The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7968 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 15, 2024 — Rated 9 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Quality! :)

Report a concern   November 15, 2024 — Rated 3 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I think the team could have made a better job of making sure the graduates goods were on right and looked near for the the photos. The grads looked sloppy because their hoods were off center, not on right or just looked unkempt. It’s disappointing to see how a special moment like this could be handled so poorly.

Report a concern   November 15, 2024 — Rated 5 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo process at graduation was fairly smooth, though it seemed very rushed (granted there’s were hundreds of people to get through). It would have been nice to have photo ops staged prior to the ceremony as people checked in. Also, the pricing for the photos was extremely high

Report a concern   November 15, 2024 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Everything was great thank you very much .. memories for a life time

Report a concern   November 15, 2024 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

It was the most beautiful than I have ever seen in my life. Thank you for sharing your gorgeous photos!

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

Excellent service!

Report a concern   November 15, 2024 — Rated 7 out of 10 by N.N. The Grad Team
What could we do to improve?

Give people very good direction to find graduation place.

Report a concern   November 15, 2024 — Rated 9 out of 10 by K.C. The Grad Team
What do you like about our products and services?

I love how quick and easy the process was and I enjoyed the quality of the photo.

Report a concern   November 15, 2024 — Rated 7 out of 10 by G.A. The Grad Team
What could we do to improve?

I missed the professional photo because no one told the graduates how, and where to get it. It should be a clear instructions with signs or email on the process. I am really disappointed because this is a once in a lifetime opportunity, especially at the doctorate level.

Report a concern   November 15, 2024 — Rated 2 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures had a yellow cast to them. A little disappointing. I really wanted a picture of my student alone but wasn't available.

Next, yesterday I received the wooden frame with picture.
1. I thought i ordered it with an 8x10 picture
2. Next same poor quality picture and I would have preferred a picture with just my student
3. I expected some wording that said where she graduated from.

Very disappointed

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.O. The Grad Team
What do you like about our products and services?

All of it was great! Thank you!

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

Everyone was absolutely amazing. From the interview, media team, Everyone that was involved was great. They definitely went above and beyond to make sure I had an amazing day

Report a concern   November 15, 2024 — Rated 9 out of 10 by F.D. The Grad Team
What do you like about our products and services?

It’s pretty good, but it will be nice if digital copies are included on the package.

Report a concern   November 15, 2024 — Rated 8 out of 10 by M.G. The Grad Team
What could we do to improve?

The material, like for example, humidity resistance material. The picture is beautiful but at the same time, It looks like a print was from Walgreens.

Report a concern   November 15, 2024 — Rated 4 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos were edited in a way that cut off my graduation cap so I was unable to purchase it. During the alumni event, photographers made it seem like the photos were free only to be forced to pay a ton of money to get photos of one of the most important days of my life. Really disappointed with the lack of transparency.

Report a concern   November 15, 2024 — Rated 9 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Picture quality was good .I liked mine

Report a concern   November 15, 2024 — Rated 4 out of 10 by I.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are not professional at all. I paid for one of my pictures for extensive retouching and that picture is not touched at all. Completely Same as others. Waste of money.

Report a concern   November 15, 2024 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Great experience! Thank you all

Report a concern   November 15, 2024 — Rated 5 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Waited 3 weeks for my picture until I had to call, but the service people were great!

Report a concern   November 15, 2024 — Rated 10 out of 10 by G.O. The Grad Team
What do you like about our products and services?

loved the photo

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.N. The Grad Team
What do you like about our products and services?

Good

Report a concern   November 12, 2024 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

Beautiful stuff😍

Report a concern   November 11, 2024 — Rated 1 out of 10 by B.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a photo on 18 October from the graduation ceremony in Anaheim at Honda Center. But I didn't receive any images. I don't know how to follow up on my problem or where to contact.

Report a concern   November 11, 2024 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Professional, quick, great looking!

Report a concern   November 10, 2024 — Rated 9 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Great staff, very professional and friendly. Made us feel welcome. Prices after the fact were a bit shocking and high but offered a good variety of packages at least

Report a concern   November 9, 2024 — Rated 7 out of 10 by R.G. The Grad Team
What could we do to improve?

The photos I received were slightly ruined, there was a white smudge mark with 2 out of 4 photos I ordered but the other two were fine. They were excellent photos just two had smudges on them from the print.

Report a concern   November 8, 2024 — Rated 10 out of 10 by V.K. The Grad Team
What do you like about our products and services?

The quality of the picture is exceptional, my husband used to own a photography studio and was a brilliant photographer, so I know all about what is the best.

Report a concern   November 8, 2024 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Love it all

Report a concern   November 8, 2024 — Rated 6 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Would have liked to have had the opportunity to enter the photo areas earlier than allowed to and be able to take advantage of each photo area and not be rushed. Other than that, it was fine

Report a concern   November 8, 2024 — Rated 10 out of 10 by P.S. The Grad Team
What do you like about our products and services?

Wonderful quality!


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