Customer Testimonials

Everything was great!!

The work was completed but the stated 2 hour job took 5 to complete and $300+ cost for an oil change seems excessive.

Andrew in service is great and responsive

Communication
Sense of Care

Courtesy and great service

Megan Sonnenberg took great care of us and she made sure everything got done right and that it all worked out fine. Very good job!

Great, Maddie took our camper in, found the problems and kept us informed. Very professional and got us on our way. Thank you Maddie.

The Technician took care of my RV right away.
VIP….keep camping.

The attention to detail

Great people service rep,manager and mechanic

They kept me informed

Great job done promptly

My sales rep Megan Lorenz at west Chester store is simply fantastic .
Will Moore in service and George , all made my experience worth coming back for my next travel trailer

They were through and communicated very well

Paint work came out great

Welcoming & Friendly staff. Fast repair service.

Amanda was great. She went out of her way to be nice and kind to me and explained all of my repairs. She was very helpful and I drove back to have the work done at General RV because I have confidence in her.

General RV has always been honest with all pricing and able to express how long a job will be. Employees are ALL very helpful and do the job correctly. Always have enjoyed having General RV work on my coach.

Have been working with Derron H. On various issues with my fifth wheel. He has been a pleasure to work with. I find him very helpful and believe he cares about helping his customers.

I was treated like royalty. I was shown three models, test drove one and went home with it the same day. The salesman helped me unload my vehicle into the RV. He placed my Bibles on the couch. I was given a tour of the vehicle and quizzed to make certain I understood.

Just hours before we were set to hit the road to Margaritaville, I was loading up the camper at home and suddenly the main living area AC thermostat went out. In a panic I called Grand Design and they said unfortunately since it’s not a fuse, I’d have to take it into the dealership. I called Justin and told him my dilemma. He said, how soon can you get here. 35 minutes later I was at the dealership and he had a guy on it. Turned out to be a lose wire behind the breaker panel. I was so appreciative. This is my second time coming into the dealer for some minor work but to have somebody like Justin get me in right before Labor Day weekend and get me back on the road in an hour was incredible. Can’t say enough good things!
Thank you!

Tracy and Joe were prompt, professional and resolved all issues.

Good service and good people to work with

Jon in sales was very helpful today.

Our salesman TJ Wasiety was awesome and our Finance Mgr Moe was extremely great with helping us!!!

Quick response and nice to deal with.

Very friendly, very helpful very knowledgeable. Treated us with respect, even though we didn’t purchase the RV there. Had a major roof issue and they took care of it. If only Grand design had not dragged their feet the RV would’ve been out of there two weeks sooner. The service manager, Anthony was extremely helpful!

Responsive and timely

They fixed everything we needed fixed!

Katie Houtz.