based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Photo files will not download
The pictures turned out great! Delivered in a timely manner. May want to use a more firm cardboard to protect pictures.
Loved the pictures, the quality and options with the finish. Loved the und back ground.
Would have liked more than one option of photo. Looked like same picture with different background. Also would gave like to see the sash at the bottom with the school logo.
Reduce the cost of a single image download. $30 is still steep, but feels reasonable at least. BTW, I met some wonderfully friendly and personable photographers over grad weekend.
The pictures were extremely expensive for seemingly standard quality. I paid over $50 for 3 5x7s. It would have been so nice to have been able to purchase a reasonably priced package for my daughter’s graduation to share with family.
Quick response with the exact photo I wanted! Thank you!
Perfection! Thank you!
Fast delivery. Good pictures.
My pictures were bent and the quality was a little fuzzy. I am glad I got a picture of my son's graduation.
Quick service and good product.
The pics were beautiful. Very easyworking with staff. Thanks
I was so grateful to have so many great pictures to choose from. Thank you so much for being there and taking the time to get good pictures. This will help me and my family remember the event for years to come.
Easy to order.
The different options to get different poses.
I never received photos although i paid for them. I also am unable to find the original email and maybe a contact otherwise I would have contacted you company that way. Hopefully this will get to someone who can reach out to me please. My daughter is Sydney Last name removed and she graduated this May from Purdue. My email is Email address removed Thank you, First name removed
The pictures were beautiful. You were efficient and expedient execution and flow.
I reached out for assistance in a order error and never heard back since June 3
You made sure you got really good shots from multiple angles and locations. Much better than my older daughter's photos from another college.
Emailed about a concern and never heard back.
Awesome!
Easy to order online. Fast shipping.
Paid for retouching and did not get it
No response to requests for help
The color of the LSU purple gowns are blue in the pictures
The pictures are super over priced. The quality of the pictures do not match the prices either. I got pictures this year and last year for my kids and both times I was disappointed.
Doing a good job.
Your prices are just too expensive. I would have purchased more photos of all my sons friends and created the gift that I did for my son and his girlfriend, but it was cheaper to just give them money instead.
The product is excellent as is the customer service I received. The lady that I talk to went above and beyond her duties and help me find a picture of my daughter, and she’s the one that told me how great it looked. I misunderstood what she was saying to me on something and then maybe an hour later I found, what she was talking about and I called and they were to able to switch something on the photo/plaque that I was getting. So, would I recommend the grad team, yes I would! If you want your graduation pictures developed or even a plaque , I would go through the grad team.
Great photography. Great proofs. Poor development. Development was darker than proof
There was not a lot of time given to select photos. Also the prices, including the PDF prices, were expensive.
I found the web interface to be clunky and my name was not linked with my pictures. I had to page through all graduation photos of my university to find it.