Customer Testimonials

Very professional and take care of you like your one of the family.

They worked me in on an emergency basis & fixed my problem in 3 hours so I could keep my scheduled camping trip.

Everything went well

Customer service

Our service advisor, Jeffrey, kept us advised at every stage of repairs, and was there for us at pickup, he made sure everything was properly resolved before we drove away, it was a wonderful experience.

The job was accomplished well and in a very timely manner.

Excellent support.

Great service manager with unmatched communication and delivering a great finished product to us on time. The techs were superb left camper looking brand new, will tell family and friends about after sale experience which is the best we have ever encountered. 5 S T A R !

Timely services

Mike was great

The whole team from start to finish went above and beyond!!!! They are true asset to the General RV Team!!!! Thank you again everyone!!!

I recently bought my Thor Quantum SE21 RV in April of this year. In the couple times I’ve camped in it prior to coming in for service, I was having problems with my water pump. On the drive home from my second trip, I called General RV-Brownstown and talked to Chad Fuss. I was expecting to set up an appointment in a week or two. However, he listened intently on my description of the problem, and given that my water system (including toilet and shower) had not been usable since I bought the RV, he recognized that this was a critical use issue, and gave me an appointment for the next morning.

The next day I brought my RV to the Brownstown location. I was expecting that this issue might take some time to resolve, so I was thinking I’d be there waiting most of the day. Chad took the vehicle back, and they replaced the water pump with a Shurflo brand one, a better pump than the one installed. I was out of there by noon. Chad did a great job getting me in there quickly, diagnosing the problem, getting it fixed, and I was out of there in a couple hours. Great job to him and the whole General RV-Brownstown team.

He took an interest and followed up

The service department especially Jerry the manager and Vicki the secretary we dealt with were stellar. They communicated which to me was so important. They told us like it was. The service men know their business and hopefully all they did will hold up on our road trips and the weather. Thumbs up to all in the service department at the Orange Park, Florida.

HOWEVER;

The service departments hands were tied with getting approval for ANYTHING AND EVERYTHING. IT TOOK MONTHS FOR JAYCO AND OR MANAGEMENT TO APPROVE.

Imagine myself the customer that paid for a 5 year extension warranty and was promised most any flaws or problems would be taken care of and taking months to approve every little thing. One thing held up the other until approval was had. In the mean time my beautiful RV sat at Generals shop getting dirty, weathering and the pleasure vehicle we are paying almost $1,400.00 per month plus expensive insurance just sits awaiting someone to give approval. We didn’t buy this RV to sit in a holding pen. I think if we have a 5 yr. warranty (that was promised to fix most any flaws)
The decision by manufacturer should be instantly approved so parts and service schedules can be made. I feel you must speed up your service approvals if you truly want happy customers.
Richard Guitar Phone number removed

From the sales experience with Alyssa, to the always attentive service department. I appreciate all you do. Thank you

Friendly and knowledgeable about RVs. Willing to take the time to show all types and models.

Professional and courteous service. The team was very helpful in finding the right part for my RV.

The personal attention and friendliness of the staff

Very friendly staff and the delivery coordinators were outstanding as they constantly kept us informed about the work that was getting done.

Work gets done in a timely manner

The General RV team in Winter Garden are super friendly and addressed our needs and concerns.

Professionalism and knowledge! I really enjoyed our sales experience with Zach.

Alissa the service advisor was very patient and made sure I understood everything.

During our shake out we had to come back but Megan Sonnenberg was always there for us. Megan made each of our visit pleasant. In addition, the Finance department was great. Thank you for everything.

Everything!! I did most of my business over email/phone calls (I'm out of state...Ohio) customer service was the absolute best! Each and every agent I spoke to was very nice and made sure I understood every step. They always asked everytime if I had questions or concerns. They were always willing to answer any questions that I did have and always checked in and let me know at what stage of the buying process I was in. When I went to the Clarkston location, all three agents there were just as helpful and nice! This was definitely the best buying experience!!! I would 100% come back and recommend them to anyone that's looking!

I had to buy a body part for my fifth wheel and guys had it stock. Parts people were very friendly and helpful. New exactly what I needed. We even purchased a new 10" mattress for our camper ($463.00) on their recommendation. Great service.

Fast parts delivery and service. They took the time to discuss diagnosis and answer questions. Reaching the right person by phone can be a bit challenging.

They had the parts in stock and had it done when they said it would be

Extremely accommodating and very concerned about doing things the right way.

The friendly service.