The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2025 — Rated 10 out of 10 by D.T.F. The Grad Team
What do you like about our products and services?

Pictures were easy to download to share with family. Thanks!!

Report a concern   January 24, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

You gave us many different options to choose from. The prices were comparable to other professional photographers. I loved the candid shots besides just the posed photos. Thank you for capturing these special events.

Report a concern   January 24, 2025 — Rated 5 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was nice to have photograph that was matched with me, but the photos had really bad reflection on them.

Report a concern   January 24, 2025 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

Photos turned out great and they came in a timely manner!

Report a concern   January 24, 2025 — Rated 4 out of 10 by J.S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost for photos is insane! Especially if all you get is digital photos!

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

thank you guys! you really did a great job

Report a concern   January 24, 2025 — Rated 8 out of 10 by A.J. The Grad Team
What could we do to improve?

I like the fact I was able order my pictures online with different packages. The problem I had with the package is the that what was offered to me online was way different from the packages that was offered in the documents that I received in the mail.

Report a concern   January 24, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The Pictures are beautiful and catches the right moment.

Report a concern   January 24, 2025 — Rated 10 out of 10 by R.S.E. The Grad Team
What do you like about our products and services?

I like the fact that we had several poses to choose from and more over I like the fact that he provided both package and single pricing this way that allowed me to take advantage of some of the lower cost items.

Report a concern   January 24, 2025 — Rated 5 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor quality photos

Report a concern   January 24, 2025 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Fast and reasonable prices👍🏻

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Services are very quick and efficient! Great experience!

Report a concern   January 24, 2025 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

The first photo we received that we ordered another pose.

Report a concern   January 24, 2025 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Everything

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

The photographer was very pleasant and engaged with our daughter. It made the first experience rewarding.

Report a concern   January 24, 2025 — Rated 9 out of 10 by H.O. The Grad Team
What do you like about our products and services?

quick and easy to order

Report a concern   January 24, 2025 — Rated 7 out of 10 by R.O. The Grad Team
What could we do to improve?

Some of the photos were bent when I received them. It is a little frustrating with how much the photos where.

Report a concern   January 24, 2025 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Hi y'all did a great job getting my photos back to and the photos were great

Report a concern   January 24, 2025 — Rated 9 out of 10 by B.M. The Grad Team
What do you like about our products and services?

I wish there was a bit more options

Report a concern   January 24, 2025 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Great options to choose from. Easy to order and received without damage.

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.F. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   January 24, 2025 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

The different options available.

Report a concern   January 24, 2025 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

Great photos, with good options on backgrounds!

Report a concern   January 24, 2025 — Rated 2 out of 10 by H.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Not sure if your company took the pictures but better communication at the event to
Walk through where the photographer is and what to do.

Report a concern   January 24, 2025 — Rated 0 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t heard back from you despite sending two emails to customer service regarding my purchase.

Very disappointed with your brand.

Report a concern   January 24, 2025 — Rated 4 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Processing was easy, speaking to a rep was easy. When I received the actual photos, I was not happy. Grad robes on the photos should have been purple, but they were all a bold BLUE! How did that happen? The proofs had purple. I paid $1,025 for my daughter’s grad robe for her PhD and I want LSU PURPLE to show up on the photos. Reprint!!! Name removed

Report a concern   January 24, 2025 — Rated 2 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures bent when delivered, the packaging was no sufficient, and the pictures were blurry

Report a concern   January 24, 2025 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

good quality pictures and fast service

Report a concern   January 24, 2025 — Rated 4 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I was so excited to get the photos but they came bent because the packaging was not adequate and the Postal Service smashed them into my mailbox I am very disappointed and saddened by this because my son had to work so hard to graduate he's the first one in my family who made it this far and now the only photos that I could afford are ruined

Report a concern   January 24, 2025 — Rated 4 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture look horrible. Need to do a better job editing.


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