose and background. Photos quality was very goood.

The pictures were wonderful. Thank you so much.

The customer service is wonderful. Emily Wakenell has assisted me on several occasions. She was exceptional and patient. My issues were resolved and/or in the process of being resolved.

Thank you,

Name removed

I was able to get my daughter’s associates graduation portrait and her bachelor’s to display side by side & they both look so great taken professionally by the same company despite being 2 years apart!

Eyes were a bit closed

At the graduation I was rushed though a maze to get to the photographer. I was told I would have full body pictures taken and when I received the proof the bottom half of my body was cut off on all pictures. I was told to so a "silly pose" the first thing I could think of with no warning was a "jazz hands, side kick", the proofs had my hands and feet cut off the pose. I was not told by the photographer or any markings in the space that hand and feet would be cut off. The photographer was far enough away and adjusting his lens multiple times so there is no reason my hand and feet were cut off all the pictures.

Most of the pictures were edited to have a different background then the one that was set up at the graduation and several were edited to look like I was holding a diploma holder that does not exist. i was not given a diploma holder/folder at all at graduation (very weird). The school does not give diploma holder at all. I asked them if I could get the one that was edited in the pictures with the fake hands you have holding the holder. The school says they did not know why the pictures were edited to show me holding something that does not exist and I cannot get. The fingers edited to hold the diploma holder were fake/creepy looking. The group shot on the stage with other people did not have a way for me to know where to look and the picture I was sent does not have me looking at the camera.

The photos changed prices multiple times with one day's notice. I wasn't told the prices would change every few days but they did.

The pictures I received were bent and not properly packaged. The paper envelope was bent over the part that said "do not bend" . I contacted you by email from the contact us section of your website and notified you the day I received the damage photos and never heard back from that email request I sent via your website. The next day I called and spent about 20 minutes on the phone to get them replaced. I was told by the women I spoke to that many of the pictures were sent with the wrong packaging and were received damaged. She said you had about 30 pages of emails to respond to that week. The women I spoke to did not know why I was sent a proof with my hand/feet cut off on the pictures. I told her which picture I did the "silly pose" for and what i did. She agreed from looking at the proof that it would have looked much better with the full body shot I was expecting. She did not know the images were edited to look like I was holding something that never existed with fake hands that do not look like my hands. She resubmitted my order and it came in a flimsy cardboard envelope that was much better the the ones i received originally. The photos should have been sent securely in an envelope that could not easily be folded and be protected between stable pieces of cardboard. The smaller pictures were just floating around in front of the larger picture I ordered. Nothing was done to prevent the phots from damaging each other in the delivery.

I could have printed the photos myself in much better condition without the hassle on my own home printer. i did not have any editing done to my photos so it should have been a very easy order. I and was disappointed that my parents where not able to get any photos at the graduation. I was told the "professional" photos would be available and was very disappointed with the images i was sent. If the photos where sent of the full body images I was expecting and not the fake hand holding the fake holder with many fake background ,it would have been better. I asked the women on the phone how I can get the holder that was edited in for me to hold since the school does not have them at all and the holder looked nicer then the one available from the school.

At this point a refund and the original unedited images would be the only way to make it right. I asked the women I spoke to and she said she did not have access to the images that the photography was outsources to one place and the printing and editing was done by another place both in a different state then the school. Having everything in the same location would have prevented most of these problems.

Fast turnaround, and quality pictures

Prices could be lower or offer lower packages for those families who live on low income or fixed income so they too will have an opportunity to enjoy pictures of their graduation. Thanks so much.

Nice quality!!!

I like the multiple options and the funny and happy poses. The multiple background options were very good.

The images are not clear

the price is quite expensive.

Photo of our daughter on stage was ok. The ones of her on the floor are horrible with all the people in the background.

Good quality

The picture is horrible. The picture has a red tint.

Better than expected!

Most of the photos were blurry and not usable. When I asked for a refund, I was only given a partial refund for 2 photos, but more than 2 were blurry. Only the headshots were usable for me. I'm very disappointed, because i went out of my way to find a photographer to capture pictures of me and my husband, but they're awful. My father in law's old crappy phone camera captured better pictures. the photographer was focused on my flowers, so my husband and I are completely out of focus and blurry. When i asked for a refund or correction/replacement of the blurry photos, they attempted to use AI to make the photos less blurry. I already did that, and it turned out terrible, and so did their attempt. I cannot believe they tried to pass off these awful images as acceptable for the hundreds of dollars I paid.

In addition, the only photo of me during the commencement is one in which I am completely out of focus and another classmate is in focus. It's honestly the most terrible photography i've ever seen.

I ordered over $200 in pictures and the digital product is disappointing. My daughter's teeth have a red tint to them. I shouldn't have to pay extra processing techniques to get a decent photo after dropping all that money. Terrible.
I would appreciate it if you could please compensate me for the photos or help me to get a better photo.
Thank you.
Name removed
Parent of Julia Last name removed, Emerson College School of Communication Commencement, April 2024
email: Email address removed

I ordered a coffee mug with my daughter’s photo & still don’t have it. You can make this right by sending me the mug or refunding my money.

Great quality and quick delivery. Only bad thing is I never received my video that I paid for

Pictures were haphazardly taken. Final product was just one pose and then a zoom in of the pose. Picture was not centered. Prices were high for the quality of photo

Easy and convenient

The pictures were very nice i should have ordered more

Photos

The pictures of our sons graduation were great 👍

it was easy to access, easy to order, and provided expediant services!