The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2024 — Rated 5 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Just expensive. I got the pictures but almost didn’t because of the price.

Report a concern   July 3, 2024 — Rated 2 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were very high. Also, no longer have a student at that university. But, if you service my other child's university, they I revert to the high prices.

Report a concern   July 3, 2024 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive. Paid over 100 for 3 digital images. Not making a lot of money. Had to pay because it was my son’s pictures and I had no choice.

Report a concern   July 3, 2024 — Rated 3 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The proofs were hard to see. The watermarks were overwhelming. The details were not visible. AS a result we ordered prints of a pic that was out of focus. This was not obvious via the link.

Additionally, the ordering process was confusing and redundant.

Report a concern   July 3, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

loved the professional portraits!

Report a concern   July 3, 2024 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

You captured some good images at different times

Report a concern   July 3, 2024 — Rated 10 out of 10 by D.T.E. The Grad Team
What do you like about our products and services?

They created memories to last a lifetime, and also fast shipping.

Report a concern   July 3, 2024 — Rated 5 out of 10 by N.P.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos contained my daughter and other random people, not just here. they could not be cropped enough to cut those people out. Photo were blurred on line for some reason. She was asked to pose with her arm up then you cut off her hand in the photo and it just looks weird. I did not buy as much as I would have because this was so disappointing. I would have liked to have the photos of her getting her degree and being hooded, but these were the worst pictures in the bunch.

Report a concern   July 3, 2024 — Rated 10 out of 10 by B.F. The Grad Team
What do you like about our products and services?

The end product and Services were outstanding!

Report a concern   July 3, 2024 — Rated 9 out of 10 by C.S. The Grad Team
What do you like about our products and services?

the ability to edit/crop pictures

Report a concern   July 3, 2024 — Rated 10 out of 10 by T.J. The Grad Team
What do you like about our products and services?

There were some great photos taken of this very special moment! I appreciate the memories captured by the photographers. They did a fantastic job!

Report a concern   July 3, 2024 — Rated 10 out of 10 by W.B. The Grad Team
What do you like about our products and services?

Easy, straightforward reasonable and fast process -- nice product.

Report a concern   July 3, 2024 — Rated 10 out of 10 by Y.A. The Grad Team
What do you like about our products and services?

Pictures were nice.

Report a concern   July 3, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Easy system to order and quick turn around

Report a concern   July 3, 2024 — Rated 2 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices for these photos are outrageous! After paying for a college education and all the graduation fees, these could be a bit more reasonable! There were multiple photos I wanted, but just couldn’t justify the cost.

Report a concern   July 3, 2024 — Rated 0 out of 10 by P.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture poses, quality & color not great for the price you are paying. Charging extra to touch up pic is ridiculous. Presidents eyes were closed as my daughter is shaking hands while receiving diploma.

Report a concern   July 3, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Convenient, quick, easy, great product! Thanks!

Report a concern   July 3, 2024 — Rated 10 out of 10 by G.P. The Grad Team
What do you like about our products and services?

Very professional

Report a concern   July 3, 2024 — Rated 0 out of 10 by E.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I have yet to receive a photo I ordered a month ago.

Report a concern   July 3, 2024 — Rated 7 out of 10 by T.J. The Grad Team
What could we do to improve?

I guess because I haven't ordered professional photos in four years, the prices seemed a little too expensive. Nevertheless, in today's world, everything seems expensive.

Report a concern   July 3, 2024 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Loved the options.

Report a concern   July 3, 2024 — Rated 2 out of 10 by C.C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was really expensive to start. Some of the photos were formatted by the photographer in a landscape direction. But when we chose the frame and text option you did not apply it to those ones. You only applied it to the portrait ones. The landscape ones look very unfinished.

Report a concern   July 3, 2024 — Rated 8 out of 10 by J.N. The Grad Team
What could we do to improve?

Lower the price

Report a concern   July 3, 2024 — Rated 8 out of 10 by M.G. The Grad Team
What could we do to improve?

I'm happy with what we received. The pricing was a little high, but overall very satisfied.

Report a concern   July 3, 2024 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Quality of pictures and a good choice of candid pictures.

Report a concern   July 3, 2024 — Rated 0 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was very poor, there was a big strike of light on my granddaughters forehead.

Report a concern   July 3, 2024 — Rated 1 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographs are not quality in any way -- very pixilated and low res digital blurry pictures. Really disappointed given the once in a lifetime occasion for a graduation photo.

Report a concern   July 2, 2024 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for what you get, especially digital downloads

Report a concern   July 2, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Ordering was very easy & easy!

Report a concern   July 2, 2024 — Rated 0 out of 10 by Y.N. The Grad Team
How did we disappoint you and what can we do to make things right?

TOO expensive


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